Types of contraventions - Accessible Transportation for Persons with Disabilities Regulations

Administrative Monetary Penalties (maximum penalty amount of $250,000)

Most provisions of the Air Transportation for Persons with Disabilities Regulations (ATPDR) are now in force. However, given the severe disruptions caused by the COVID-19 pandemic, the CTA will delay a handful of targeted provisions until December 31, 2020.

The more complex provisions are being phased-in over two years until 2022.

A Designated Enforcement Officer who believes that a regulated entity has committed a violation of an obligation made for the purpose of identifying or removing barriers or preventing new barriers in the federal transportation network to the mobility of persons with disabilities may issue an Notice of violation that contains a Warning or an Administrative Monetary Penalty (AMP). AMPs are administered based on a progressive scheme of penalties aimed at fostering compliance.

Enforcement officers monitor compliance with the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). These tables show the level of severity of each type of violation

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Provision Violation Service providers Severity of Violation
4(1)(a) Failure by a transportation service provider to ensure the following if it makes available to the public information about any transportation-related service or facility, if the information is made available in an electronic format, the format is compatible with adaptive technology that is intended to assist persons with disabilities; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA B (Minor)
4(1)(b) Failure by a transportation service provider to ensure the following if it makes available to the public information about any transportation-related service or facility, if the information is made available only in a paper format, it is made available, on request, in large print, in Braille or in an electronic format; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA B (Minor)
4(1)(c) Failure by a transportation service provider to ensure the following if it makes available to the public information about any transportation-related service or facility, if the information is made available in an audio format, it is made available, on request, in a visual format; and Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA B (Minor)
4(1)(d) Failure by a transportation service provider to ensure the following if it makes available to the public information about any transportation-related service or facility, if the information is made available in a visual format, it is made available, on request, in an audio format. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA B (Minor)
4(2) Failure by a transportation service provider to provide to a person with a disability that makes a request referred to in any of paragraphs (1)(b) to (d), the information in the requested format as soon as feasible Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA B (Minor)
5(a) Failure by a transportation service provider to publish, including on its website, the following information: a notice that it is subject to these Regulations and the provisions of these Regulations that apply to it; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA / Port Operator A (Administrative)
5(b) Failure by a transportation service provider to publish, including on its website, the following information: the services that it offers to persons with disabilities and any conditions that apply to those services; and Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA A (Administrative)
5(c) Failure by a transportation service provider to publish, including on its website, the following information: the complaint resolution services that it offers and how a passenger may access those services. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA A (Administrative)
6(a) Failure by a transportation service provider to ensure that members of personnel who interact with passengers in the course of carrying out their functions take into account the following when communicating with a person with a disability: the nature of the person’s disability, particularly if the person is blind or deaf or has any other visual or hearing impairment or if the person has a communication impairment; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA C (Serious)
6(b) Failure by a transportation service provider to ensure that members of personnel who interact with passengers in the course of carrying out their functions take into account the following when communicating with a person with a disability: whether the person uses an assistive device to assist them to hear, see or communicate; and Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA B (Minor)
6(c) Failure by a transportation service provider to ensure that members of personnel who interact with passengers in the course of carrying out their functions take into account the following when communicating with a person with a disability: whether there are methods of communication that may be used by the person or that may facilitate communication with the person, such as an augmentative or alternative communication system, sign language or clear, concise and plain language. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA B (Minor)
7(a) Failure by a transportation service provider if it makes a telephone number available to the public that may be used to make travel reservations or obtain information about the provider’s transportation-related services or facilities, to offer to persons who are deaf or have any other hearing impairment, or who have a communication impairment, the option of doing those things by means of an email or a third party’s telephone relay or video relay service; and Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA B (Minor)
7(b) Failure by a transportation service provider if it makes a telephone number available to the public that may be used to make travel reservations or obtain information about the provider’s transportation-related services or facilities, to publish, in every instance that it publishes a telephone number that may be used to do those things, along with that telephone number, a description of how a person may access the services referred to in paragraph (a), including the transportation service provider’s email address and the third party’s telephone number for telephone relay or video relay service. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA A (Administrative)
8(a) Failure by a transportation service provider that makes a website available to the public that may be used to access a client account, travel itinerary, travel schedule or trip status, to obtain contact information for the transportation service provider, to make or modify a reservation or to check in, to offer to persons with disabilities the option of doing those things by means of a communication system that does not require the use of a website, such as by means of a telephone, an email or a third party’s telephone relay or video relay service; and Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA B (Minor)
8(b) Failure by a transportation service provider that makes a website available to the public that may be used to access a client account, travel itinerary, travel schedule or trip status, to obtain contact information for the transportation service provider, to make or modify a reservation or to check in, to publish, in every instance that it publishes the address of the website that may be used to do those things, along with that website address, a description of how a person may access the services referred to in paragraph (a), including the transportation service provider’s telephone number and email address and the third party’s telephone number for telephone relay or video relay service. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA A (Administrative)
9 Failure by a transportation service provider to ensure that every website that it owns, operates or controls and that is made available to the public — including any mobile site that contains other platforms, such as applications — meets the requirements for a Level AA conformance that are set out in the Web Content Accessibility Guidelines. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA C (Serious)
10(1) Failure by a carrier to ensure that any public announcement relating to a departure or a gate or track assignment that is made for passengers waiting at a boarding area inside a terminal is made in an audio format and in a visual format. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA C (Serious)
10(2) Failure by a transportation service provider that makes any public announcement relating to safety or security inside a terminal, to make that announcement in an audio and visual format. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA D (Very Serious)
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12 Failure by a transportation service provider to ensure, for a period of two years beginning on the day on which this section comes into force, if a transportation service provider owns, operates or controls the hardware components of an automated self-service kiosk that is available for public use in a terminal and meets the requirements of section 11, that the kiosk is marked with signage that specifies that persons with disabilities have priority access. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA B (Minor)
13 Failure by a transportation service provider, on the request of a person with a disability, to assist the person, without delay, to use any automated self-service kiosk referred to in section 11. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA B (Minor)
14(1) Failure by a transportation service provider to ensure that any automated self-service kiosk referred to in section 11 is in good working order and is properly maintained. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA B (Minor)
14(2)(a) Failure by a transportation service provider to ensure, when an automated self-service kiosk is not in good working order, that it is repaired as soon as possible and, until it is repaired, that the transportation service provider provides the following services to a person with a disability: directing the person to the nearest working automated self-service kiosk that offers the same service as that provided by the kiosk that is not in good working order and, on the request of the person, assisting the person in using that kiosk; or Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA B (Minor)
14(2)(b) Failure by a transportation service provider to ensure, when an automated self-service kiosk is not in good working order, that it is repaired as soon as possible and, until it is repaired, that the transportation service provider provides the following services to a person with a disability: permitting the person to advance to the front of the line at a counter where they will be provided the same service as that provided by the automated self-service kiosk that is not in good working order. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA B (Minor)
15 Failure by a transportation service provider to ensure that members of personnel receive the training that is required under sections 16 to 19. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA C (Serious)
16(1) Failure by a transportation service provider to ensure that a member of personnel who may be required to interact with the public or participate in making decisions or developing policies or procedures in relation to the requirements of these Regulations, receives training that provides an adequate level of knowledge and skills to carry out those functions, including training with respect to the requirements of these Regulations and the policies and procedures of the transportation service provider with respect to person with disabilities. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA C (Serious)
16(2)(a) Failure to ensure that the training referred to in subsection (1), provides an adequate level of knowledge in respect of the following principles:

(i) the principle that all persons must be treated with dignity regardless of their disabilities,

(ii) the principle that all persons must have the same opportunity to make for themselves the lives that they are able and wish to have regardless of their disabilities or of how their disabilities interact with their personal and social characteristics,

(iii) the principle that all persons must have barrier-free access to full and equal participation in society, regardless of their disabilities, and

(iv) the principle that all persons must have meaningful options and be free to make their own choices, with support if they desire, regardless of their disabilities;

Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA C (Serious)
16(2)(b) Failure to ensure that the training referred to in subsection (1), provides an adequate level of knowledge in respect of the different types of barriers that may hinder equal access to transportation services for persons with disabilities; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA C (Serious)
16(2)(c) Failure to ensure that the training referred to in subsection (1), provides an adequate level of knowledge in respect of the various types of assistance that may be needed by persons with disabilities and the duties of the transportation service provider in relation to those needs, including (i) the type of assistance that they must provide to persons with disabilities, and (ii) the assistive devices that are commonly used by persons with disabilities and the methods of communication that may be used by, or may facilitate communication with, persons with disabilities, such as an augmentative or alternative communication system, sign language or clear, concise and plain language; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA C (Serious)
16(2)(d) Failure to ensure that the training referred to in subsection (1), provides an adequate level of knowledge in respect of communication with persons with disabilities in accordance with section 6 and how to interact with them in a manner that respects their autonomy and dignity; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA C (Serious)
16(2)(e) Failure to ensure that the training referred to in subsection (1), provides an adequate level of knowledge in respect of the role of a support person; and Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA C (Serious)
16(2)(f) Failure to ensure that the training referred to in subsection (1), provides an adequate level of knowledge in respect of the role and needs of a service dog. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA C (Serious)
17 Failure to ensure that a member of personnel who may be required to provide physical assistance to a person with a disability in the course of carrying out their functions, receives training that provides an adequate level of knowledge and skills to carry out those functions, including training on how to

(a) seek information from the person with respect to their preferred method of assistance and any other measures they may require to ensure their safety and their comfort;

(b) manoeuvre mobility aids through doors and on irregular and multi-level surfaces, steps, curbs and elevators;

(c) transfer the person between their own mobility aid and a mobility aid provided by the transportation service provider and between a mobility aid and the person’s passenger seat, including performing appropriate lifting techniques to perform various types of transfers of the person with maximum consideration for their dignity, safety and comfort;

(d) guide and orient a person whose impairment affects their mobility; and

(e) assist a person who has limitations in balance, agility or coordination that affect their mobility.

Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA C (Serious)
18 Failure to ensure that a member of personnel who may be required to handle mobility aids in the course of carrying out their functions, receives training that provides an adequate level of knowledge and skills to carry out those functions, including training with respect to

(a) the different types of mobility aids;

(b) the requirements and appropriate methods for transporting and storing mobility aids, including the disassembling, packaging, unpackaging and reassembling of mobility aids.

Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA C (Serious)
19(1) Failure to ensure that a member of personnel who may be required to use, or to assist a person with a disability in using, any special equipment in the course of carrying out their functions, receives training that provides an adequate level of knowledge and skills to carry out those functions. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA B (Minor)
20(1) Failure by a transportation service provider to ensure that a member of personnel has completed training suitable to the requirements of their functions within 60 days after the day on which that member assumes those functions. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA A (Administrative)
20(2) Failure by a transportation service provider to ensure that a member of personnel that has not completed the training suitable for the requirements of their functions does not carry out those functions unless they are under the direct supervision of a person that has completed the training. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA C (Serious)
21 Failure by a transportation service provider to ensure that members of personnel who have received training that is required by Part 1 also receive, at least once every three years, refresher training that is suitable to the requirements of their functions. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA A (Administrative)
22 Failure to ensure that, as soon as feasible, members of personnel are informed of new information (unless it is not relevant to the requirements of their functions) related to the introduction of a new policy, procedure or technology with respect to persons with disabilities or any new transportation-related service or facility to assist persons with disabilities. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA B (Minor)
23(1)(a) Failure by a transportation service provider to implement and maintain each training program for members of personnel in accordance with the following requirements: the training program must include the information set out in Schedule 1; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA A (Administrative)
23(1)(b) Failure by a transportation service provider to implement and maintain each training program for members of personnel in accordance with the following requirements: the training program must be available for inspection by the Agency; and Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA A (Administrative)
23(1)(c) Failure by a transportation service provider to implement and maintain each training program for members of personnel in accordance with the following requirements: any new information that is referred to in section 22 must be incorporated in the training program as soon as feasible. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA A (Administrative)
23(2) Failure by a transportation service provider to consult persons with disabilities in the development of each training program and the principal teaching methods. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA C (Serious)
23(3) Failure by a transportation service provider to make available, as soon as feasible, any information about a training program that is set out in Schedule 1, except any personal information or confidential business information, to any person who requests that information. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier / Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / CATSA/ CBSA A (Administrative)
26(3) Failure by a licensee to include the obligation to comply with these Regulations in its contracts with a charterer with respect to the following flights referred to in subsection (2):

-a charter flight within Canada if one or more seats on that flight are purchased for resale to the public; or

-a charter flight to or from Canada if one or more passengers began their itinerary in Canada and one or more seats on that flight are purchased for resale to the public.

Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier A (Administrative)
31(1) Subject to subsection (2), imposing a fare or any other charge for any service that the carrier is required by this Part to provide to any person. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
32(1) Failure by a carrier to provide the service if a person with a disability makes a request for a service set out in this Part at least 48 hours before the scheduled time of departure. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier This provision must be combined with the provision(s) that outline(s) the specific requirement(s).
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32(2) Failure by a carrier to provide the service if a person with a disability makes a request for a service referred to in any of paragraphs 35(a), (b), (g), (i) to (l) and (n) to (r) or section 37 or 38 less than 48 hours before the scheduled time of departure. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier This provision must be combined with the provision(s) that outline(s) the specific requirement(s)
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32(4) Despite subsections (1) and (3), failure by the carrier to make a reasonable effort to provide a service requested by a person with a disability even if the person does not comply with a requirement set out in those subsections. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier B (Minor)
33(2) Failure by a carrier to make a reasonable effort to provide a service requested by a person with a disability even if the person does not provide any information or documents that are requested by the carrier, including

-any information or documents, including a medical certificate, that are reasonably necessary to permit the carrier to assess the person’s request. (subsection (1))

-written instructions for the disassembly and reassembly of the mobility aid. (paragraph 41(2)(a))

-at the time that the person with a disability makes the reservation with the carrier, a declaration attesting that the service dog has been individually trained by an organization or person specializing in service dog training to perform a task to assist the person with a disability with a need related to their disability; (51(2)(a)) and

-before departure, an identification card or other document that is issued by an organization or person specializing in service dog training that identifies the person with a disability and attests that the service dog has been individually trained by the organization or person to perform a task to assist the person with a disability with a need related to their disability. (51(2)(b))

Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier B (Minor)
34(1) Failure by a carrier to permit a person with a disability, on request, to board in advance of other passengers if

(a) the person has requested assistance with boarding, locating their passenger seat or cabin, transferring between a mobility aid and their passenger seat or storing carry-on baggage;

(b) in the case where the person is blind or has any other visual impairment, the person has requested a description of the layout of the aircraft, train, ferry or bus, as the case may be, or of the location and operation of operating controls at the person’s passenger seat; or

(c) in the case where the person is disabled due to a severe allergy, the person has requested to clean their passenger seat to remove any potential allergens.

Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
35(a) Failure by a carrier to provide the following services, on the request of a person with a disability, to the person without delay and in a manner that respects their dignity: assisting the person with checking in at the check-in counter; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
35(b) Failure by a carrier to provide the following services, on the request of a person with a disability, to the person without delay and in a manner that respects their dignity: permitting the person, if they are unable to use an automated self-service kiosk or other automated check-in or ticketing process, to advance to the front of the line at a check-in counter or ticket counter; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier B (Minor)
35(c) Failure by a carrier to provide the following services, on the request of a person with a disability, to the person without delay and in a manner that respects their dignity: assisting the person in proceeding through any security screening process at the terminal, including by (i) providing members of personnel to assist the person to proceed through the security screening process, or (ii) collaborating with the relevant security authority or security personnel at the terminal to permit a person who is not travelling with the person with a disability to have access to the security screening checkpoint so that they may assist the person with a disability to proceed through the security screening process; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
35(d) Failure by a carrier to provide the following services, on the request of a person with a disability, to the person without delay and in a manner that respects their dignity: assisting the person in proceeding to the boarding area after check-in; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
35(e) Failure by a carrier to provide the following services, on the request of a person with a disability, to the person without delay and in a manner that respects their dignity: before boarding, transferring the person between the person’s own mobility aid and a mobility aid provided by the carrier; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier D (Very Serious)
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35(f) Failure by a carrier to provide the following services, on the request of a person with a disability, to the person without delay and in a manner that respects their dignity: assisting the person in boarding and disembarking and, in the case of a person travelling on a ferry, assisting the person in moving from a vehicle deck to a passenger deck or from a passenger deck to a vehicle deck; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
35(g) Failure by a carrier to provide the following services, on the request of a person with a disability, to the person without delay and in a manner that respects their dignity: assisting the person in storing and retrieving their carry-on baggage; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
35(h) Failure by a carrier to provide the following services, on the request of a person with a disability, to the person without delay and in a manner that respects their dignity: before departure and on arrival at the destination, transferring the person between a mobility aid and the person’s passenger seat Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier D (Very Serious)
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35(i) Failure by a carrier to provide the following services, on the request of a person with a disability, to the person without delay and in a manner that respects their dignity: assisting the person in moving in and out of a mobility aid space; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
35(j) Failure by a carrier to provide the following services, on the request of a person with a disability, to the person without delay and in a manner that respects their dignity: in the case of a person who is blind or has any other visual impairment, describing to the person, before departure or, if impossible because of time constraints, after departure, the layout of the aircraft, train, ferry or bus, as the case may be, including the location of washrooms and exits, and the location and operation of any operating controls at the person’s passenger seat; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
35(k) Failure by a carrier to provide the following services, on the request of a person with a disability, to the person without delay and in a manner that respects their dignity: assisting the person in accessing any entertainment content that is offered on board, such as by providing them with a personal electronic device and assisting them in using that device; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier B (Minor)
35(l) Failure by a carrier to provide the following services, on the request of a person with a disability, to the person without delay and in a manner that respects their dignity: before departure, providing the person with an individualized safety briefing and demonstration; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier D (Very Serious)
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35(m) Failure by a carrier to provide the following services, on the request of a person with a disability, to the person without delay and in a manner that respects their dignity: in the case of an aircraft, train or ferry, providing the person with an on-board wheelchair; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier D (Very Serious)
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35(n) Failure by a carrier to provide the following services, on the request of a person with a disability, to the person without delay and in a manner that respects their dignity: in the case of an aircraft, train or ferry, assisting the person in moving between their passenger seat and a washroom, including by assisting them in transferring between their passenger seat and an on-board wheelchair; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier D (Very Serious)
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35(o) Failure by a carrier to provide the following services, on the request of a person with a disability, to the person without delay and in a manner that respects their dignity: in the case of an aircraft, permitting a person to use the washroom that has the most amount of space, regardless of where the washroom is located, if the person needs an on-board wheelchair or the assistance of a support person or service dog to use a washroom; Air Carrier (Large - Canadian) C (Serious)
35(p) Failure by a carrier to provide the following services, on the request of a person with a disability, to the person without delay and in a manner that respects their dignity: in the case of a person who is blind or has any other visual impairment, describing to the person, if a meal is offered on board, all the food and beverages that are offered for consumption or providing a menu in large print or in Braille; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier B (Minor)
35(q) Failure by a carrier to provide the following services, on the request of a person with a disability, to the person without delay and in a manner that respects their dignity: if a meal is served on board to the person, assisting the person with the meal by opening packages, identifying food items and their location and cutting large food portions; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
35(r) Failure by a carrier to provide the following services, on the request of a person with a disability, to the person without delay and in a manner that respects their dignity: if the person is not able to access a food-service car on a train, permitting the person and any support person to order a meal, and be served the meal, at their passenger seats or in their cabin; Rail Carrier C (Serious)
35(s) Failure by a carrier to provide the following services, on the request of a person with a disability, to the person without delay and in a manner that respects their dignity: assisting the person in proceeding through border clearance; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
35(t) Failure by a carrier to provide the following services, on the request of a person with a disability, to the person without delay and in a manner that respects their dignity: assisting the person in retrieving their checked baggage; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
35(u) Failure by a carrier to provide the following services, on the request of a person with a disability, to the person without delay and in a manner that respects their dignity: assisting the person, after disembarkation, in proceeding to the general public area; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
35(v) Failure by a carrier to provide the following services, on the request of a person with a disability, to the person without delay and in a manner that respects their dignity: assisting the person, after disembarkation, in proceeding to a location where the person may receive assistance to proceed to the curbside zone from a member of the terminal operator‘s personnel; and Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
35(w) Failure by a carrier to provide the following services, on the request of a person with a disability, to the person without delay and in a manner that respects their dignity: assisting the person, if they are transferring to another segment of their trip within the same terminal, in proceeding to a location where the person may receive assistance from a member of the receiving carrier‘s personnel. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
36(1)(a) Failure by a bus carrier to ensure that members of personnel on board the bus, on the request of a person with a disability who is using a mobility aid, to provide the following services: if the bus is not equipped with a washroom that accommodates a person using a mobility aid and any support person, stopping the bus, at least every two and a half hours, at a rest stop with such a washroom or at a rest stop chosen by the person under paragraph 54(2)(b); Bus Carrier C (Serious)
36(1)(b) Failure by a bus carrier to ensure that members of personnel on board the bus, on the request of a person with a disability who is using a mobility aid, to provide the following services: allowing the person an adequate amount of time to use washrooms at rest stops, taking into account the additional time that is required for the person to board and disembark from the bus; and Bus Carrier C (Serious)
36(1)(c) Failure by a bus carrier to ensure that members of personnel on board the bus, on the request of a person with a disability who is using a mobility aid, to provide the following services: permitting the person to board or disembark at a stop of their choice if the member of personnel who is operating the bus considers it safe to do so and, if not, informing the person of the location of the closest safe stop. Bus Carrier D (Very Serious)
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36(2)(a) Failure by a bus carrier to ensure that members of personnel on board the bus, on the request of a person with a disability, provide the following services: assisting the person with boarding and disembarking at any stops and with their baggage; and Bus Carrier C (Serious)
36(2)(b) Failure by a bus carrier to ensure that members of personnel on board the bus, on the request of a person with a disability, provide the following services: assisting the person to proceed to the curbside zone. Bus Carrier C (Serious)
37(a) Failure by a carrier to ensure when a person with a disability who is in a wheelchair, a boarding chair or any other device in which the person is not independently mobile is waiting at a terminal for departure after check-in or in order to transfer to another segment of their trip, that members of personnel provide the person with a place to wait that is close to members of personnel who are available to provide assistance to the person; and Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
37(b) Failure by a carrier to ensure when a person with a disability who is in a wheelchair, a boarding chair or any other device in which the person is not independently mobile is waiting at a terminal for departure after check-in or in order to transfer to another segment of their trip, that members of personnel periodically inquire about the person’s needs and attend to those needs if the services requested by the person are services that are required by this Part. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
38 Failure by a carrier to ensure that members of personnel periodically inquire about a person’s needs and attend to those needs if the services requested by the person are services that are required by this Part, unless the person with a disability is able to request assistance from members of personnel by means of a call button. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
39 Failure by a carrier that is subject to the requirements set out in section 81, 117, 164 or 205, on the request of a person with a disability, to provide to the person, for their use while on board, a personal electronic device that is referred to in that section. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier B (Minor)
40(1) Failure by a carrier, on the request of a person with a disability who needs a mobility aid during travel, to accept the mobility aid for transport as priority baggage, subject to:

An air carrier refusing to transport a person’s mobility aid if

(a) the size of the door to the aircraft’s baggage compartment or the size of the aircraft’s baggage compartment is not large enough to accommodate the mobility aid;

(b) it would jeopardize aircraft airworthiness; or

(c) the weight or size of the mobility aid exceeds the capacity of the lift or ramp.

A rail carrier refusing to transport a person’s mobility aid if

(a)the doorways and turning radii of every passenger rail car and the doors of every baggage car are not large enough to accommodate the mobility aid;

(b)the weight or size of the mobility aid exceeds the capacity of the lift or ramp; or

(c)the person must remain in the mobility aid in order to board the train and the combined weight of the person and the mobility aid exceeds the capacity of the lift or ramp.

A marine carrier refusing to transport a person’s mobility aid if

(a)the weight or size of the mobility aid exceeds the capacity of the gangway or ramp; or

(b)the person must remain in the mobility aid in order to board the ferry and the combined weight of the person and the mobility aid exceeds the capacity of the gangway or ramp.

A bus carrier refusing to transport a person’s mobility aid if

(a)the size of the door to the bus’s baggage compartment or the size of the bus’s baggage compartment is not large enough to accommodate the mobility aid;

(b)the weight or size of the mobility aid exceeds the capacity of the baggage compartment or of the lift, ramp or bridge plate; or

(c)the person must remain in the mobility aid in order to board the bus and the combined weight of the person and the mobility aid exceeds the capacity of the lift, ramp or bridge plate.

Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
40(2) Failure by the carrier to permit the person to retain their mobility aid until it becomes necessary to store it. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
41(1)(a) Failure by a carrier to provide the following services to a person with a disability who uses a mobility aid: if it is necessary in order to make room for the storage of that mobility aid, removing any cargo and other baggage from storage; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier D (Very Serious)
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41(1)(b) Failure by a carrier to provide the following services to a person with a disability who uses a mobility aid: if the mobility aid needs to be disassembled and packaged in order to store it, disassembling and packaging the mobility aid and, on arrival at the person’s destination, unpackaging and reassembling it; and Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier D (Very Serious)
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41(1)(c) Failure by a carrier to provide the following services to a person with a disability who uses a mobility aid: promptly returning the mobility aid to the person on arrival at the destination. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
42 Failure by a rail or marine carrier to permit a person with a disability who uses a mobility aid to store their mobility aid on board the train or ferry. Rail Carrier / Marine Carrier C (Serious)
43 Failure by an air or bus carrier to make a reasonable effort to permit a person with a disability who uses a walker or manual folding wheelchair to store it on board the aircraft or bus. Air Carrier (Large - Canadian) / Bus Carrier C (Serious)
48(a) Failure by a carrier to do the following if it refuses to transport the mobility aid of a person with a disability, at the time of the refusal, inform the person of the carrier’s reasons for refusal and, not later than 10 days after the day of the refusal, provide the person with a written notice setting out the reasons for the refusal; and Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier B (Minor)
48(b) Failure by a carrier to do the following if it refuses to transport the mobility aid of a person with a disability, advise the person of the availability of alternative trips that are provided by the carrier to the same destination and on which the mobility aid will not be refused for transport, and offer to book any such alternative trip for the person at the lesser of the fare for the original trip and the fare for the alternative trip. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
49 Failure by a carrier to permit a person with a disability to bring on board and to retain any small assistive device that the person needs during travel, including a cane, crutches, a communication device, an orthotic positioning device or a portable oxygen concentrator. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
50(1) Failure by a carrier, on the request of a person with a disability, to accept a support person for transport if, because of the nature of their disability, the person, after departure and before arrival, needs

(a) assistance with eating meals, taking medication, using the washroom;

(b) assistance with transferring to and from a passenger seat;

(c) assistance with orientation or communication; or

(d) physical assistance in the event of an emergency, including in the case of an evacuation or decompression.

Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier D (Very Serious)
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50(2) Failure by the carrier to provide a passenger seat for the support person that is adjacent to the passenger seat of the person with a disability. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier D (Very Serious)
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51(1) Failure by a carrier, on the request of a person with a disability who needs to travel with a service dog, to accept the service dog for transport and permit the animal to accompany the person on board, subject to the carrier requiring the person to control the dog with a leash, tether or harness during travel and to provide

(a) at the time that the person with a disability makes the reservation with the carrier, a declaration attesting that the service dog has been individually trained by an organization or person specializing in service dog training to perform a task to assist the person with a disability with a need related to their disability; and

(b) before departure, an identification card or other document that is issued by an organization or person specializing in service dog training that identifies the person with a disability and attests that the service dog has been individually trained by the organization or person to perform a task to assist the person with a disability with a need related to their disability. This condition is met if the person has provided the card or other document referred to in that paragraph to the carrier for the purpose of a previous request for a service and the carrier has retained an electronic copy of it.

Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier D (Very Serious)
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51(4) Failure by a carrier to provide to a person any passenger seat adjacent to their passenger seat that is needed to provide sufficient floor space for their service dog , if because of the size of the service dog, the passenger seat of the person with a disability does not provide sufficient floor space for the service dog to lie down at the person’s feet in a manner that ensures the safety and well-being of the dog and the person . Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier D (Very Serious)
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52 Failure by a carrier to provide to a person, on the request of a person with a disability who needs more than one passenger seat because of the nature of their disability, any passenger seat adjacent to their passenger seat that is needed by the person . Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier D (Very Serious)
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53(1)(a) Failure by a carrier to ensure, on the request of a person who has a disability due to a severe allergy, that a buffer zone is established around the passenger seat of the person to assist them in avoiding the risk of exposure to the allergen by taking the following measures: providing the person with a passenger seat that is in a bank of seats other than the bank of seats in which the source of the allergen is located and other than the bank of seats facing that bank of seats; and Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier D (Very Serious)
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53(1)(b) Failure by a carrier to ensure, on the request of a person who has a disability due to a severe allergy, that a buffer zone is established around the passenger seat of the person to assist them in avoiding the risk of exposure to the allergen by taking the following measures: notifying the passengers who are sitting in the same bank of seats as the person that a passenger with a severe allergy is present and informing them of the allergen. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier D (Very Serious)
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54(1) Failure by a carrier to engage in a dialogue with a person with a disability who identifies the nature of their disability when making a reservation with the carrier, for the purpose of identifying their needs in relation to their disability and the services offered by the carrier in relation to those needs,. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
54(2)(a) Failure by a bus carrier to do the following when a person with a disability identifies the nature of their disability when making a reservation with the bus carrier provide information about any stops and transfer points; and Bus Carrier B (Minor)
54(2)(b) Failure by a bus carrier to do the following when a person with a disability identifies the nature of their disability when making a reservation with the bus carrier advise the person in advance if the route does not have a regularly scheduled stop at a rest stop that has a washroom that accommodates a person using a mobility aid and any support person and offer the person their choice of alternative rest stops on the route. Bus Carrier C (Serious)
55(a) Failure by a carrier to do the following if a person with a disability identifies the nature of their disability when making a reservation with a carrier before assigning a passenger seat or cabin to a person with a disability, inform the person of the passenger seats and cabins that are available in the class of service that the person has requested and that have equipment and facilities that best meet the accessibility needs of that person, such as a wheelchair-accessible washroom or a passenger seat that has additional leg room, a larger seat pitch or movable armrests; and Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
55(b) Failure by a carrier to do the following if a person with a disability identifies the nature of their disability when making a reservation with a carrier in assigning a passenger seat or cabin to a person with a disability, take into account the person’s opinion with respect to which seats or cabins would best meet the accessibility needs of that person. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
56 Failure by a carrier to publish, including on its website, information about the maximum weight and dimensions of mobility aids that each make and model of its aircraft, trains, ferries or buses, as the case may be, is capable of transporting. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier A (Administrative)
57 Failure by a carrier to ensure that, on the request of a person with a disability, any public announcement that is made on board is made in an audio format or a visual format. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier B (Minor)
58 Failure by a carrier, when it is required by this Part to provide a service to a person with a disability, without delay, to indicate in the record of a person’s travel reservation the services that the carrier will provide to the person and include a written confirmation of the services in the itinerary that is issued to the person and, if a service is confirmed only after the itinerary is issued, failure by the carrier, without delay, to provide a written confirmation of the service. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
59 Failure by a carrier, when a person with a disability provides the carrier with information at the request of the carrier, including personal health information, in relation to a request for a service referred to in this Part, to offer to retain an electronic copy of that information for a period of at least three years for the purpose of permitting the carrier to use that information if the person makes another request for a service. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier B (Minor)
60(1) Failure to transport a person with a disability unless the transportation of the person would impose an undue hardship on the carrier. Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier D (Very Serious)
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60(2) Failure by a carrier to, if the carrier refuses to transport a person with a disability, at the time of the refusal, to inform the person of the carrier’s reasons for the refusal and, not later than 10 days after the day of the refusal, provide the person with a written notice setting out the reasons for the refusal, including the following:

(a) the evidence of undue hardship, such as an engineering report, a medical report or an expert opinion that demonstrates that the risk is significant enough that it would be unreasonable to waive or modify a requirement;

(b) any relevant rule, policy or procedure or regulation; and

(c) the duration of the refusal and the conditions, if any, under which the carrier would accept the person for transport.

Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier B (Minor)
61(a) Failure by a carrier to do the following, without delay, and at the carrier's own expense, if the mobility aid of a person with a disability is not retained by the person during transport and it is damaged, destroyed or lost during transport or is not made available to the person at the time of their arrival at their destination provide them with a temporary replacement mobility aid that meets their needs in relation to their mobility and that they are permitted to use until their mobility aid is returned to them or is repaired or replaced or until they are reimbursed by the carrier for the loss of the mobility aid; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier D (Very Serious)
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61(b) Failure by a carrier to do the following, without delay, and at the carrier's own expense, if the mobility aid of a person with a disability is not retained by the person during transport and it is damaged, destroyed or lost during transport or is not made available to the person at the time of their arrival at their destination reimburse the person for any expenses they have incurred because the mobility aid was damaged, destroyed or lost or because it was not made available to them at the time of their arrival at their destination; Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
61(c) Failure by a carrier to do the following, without delay, and at the carrier's own expense, if the mobility aid of a person with a disability is not retained by the person during transport and it is damaged, destroyed or lost during transport or is not made available to the person at the time of their arrival at their destination in the case of a damaged mobility aid, arrange for the repair of the mobility aid and promptly return it to the person or, in the case of a damaged mobility aid that cannot be adequately repaired,

(i) replace the damaged mobility aid with the same model of mobility aid or, if the same model is not available, a model that has equivalent features and qualities as the damaged mobility aid and that meets the person’s needs in relation to their mobility, or

(ii) reimburse the person for the full replacement cost of the mobility aid; and

Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier D (Very Serious)
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61(d) Failure by a carrier to do the following, without delay, and at the carrier's own expense, if the mobility aid of a person with a disability is not retained by the person during transport and it is damaged, destroyed or lost during transport or is not made available to the person at the time of their arrival at their destination in the case of a destroyed mobility aid or a mobility aid that is not made available to the person at the time of their arrival at their destination and that is not returned to them within, in the case of an air carrier, 96 hours after that arrival or, in the case of a train, marine or bus carrier, 72 hours after that arrival,

(i) replace the destroyed or lost mobility aid with the same model of mobility aid or, if the same model is not available, a model that has equivalent features and qualities as the destroyed or lost mobility aid and that meets the person’s needs in relation to their mobility, or

(ii) reimburse the person for the full replacement cost of the mobility aid.

Air Carrier (Large - Canadian) / Rail Carrier / Marine Carrier / Bus Carrier C (Serious)
62(1) Failure by an air carrier to advise a person with a disability who uses a mobility aid and makes a reservation with the air carrier for transportation on an international service, of the option to make a special declaration of interest, under Article 22(2) of the Montreal Convention or under Article 22(2) of the Warsaw Convention, that sets out the monetary value of the mobility aid and a description of its identifying features. Air Carrier (Large - Canadian) C (Serious)
62(2) Failure by an air carrier to permit a person with a disability to make the special declaration of interest at any time before a mobility aid is removed by the carrier for storage in the aircraft’s baggage compartment. Air Carrier (Large - Canadian) C (Serious)
62(3) Failure by an air carrier that operates an international service to publish, including by publishing on its website, a notice for persons with disabilities who use mobility aids that informs them of the option to make a special declaration of interest under Article 22(2) of the Montreal Convention or under Article 22(2) of the Warsaw Convention. Air Carrier (Large - Canadian) B (Minor)
66(3) Failure by a carrier to ensure that a modified amenity or equipment meets the requirements of this Division, when a carrier makes a modification — other than a modification to a mechanical, electrical or plumbing system or a modification carried out for an aesthetic purpose or for maintenance or repair — to any amenity or equipment that is used in a pre-existing aircraft, except in the following circumstances:

(a) the dimensions of the aircraft or of the amenity or equipment are unalterable;

(b) the structural integrity or safe operation of the aircraft or of the amenity or equipment would be materially affected; or

(c) the principal purpose of the amenity or equipment would be fundamentally altered.

Air Carrier (Large - Canadian) This provision must be combined with the provision(s) that outline(s) the specific requirement(s).
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68 Failure by a carrier to ensure that any aircraft that it owns, operates or leases and any related facilities, including any amenities and equipment used in them, meet the requirements set out in this Division. Air Carrier (Large - Canadian) This provision must be combined with the provision(s) that outline(s) the specific requirement(s).
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71(1) Failure to ensure that any stairs that are used to board or disembark from an aircraft, and any interior stairs on an aircraft

(a) meet the requirements set out in clauses 5.4.1 and 5.4.2 of CSA B651-18;

(b) have handrails that

(i) are located on both sides of the stairs,

(ii) are located at a uniform height of 860 mm to 920 mm, measured vertically from the leading edge of the tread, and

(iii) meet the requirements set out in clause 5.3.1 of CSA B651-18; and

(c) have tactile attention indicator surfaces that

(i) meet the requirements set out in clauses 4.3.5.2(a) and (b), 4.3.5.3.1 and 4.3.5.3.4 of CSA B651-18,

(ii) are located at the top of the stairs, and

(iii) commence one tread length before the top of the stairs, extend the full width of the stairs and measure from 600 mm to 650 mm in length.

Air Carrier (Large - Canadian) C (Serious)
74(a) Failure to ensure that passenger seats on an aircraft are equipped with movable armrests on at least 50% of the seats, which seats are evenly distributed throughout the aircraft; and Air Carrier (Large - Canadian) C (Serious)
74(b) Failure to ensure that passenger seats on an aircraft are equipped with a call button that is (i) tactilely discernible and colour-contrasted with its background, and (ii) operable using minimal force. Air Carrier (Large - Canadian) B (Minor)
75 Failure to ensure that aircraft are equipped with tactile row markers, in raised characters and Braille, that are installed, either permanently or temporarily, on the sides of passenger seats and above the armrests or adjacent to the mechanisms for opening overhead bins. Air Carrier (Large - Canadian) B (Minor)
76 Failure to have available on board an aircraft

(a) at least five passenger safety features cards that are in large print and at least five passenger safety features cards that are in Braille; or

(b) at least one electronic device that provides passenger safety information in an audio and visual format and permits a person with a disability to adjust the volume of the audio output and the size of the font.

Air Carrier (Large - Canadian) C (Serious)
77 Failure to have a washroom on an aircraft, other than a wheelchair-accessible washroom, with

(a) doors that are equipped with handles, pulls, latches, locks and other devices that are operable using minimal force, with one hand in a closed-fist position, or by another method of operation that does not require tight grasping, pinching or twisting of the wrist;

(b) toilets that

(i) are equipped with an automated flush control or a flush control that is operable using minimal force, with one hand in a closed-fist position, or by another method of operation that does not require tight grasping, pinching or twisting of the wrist, and

(ii) have a back support if the toilet has no seat lid;

(c) faucets that are equipped with

(i) handles or other controls that are tactilely discernible unless the water temperature is fixed to eliminate the risk of scalding,

(ii) in the case of non-automated faucets, handles or other controls that are operable using minimal force, with one hand in a closed-fist position, or by another method of operation that does not require tight grasping, pinching or twisting of the wrist, and

(iii) in the case of automated faucets, a water activation motion sensor that turns the water on automatically when a hand is below the faucet;

(d) grab bars that

(i) are located on a wall beside the toilet,

(ii) are rounded, slip-resistant and free of any sharp or abrasive elements,

(iii) have an exterior diameter and a clearance from the wall surface to which they are attached that permit them to be easily grasped, and

(iv) are capable of supporting a minimum weight of 113.4 kg;

(e) toilet paper dispensers that are located so as to not interfere with the use of the grab bars;

(f) soap dispensers that are operable using minimal force, with one hand in a closed-fist position, or by another method of operation that does not require tight grasping, pinching or twisting of the wrist; and

(g) at least one call button or other device for signalling an emergency that

(i) is colour-contrasted with its background and identified by tactile and Braille signage, and

(ii) is operable using minimal force.

Air Carrier (Large - Canadian) C (Serious)
78 Failure to have a wheelchair-accessible washroom on an aircraft that meets the requirements set out in section 77 and the following

(a) a door or other opening to the washroom that has sufficient space in front of it and that is wide enough to allow the entry of a person using an on-board wheelchair;

(b) sufficient space to allow a person, with assistance, to transfer to and from an on-board wheelchair and the toilet;

(c) sufficient privacy, including with the use of retractable curtains or walls, to allow a support person or service dog to remain in the washroom with a person using the on-board wheelchair; and

(d) is equipped with faucets that are positioned to be easily usable by a person using an on-board wheelchair.

Air Carrier (Large - Canadian) D (Very Serious)
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79 Failure to ensure that every washroom on an aircraft is a wheelchair-accessible washroom, unless the washroom does not have

(a) a door or other opening to the washroom that has sufficient space in front of it and that is wide enough to allow the entry of a person using an on-board wheelchair; and

(b) sufficient space to allow a person, with assistance, to transfer to and from an on-board wheelchair and the toilet.

Air Carrier (Large - Canadian) C (Serious)
80 Failure to have an on-board entertainment system on an aircraft equipped to permit a person with a disability to

(a) access entertainment content that offers closed captioning and audio description and that is the same entertainment content that is offered to the other passengers or, if that is not possible, that is comparable entertainment content; and

(b) start, stop and pause the entertainment content, turn on and off the closed captioning and audio description, change the language of choice, control the volume and select channels

(i) through an interface that meets the requirements for an interface that are set out in Web Content Accessibility Guidelines, or

(ii) if the interface has not been designed to be used with the on-board entertainment system, through a tactile template overlay affixed to the interface.

Air Carrier (Large - Canadian) B (Minor)
81(1) Failure to have an aircraft equipped with personal electronic devices in a number that is sufficient to accommodate the number of persons with disabilities who have made a request for such a device when a pre-existing aircraft – one that has been purchased or leased by the carrier before the day on which this section comes into force; or purchased or leased by the carrier on or after the day on which this section comes into force, if the carrier submitted the call for tenders in respect of that aircraft before that day - has an on-board entertainment system that does not offer closed captioning and audio description. Air Carrier (Large - Canadian) B (Minor)
81(2) Failure to provide the personal electronic devices referred to in subsection 81(1) pre-loaded with — where the aircraft does not provide wireless streaming of — entertainment content that offers closed captioning and audio description and that is the same entertainment content that is offered to the other passengers or, if that is not possible, that is comparable entertainment content. Air Carrier (Large - Canadian) B (Minor)
82 Failure to ensure that the floors of an aircraft meet the requirements set out in clauses 4.3.1 to 4.3.3 of CSA B651-18. Air Carrier (Large - Canadian) B (Minor)
83 Failure to have tactile attention indicator surfaces on an aircraft that

(a) are located at the top of stairs and at any other location where there is an unprotected drop-off edge and a change in elevation greater than 250 mm or where the ratio of the slope to surface is steeper than 1:3; and

(b) meet the requirements set out in clauses 4.3.5.2(a) and (b), 4.3.5.3.1 and 4.3.5.3.4 of CSA B651-18.

Air Carrier (Large - Canadian) B (Minor)
84(1) Failure to ensure that signage on an aircraft

(a) indicates any services, facilities, amenities or equipment that are offered and the direction to follow in order to access them;

(b) is positioned to avoid shadow areas and glare and have a glare-free surface;

(c) is colour-contrasted with its background; and

(d) except in the case of electronic signage, meets the requirements set out in clauses 4.5.3 to 4.5.7 of CSA B651-18.

Air Carrier (Large - Canadian) B (Minor)
84(2) Failure to have electronic signage which

(a) has letters, numbers, symbols and pictographs that slowly scroll across the screen and are colour-contrasted with their background but are not in red on a black background; and

(b) meets the requirements set out in clauses 4.5.3 to 4.5.5 of CSA B651-18.

Air Carrier (Large - Canadian) B (Minor)
85(1) Failure to keep an aircraft and any related facilities, including any amenities and equipment used in them, that are subject to the requirements of this Division in good working order and properly maintained. Air Carrier (Large - Canadian) C (Serious)
85(2) Failure to ensure that when any facilities, amenities or equipment that are referred to in subsection (1) are not in good working order, that they are repaired as soon as possible and, until they are repaired, to take measures that will result in a substantially equivalent or greater level of accessibility for persons with disabilities. Air Carrier (Large - Canadian) C (Serious)
87(3) Failure to ensure when a modification is made — other than a modification to a mechanical, electrical or plumbing system or a modification carried out for an aesthetic purpose or for maintenance or repair — to any amenity or equipment that is used in a pre-existing train, that the modified amenity or equipment meets the requirements of this Division, except in the following circumstances:

(a) the dimensions of the train or of the amenity or equipment are unalterable;

(b) the structural integrity or safe operation of the train or of the amenity or equipment would be materially affected; or

(c) the principal purpose of the amenity or equipment would be fundamentally altered.

Rail Carrier This provision must be combined with the provision(s) that outline(s) the specific requirement(s).
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89 Failure by a carrier to ensure that any train that it owns, operates or leases and any related facilities, including any amenities and equipment used in them, meets the requirements of this Division. Rail Carrier This provision must be combined with the provision(s) that outline(s) the specific requirement(s).
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90 Failure to ensure a step box that is used to assist a person with a disability to board or disembark from a train is

(a) of sound construction;

(b) has a tread surface that is firm and slip-resistant;

(c) has a glare-free surface; and

(d) has a top outer edge that is marked by a contrasting colour strip that runs the full width of the box.

Rail Carrier B (Minor)
91 Failure to equip a rail car with a step box if the riser height of the first or last step of any stairs that are used by passengers to board or disembark is greater than the riser height of the other steps. Rail Carrier C (Serious)
96 Failure to ensure that any stairs that are used to board or disembark from a train, and any interior stairs on a train

(a) meet the requirements set out in clauses 5.4.1 and 5.4.2 of CSA B651-18;

(b) have handrails that

(i) are located on both sides of the stairs,

(ii) are located at a uniform height of 860 mm to 920 mm, measured vertically from the leading edge of the tread, and

(iii) meet the requirements set out in clause 5.3.1 of CSA B651-18; and

(c) have tactile attention indicator surfaces that

(i) meet the meet the requirements set out in clauses 4.3.5.2(a) and (b), 4.3.5.3.1 and 4.3.5.3.4 of CSA B651-18,

(ii) are located at the top of the stairs, and

(iii) commence one tread length before the top of the stairs, extend the full width of the stairs and measure from 600 mm to 650 mm in length.

Rail Carrier C (Serious)
99(2) Failure to have a minimum clear width of 1,115 mm and a minimum clear diameter of 1,500 mm for a hall, path or turning space when access to the path of travel from an exterior door requires passage through a hall or path or requires a 90-degree or similar turn. Rail Carrier D (Very Serious)
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99(3) Failure to ensure the aisle width between passenger seats is sufficient to accommodate an on-board wheelchair. Rail Carrier D (Very Serious)
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100(1) Failure to ensure that a train has a path of travel that is accessible to persons with disabilities and provides access to, from and between all of the following points on the train:

(a) any exterior door that is used by passengers to board or disembark;

(b) any mobility aid space or transfer seat; and

(c) any wheelchair-accessible washroom.

Rail Carrier D (Very Serious)
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100(2) Failure, with respect to any area of a train that is intended for use by a person using a wheelchair, including a wheelchair-accessible cabin or a wheelchair-accessible food service area, to have a path of travel that is accessible to persons with disabilities from that area to any adjacent rail car, if that adjacent rail car contains a mobility aid space, transfer seat or wheelchair-accessible washroom. Rail Carrier C (Serious)
100(3) Failure to have on a train a path of travel that is accessible to persons with disabilities between a wheelchair-accessible shower facility and a wheelchair-accessible cabin. Rail Carrier C (Serious)
101(1) Failure to ensure that a diaphragm on a train

(a) meets the requirements set out in clauses 5.1.1(a) to (d) of CSA B651-18; and

(b) has vertical handholds that are located on both sides of the diaphragm.

Rail Carrier C (Serious)
102(a) Failure to equip passenger seats on a train with movable armrests on at least 10% of the seats, which seats are evenly distributed throughout each rail car, except a food service rail car; Rail Carrier C (Serious)
102(b) Failure to equip passenger seats on a train with handholds on the back of all aisle passenger seats; and Rail Carrier B (Minor)
102(c) Failure to equip passenger seats on a train with if there are call buttons, call buttons that are (i) tactilely discernible and colour-contrasted with their background, and (ii) operable using minimal force. Rail Carrier B (Minor)
103 Failure to equip trains with tactile row markers, in raised characters and Braille, that are installed, either permanently or temporarily, on the sides of passenger seats and above the armrests or adjacent to the mechanisms for opening overhead bins. Rail Carrier B (Minor)
104 Failure to ensure that a mobility aid space on a train

(a) has a clear floor area of at least 815 mm by 1,650 mm;

(b) is equipped with a call button that is in a location within the reach of the person who is seated in the mobility aid space, that is tactilely discernible and colour-contrasted with its background and that is operable using minimal force; and

(c) is equipped with a table or counter for food service which, if located in a food service rail car that contains tables, meets the requirements set out in clauses 6.7.1.2 and 6.7.1.3 of CSA B651-18.

Rail Carrier B (Minor)
105 Failure to equip a transfer seat on a train with a table or counter for food service. Rail Carrier C (Serious)
106(1) Failure to ensure that a train in each class of service has at least two adjacent mobility aid spaces and two adjacent transfer seats, as well as a number of additional mobility aid spaces and a number of additional transfer seats equal to one mobility aid space and one transfer seat for every 75 passenger seats. Rail Carrier C (Serious)
106(2) Failure to ensure that there is no more than two mobility aid spaces in each rail car. Rail Carrier B (Minor)
106(3) Failure to ensure that a food service rail car that offers passenger seats has at least two mobility aid spaces and, in the case of a bi-level food service rail car, that at least two mobility aid spaces are located on the lower level of the rail car. Rail Carrier C (Serious)
107(1) Failure to ensure that at least one rail car of a train has a space for the storage of at least one mobility aid. Rail Carrier C (Serious)
107(2) Failure to store a mobility aid on a train in a manner that protects it from damage, including by using an anchoring system or by placing it in an area that is not intended for use by passengers. Rail Carrier D (Very Serious)
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108 Failure to ensure that a train has available the following on board

(a) at least five passenger safety features cards that are in large print and at least five passenger safety features cards that are in Braille; or

(b) at least five electronic devices that provide passenger safety information in an audio and visual format and permit a person with a disability to adjust the volume of the audio output and the size of the font.

Rail Carrier C (Serious)
109 Failure to ensure that a window emergency exit is identified by a contrasting colour strip around the perimeter and by tactile and Braille signage when a rail car is equipped with a window emergency exit. Rail Carrier C (Serious)
110 Failure to ensure that a washroom on a train, other than a wheelchair-accessible washroom

(a) meets the requirements set out in clause 6.3 of CSA B651-18, except clause 6.3.1.1(a) and except that

(i) the reference to “clause 4.2” in clause 6.2.4.1 must be read as excluding clause 4.2.2,

(ii) the reference to “clause 5.2” in clause 6.3.2 must be read as excluding clause 5.2.2, and

(iii) the reference to “clause 6.2.3” in clause 6.3.1.1(b) must be read as excluding clauses 6.2.3.1(c) and (d); and

(b) is equipped with at least two call buttons or two other devices for signaling an emergency that

(i) are located such that at least one button or device is not more than 450 mm above the floor and at least one other button or device is 800 mm to 1,100 mm above the floor,

(ii) are colour-contrasted with their background and identified by tactile and Braille signage, and

(iii) are operable using minimal force.

Rail Carrier C (Serious)
111 Failure to ensure a wheelchair-accessible washroom on a train

(a) meets the requirements set out in clause 6.3 of CSA B651-18, except clause 6.3.1.1(a);

(b) provides a clear area of at least 1,500 mm by 1,500 mm; and

(c) is equipped with at least two call buttons or two other devices for signaling an emergency that meet the requirements set out in paragraph 110(b).

Rail Carrier D (Very Serious)
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112(1) Failure to ensure that each rail car on a train that has a mobility aid space, except a food service rail car, has at least one wheelchair-accessible washroom. Rail Carrier D (Very Serious)
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112(2) Failure to ensure that a food service rail car that has one or more washrooms, has at least one wheelchair-accessible washroom. Rail Carrier C (Serious)
113 Failure to ensure that a menu display board in a food service rail car on a train

(a) is positioned at a height that allows it to be easily seen by a person using a wheelchair;

(b) is positioned to avoid shadow areas and glare and has a glare-free surface;

(c) is colour-contrasted with its background; and

(d) meets the requirements set out in clauses 4.5.3 to 4.5.5 of CSA B651-18.

Rail Carrier B (Minor)
114 Failure to ensure that a counter in a food service rail car on a train meets the requirements set out in clauses 6.7.1.2 and 6.7.1.3 of CSA B651-18. Rail Carrier B (Minor)
115 Failure to ensure that a food service rail car on a train is adjacent to a rail car that has a mobility aid space or a rail car that has a wheelchair-accessible cabin. Rail Carrier B (Minor)
116 Failure to equip an on-board entertainment system on a train to permit a person with a disability to

(a) access entertainment content that offers closed captioning and audio description and that is the same entertainment content that is offered to the other passengers or, if that is not possible, that is comparable entertainment content; and

(b) start, stop and pause the entertainment content, turn on and off the closed captioning and audio description, change the language of choice, control the volume and select channels

(i) through an interface that meets the requirements for an interface that are set out in the Web Content Accessibility Guidelines, or

(ii) if the interface has not been designed to be used with the on-board entertainment system, through a tactile template overlay affixed to the interface.

Rail Carrier B (Minor)
117(1) Failure to equip a pre-existing train - one that was purchased or leased by the carrier before the day on which this section comes into force; or purchased or leased by the carrier on or after the day on which this section comes into force, if the carrier submitted the call for tenders in respect of that train before that day – that has an on-board entertainment system that does not offer closed captioning and audio description, with personal electronic devices in a number that is sufficient to accommodate the number of persons with disabilities who have made a request for such a device. Rail Carrier B (Minor)
117(2) Failure to ensure that the personal electronic devices are pre-loaded with — or the train provides wireless streaming of — entertainment content that offers closed captioning and audio description and that is the same entertainment content that is offered to the other passengers or, if that is not possible, that is comparable entertainment content. Rail Carrier B (Minor)
118(1) Failure to equip a cabin on a train, other than a wheelchair-accessible cabin, with

(a) operating controls that meet the requirements set out in clause 4.2 of CSA B651-18, except clause 4.2.2;

(b) doors that meet the requirements set out in clause 5.2 of CSA B651-18, except clauses 5.2.1, 5.2.2 and 5.2.9.2 and except that the reference to “clause 4.2” in clause 5.2.7.1(a) must be read as excluding clause 4.2.2; and

(c) at least two call buttons or two other devices for signalling an emergency that

(i) are located such that at least one is not more than 450 mm above the floor, and at least one other is 800 mm to 1,100 mm above the floor,

(ii) are colour-contrasted with their background and identified by tactile and Braille signage, and

(iii) are operable using minimal force.

Rail Carrier C (Serious)
118(2) Failure to ensure that when there are objects that protrude more than 100 mm from the wall in a standard cabin, the objects must be cane-detectable at or below 680 mm from the floor or their undersides must be at a height of at least 2,030 mm from the floor. Rail Carrier C (Serious)
119 Failure to ensure that a wheelchair-accessible cabin on a train

(a) has a clear floor area that meets the requirements set out in clause 4.1(b) of CSA B651-18;

(b) is equipped with operating controls that meet the requirements set out in clause 4.2 of CSA B651-18;

(c) meets the requirements set out in clause 4.4.2 of CSA B651-18;

(d) is equipped with an entry door that is identified by the International Symbol of Access and meets the requirements set out in clause 5.2 of CSA B651-18;

(e) is equipped with at least two call buttons or two other devices for signalling an emergency that meet the requirements of paragraph 118(1)(c); and

(f) is adjacent to a wheelchair-accessible washroom or have a path of travel adjacent to the cabin that is accessible to persons with disabilities and that provides access to a wheelchair-accessible washroom.

Rail Carrier D (Very Serious)
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120 Failure to ensure that a train that has cabins has at least two wheelchair-accessible cabins that are adjacent to each other. Rail Carrier C (Serious)
121 Failure to ensure that a shower facility on a train, other than a wheelchair accessible shower facility, meets the requirements set out in clause 6.5 of CSA B651-18, except clauses 6.5.5.1, 6.5.5.2 and 6.5.5.3(c)(i) and except that the reference to “clause 4.2” in clause 6.2.3.3(a) must be read as excluding clause 4.2.2. Rail Carrier C (Serious)
122 Failure to ensure that a wheelchair-accessible shower facility on a train

(a) meets the requirements set out in clause 6.5 of CSA B651-18 except clauses 6.5.5.1 and 6.5.5.2;

(b) has an interior clear area of at least 900 mm by 1,500 mm;

(c) has a clear floor area in front of the shower entrance of at least 900 mm by 1,500 mm, with the 1,500 mm dimension parallel to the shower entrance; and

(d) is located near to a wheelchair-accessible cabin.

Rail Carrier C (Serious)
123 Failure to ensure that a train that has a standard shower facility has at least one wheelchair-accessible shower facility. Rail Carrier C (Serious)
124(1) Failure to ensure that an interior door and doorway on a train meet the requirements set out in clauses 5.2.1 and 5.2.6 to 5.2.8 of CSA B651-18. Rail Carrier D (Very Serious)
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124(2) Failure to ensure that an interior door

(a) in the case of an automatic or semi-automatic door, incorporates devices that prevent the door from closing while a person is in the doorway and, in the case of an automatic door that connects rail cars, opens and closes the door automatically on detecting the movement of a person toward or away from the door;

(b) is marked with visual indicators if 75% of the door’s surface is composed of a transparent material;

(c) has a clear floor area in front of the shower entrance of at least 900 mm by 1,500 mm, with the 1,500 mm dimension parallel to the shower entrance; and

(d) is located near to a wheelchair-accessible cabin.

Rail Carrier C (Serious)
125 Failure to ensure that an exterior door on a train

(a) meets the requirements set out in clause 5.2.1 of CSA B651-18;

(b) has a handrail

(i) on each side of the door, fitted internally as close as is feasible to the outer wall of the rail car, or

(ii) on only one side of

(A) a doorway that is fitted with a device for boarding or disembarking, such as a lift, or

(B) a trap door to which stairs are attached; and

(c) if the door is intended to be used by a person using a mobility aid, meets the requirements set out in clauses 5.2.2(a) and (b) of CSA B651-18.

Rail Carrier D (Very Serious)
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126 Failure to ensure that handrails on a train meet the requirements set out in clauses 5.3.1 and 5.3.2 of CSA B651-18. Rail Carrier D (Very Serious)
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127 Failure to ensure that the floors of a train meet the requirements set out in clauses 4.3.1 to 4.3.3 of CSA B651-18. Rail Carrier B (Minor)
128 Failure to ensure that tactile attention indicator surfaces on a train

(a) are located at the top of stairs and at any other location where there is an unprotected drop-off edge and a change in elevation greater than 250 mm or where the ratio of the slope to surface is steeper than 1:3; and

(b) meet the requirements set out in clauses 4.3.5.2(a) and (b), 4.3.5.3.1 and 4.3.5.3.4 of CSA B651-18.

Rail Carrier C (Serious)
129 Failure to ensure operating controls on a train

(a) meet the requirements set out in clauses 4.2.1, 4.2.3 to 4.2.6 and 4.2.8 of CSA B651-18; and

(b) if they are intended to be used by a person using a wheelchair, meet the requirements set out in clause 4.2.2 of CSA B651-18.

Rail Carrier B (Minor)
130(1) Failure to ensure that signage on a train, other than a menu display board referred to in section 113

(a) indicates any services, facilities, amenities or equipment that are offered and the direction to follow in order to access them;

(b) is positioned to avoid shadow areas and glare and has a glare-free surface;

(c) is colour-contrasted with its background; and

(d) except in the case of electronic signage, meets the requirements set out in clauses 4.5.3 to 4.5.7 of CSA B651-18.

Rail Carrier B (Minor)
130(2) Failure to ensure that electronic signage

(a) has letters, numbers, symbols and pictographs that slowly scroll across the screen and are colour-contrasted with their background but are not in red on a black background; and

(b) meets the requirements set out in clauses 4.5.3 to 4.5.5 of CSA B651-18.

Rail Carrier B (Minor)
131 Failure to ensure that the elevator meets the requirements set out in clause 5.6.1 of CSA B651-18, if a train is equipped with an elevator. Rail Carrier D (Very Serious)
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132 Failure to ensure that the alarm system consists of both a visual alarm and an audible alarm, when a train is equipped with an alarm system including in a cabin, and that any visual alarm meets the requirements set out in clause 5.7.1 of CSA B651-18. Rail Carrier D (Very Serious)
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133(1) Failure to ensure that a train and any related facilities, including any amenities and equipment used in them, that are subject to any requirements of this Division are in good working order and properly maintained. Rail Carrier C (Serious)
133(2) Failure to ensure that when any facilities, amenities or equipment that are referred to in subsection (1) are not in good working order, they are repaired as soon as possible and, until they are repaired, measures are taken that will result in a substantially equivalent or greater level of accessibility for persons with disabilities. Rail Carrier C (Serious)
135(3) Failure to ensure that when a carrier makes a modification to any amenity or equipment that is used in a pre-existing ferry — other than a modification to a mechanical, electrical or plumbing system or a modification carried out for an aesthetic purpose or for maintenance or repair —, that the modified amenity or equipment meets the requirements of this Division, except in the following circumstances:

(a) the dimensions of the ferry or of the amenity or equipment are unalterable;

(b) the structural integrity or safe operation of the ferry or of the amenity or equipment would be materially affected; or

(c) the principal purpose of the amenity or equipment would be fundamentally altered.

Marine Carrier This provision must be combined with the provision(s) that outline(s) the specific requirement(s).
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137 Failure by a carrier to ensure that any ferry that it owns, operates or leases and any related facilities, including any amenities and equipment used in them, meets the requirements set out in this Division. Marine Carrier This provision must be combined with the provision(s) that outline(s) the specific requirement(s).
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138 Failure to ensure that if a step box is used to assist a person with a disability to board or disembark from a ferry it

(a) is of sound construction;

(b) has a tread surface that is firm and slip-resistant;

(c) has a glare-free surface; and

(d) has a top outer edge that is marked by a contrasting colour strip that runs the full width of the box.

Marine Carrier B (Minor)
139 Failure to equip a ferry with a step box if the riser height of the first or last step of any stairs that are used by passengers to board or disembark is greater than the riser height of the other steps. Marine Carrier C (Serious)
142(1) Failure to ensure any stairs that are used to board or disembark from a ferry, and any interior stairs on a ferry

(a) meet the requirements set out in clauses 5.4.1 and 5.4.2 of CSA B651-18;

(b) have handrails that

(i) are located on both sides of the stairs,

(ii) are located at a uniform height of 860 mm to 920 mm, measured vertically from the leading edge of the tread, and

(iii) meet the requirements set out in clause 5.3.1 of CSA B651-18; an

(c) have tactile attention indicator surfaces that

(i) meet the requirements set out in clauses 4.3.5.2(a) and (b), 4.3.5.3.1 and 4.3.5.3.4 of CSA B651-18,

(ii) are located at the top of the stairs, and

(iii) commence one tread length before the top of the stairs, extend the full width of the stairs and measure from 600 mm to 650 mm in length.

Marine Carrier D (Very Serious)
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145(2) Failure to have a minimum clear width of 1,115 mm and a minimum clear diameter of 1,500 mm for a hall, path or turning space when access to the path of travel from an exterior door requires passage through a hall or path or requires a 90-degree or similar turn. Marine Carrier C (Serious)
145(3) Failure to ensure that the aisle width between passenger seats is sufficient to accommodate an on-board wheelchair. Marine Carrier C (Serious)
146 Failure to ensure that every path of travel that is on a ferry and that is intended for use by passengers is a path of travel that is accessible to persons with disabilities. Marine Carrier C (Serious)
147(a) Failure to equip passenger seats on a ferry with movable armrests on at least 10% of the seats, which seats are evenly distributed throughout each passenger seating area, except a food service area or lounge area; and Marine Carrier C (Serious)
147(b) Failure to equip passenger seats on a ferry with if there are call buttons, call buttons that are (i) tactilely discernible and colour-contrasted with their background, and (ii) operable using minimal force. Marine Carrier B (Minor)
148 Failure to ensure that when a marine carrier offers assigned passenger seats to passengers, the assigned passenger seats are equipped with tactile row markers, in raised characters and Braille, that are installed, either permanently or temporarily, on the sides of the seats and above the armrests. Marine Carrier B (Minor)
149 Failure to ensure that a mobility aid space on a ferry

(a) has a clear floor area of at least 815 mm by 1,650 mm;

(b) is positioned such that a person using a mobility aid has adequate manoeuvring space to enter it; and

(c) has a table or counter that meets the requirements set out in clauses 6.7.1.2 and 6.7.1.3 of CSA B651-18.

Marine Carrier C (Serious)
150 Failure to equip a transfer seat on a ferry with a table or counter for food service. Marine Carrier B (Minor)
151(1) Failure to ensure that a ferry has, in each passenger seating area, at least two adjacent mobility aid spaces and two adjacent transfer seats. Marine Carrier C (Serious)
151(2) Failure to ensure that a food service area or a lounge area that offers passenger seats has at least two adjacent mobility aid spaces. Marine Carrier B (Minor)
152(1) Failure to ensure that each deck of a ferry has a space for the storage of at least one mobility aid. Marine Carrier B (Minor)
152(2) Failure to ensure a mobility aid is stored on a ferry in a manner that protects it from damage, including by using an anchoring system or by placing it in an area that is not intended for use by passengers. Marine Carrier C (Serious)
153 Failure to ensure that each passenger deck of a ferry has available on board

(a) at least five passenger safety features cards that are in large print and at least five passenger safety features cards that are in Braille; or

(b) at least one electronic device that provides passenger safety information in an audio and visual format and permits a person with a disability to adjust the volume of the audio output and the size of the font.

Marine Carrier C (Serious)
154 Failure to ensure that when a ferry is equipped with a window emergency exit, the window emergency exit is identified by a contrasting colour strip around the perimeter and by tactile and Braille signage. Marine Carrier D (Very Serious)
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155 Failure to ensure that a washroom on a ferry, other than a wheelchair-accessible washroom

(a) meets the requirements set out in clause 6.3 of CSA B651-18, except clause 6.3.1.1(a) and except that

(i) the reference to “clause 4.2” in clause 6.2.4.1 must be read as excluding clause 4.2.2,

(ii) the reference to “clause 5.2” in clause 6.3.2 must be read as excluding clause 5.2.2, and

(iii) the reference to “clause 6.2.3” in clause 6.3.1.1(b) must be read as excluding clauses 6.2.3.1(c) and 6.2.3.1(d); and

(b) is equipped with at least two call buttons or two other devices for signaling an emergency that

(i) are located such that at least one button or device is not more than 450 mm above the floor and at least one other button or device is 800 mm to 1,100 mm above the floor,

(ii) are colour-contrasted with their background and identified by tactile and Braille signage, and

(iii) are operable using minimal force.

Marine Carrier C (Serious)
156 Failure to ensure that a wheelchair-accessible washroom on a ferry

(a) meets the requirements set out in clause 6.3 of CSA B651-18, except clause 6.3.1.1(a);

(b) provides a clear area of at least 1,500 mm by 1,500 mm; and

(c) is equipped with at least two call buttons or two other devices for signalling an emergency that meet the requirements set out in paragraph 155(b).

Marine Carrier C (Serious)
157 Failure to ensure that if a deck, a food service area or a lounge area of a ferry has one or more washrooms, that at least one of them is a wheelchair-accessible washroom. Marine Carrier C (Serious)
158 Failure to ensure that a menu display board in a food service area on a ferry

(a) is positioned at a height that allows it to be easily seen by a person using a wheelchair;

(b) is positioned to avoid shadow areas and glare and has a glare-free surface;

(c) is colour-contrasted with its background; and

(d) meets the requirements set out in clauses 4.5.3 to 4.5.5 of CSA B651-18.

Marine Carrier B (Minor)
159 Failure to ensure that a counter in a food service area or a lounge area on a ferry meets the requirements set out in clauses 6.7.1.2 and 6.7.1.3 of CSA B651-18. Marine Carrier B (Minor)
160 Failure to ensure that at least 5% of the total number of tables in a food service area or lounge area on a ferry are identified by the International Symbol of Access and meet the requirements set out in clauses 6.7.1.1 to 6.7.1.3 of CSA B651-18. Marine Carrier B (Minor)
161(1) Failure to ensure that in a food service area or a lounge area on a ferry a handrail is provided along the side of a food-service counter and that the floor area adjacent to the counter that meets the requirements set out in clauses 4.4.2, 5.1.1 and 5.1.2 of CSA B651-18. Marine Carrier C (Serious)
161(2) Failure to ensure that lineup guides in a food service area or a lounge area on a ferry meet the requirements set out in clause 5.1.3 of CSA B651-18. Marine Carrier B (Minor)
162 Failure to ensure that a counter that is used for serving passengers on a ferry, except a food-service counter referred to in subsection 161(1)

(a) has at least one section that meets the requirements set out in clauses 6.7.1.2 and 6.7.1.3 of CSA B651-18;

(b) is free of any object that could impede verbal or visual communications between a passenger and a member of personnel; and

(c) has a glare-free surface and is colour-contrasted with its background.

Marine Carrier B (Minor)
163 Failure to equip an on-board entertainment system on a ferry to permit a person with a disability to

(a) access entertainment content that offers closed captioning and audio description and that is the same entertainment content that is offered to the other passengers or, if that is not possible, that is comparable entertainment content; and

(b) start, stop and pause the entertainment content, turn on and off the closed captioning and audio description, change the language of choice, control the volume and select channels

(i) through an interface that meets the requirements for an interface that are set out in the Web Content Accessibility Guidelines, or

(ii) if the interface has not been designed to be used with the on-board entertainment system, through a tactile template overlay affixed to the interface.

Marine Carrier B (Minor)
164(1) Failure to equip a pre-existing ferry - one that was purchased or leased by the carrier before the day on which this section comes into force; or purchased or leased by the carrier on or after the day on which this section comes into force, if the carrier submitted the call for tenders in respect of that ferry before that day – that has an on-board entertainment system that does not offer closed captioning and audio description, with personal electronic devices in a number that is sufficient to accommodate the number of persons with disabilities who have made a request for such a device. Marine Carrier B (Minor)
164(2) Failure to ensure that the personal electronic devices are pre-loaded with — or the ferry provides wireless streaming of — entertainment content that offers closed captioning and audio description and that is the same entertainment content that is offered to the other passengers or, if that is not possible, that is comparable entertainment content. Marine Carrier B (Minor)
165(1) Failure to equip a cabin on a ferry, other than a wheelchair-accessible cabin, with

(a) operating controls that meet the requirements set out in clause 4.2 of CSA B651-18, except clause 4.2.2;

(b) doors that meet the requirements set out in clause 5.2 of CSA B651-18, except clauses 5.2.1, 5.2.2 and 5.2.9.2 and except that the reference to “clause 4.2” in clause 5.2.7.1(a) must be read as excluding clause 4.2.2; and

(c) at least two call buttons or two other devices for signalling an emergency that

(i) are located such that at least one button or device is not more than 450 mm above the floor and at least one other button or device is 800 mm to 1,100 mm above the floor,

(ii) are colour-contrasted with their background and identified by tactile and Braille signage, and

(iii) are operable using minimal force.

Marine Carrier C (Serious)
165(2) Failure to ensure that when there are objects that protrude more than 100 mm from the wall in a standard cabin, the objects are cane-detectable at or below 680 mm from the floor or their undersides are at a height of at least 2,030 mm from the floor. Marine Carrier C (Serious)
166 Failure to ensure that a wheelchair-accessible cabin on a ferry

(a) has a clear floor area that meets the requirements set out in clause 4.1(b) of CSA B651-18;

(b) is equipped with operating controls that meet the standards set out in clause 4.2 of CSA B651-18;

(c) meets the requirements set out in clause 4.4.2 of CSA B651-18;

(d) is equipped with an entry door that is identified by the International Symbol of Access and meets the requirements set out in clause 5.2 of CSA B651-18;

(e) is equipped with at least two call buttons or two other devices for signaling an emergency that meet the requirements of paragraph 165(1)(c); and

(f) is adjacent to a wheelchair-accessible washroom or be near a wheelchair-accessible washroom on the same deck.

Marine Carrier D (Very Serious)
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167 Failure to ensure at least five percent of the total number of cabins on a ferry are wheelchair-accessible and that at least two of the wheelchair-accessible cabins are adjacent to each other. Marine Carrier C (Serious)
168 Failure to ensure that a shower facility on a ferry, other than a wheelchair-accessible shower facility, meets the requirements set out in clause 6.5 of CSA B651-18, except clauses 6.5.5.1, 6.5.5.2 and 6.5.5.3(c)(i) and except that the reference to “clause 4.2” in clause 6.2.3.3(a) must be read as excluding clause 4.2.2. Marine Carrier C (Serious)
169 Failure to ensure that a wheelchair-accessible shower facility on a ferry

(a) meets the requirements set out in clause 6.5 of CSA B651-18 except clauses 6.5.5.1 and 6.5.5.2;

(b) has an interior clear area of at least 900 mm by 1,500 mm;

(c) has a clear floor area in front of the shower entrance of at least 900 mm by 1,500 mm, with the 1,500 mm dimension parallel to the shower entrance; and

(d) is located on the same deck as a wheelchair-accessible cabin.

Marine Carrier C (Serious)
170 Failure to ensure that a ferry that has a standard shower facility also has at least one wheelchair-accessible shower facility. Marine Carrier C (Serious)
171(1) Failure to ensure an interior door and doorway on a ferry meets the requirements set out in clauses 5.2.1 and 5.2.6 to 5.2.8 of CSA B651-18. Marine Carrier D (Very Serious)
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171(2)(a) Failure to ensure an interior door in the case of an automatic or semi-automatic door, incorporates devices that prevent the door from closing while a person is in the doorway and that opens and closes the door automatically on detecting the movement of a person toward or away from the door; Marine Carrier C (Serious)
171(2)(b) Failure to ensure an interior door be marked with visual indicators if 75% of the door’s surface is composed of a transparent material; Marine Carrier C (Serious)
171(2)(c) Failure to ensure an interior door in the case of a door to an enclosed space in an area that has no other exit doors, has a safety mechanism that is not a deadbolt and is capable of being manipulated from the outside; and Marine Carrier D (Very Serious)
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171(2)(d) Failure to ensure an interior door in the case of a door that is intended for use by a person using a mobility aid, meets the requirements set out in clauses 4.2.2 and 5.2.2 of CSA B651-18. Marine Carrier D (Very Serious)
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172 Failure to ensure that an exterior door on a ferry

(a) meets the requirements set out in clause 5.2.1 of CSA B651-18;

(b) has a handrail

(i) on each side of the door, fitted internally as close as is feasible to the outer wall of the ferry, or

(ii) on only one side of

(A) a doorway that is fitted with a device for boarding or disembarking, such as a lift, or

(B) a trap door to which stairs are attached; and

(c) if the door is intended to be used by a person using a mobility aid, meets the requirements set out in clauses 5.2.2(a) and (b) of CSA B651-18.

Marine Carrier D (Very Serious)
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173 Failure to ensure that handrails on a ferry meet the requirements set out in clauses 5.3.1 and 5.3.2 of CSA B651-18. Marine Carrier C (Serious)
174 Failure to ensure that the floors of a ferry meet the requirements set out in clauses 4.3.1 to 4.3.3 of CSA B651-18. Marine Carrier C (Serious)
175 Failure to ensure that tactile attention indicator surfaces on a ferry

(a) are located at the top of stairs and at any other location where there is an unprotected drop-off edge and a change in elevation greater than 250 mm or where the ratio of the slope to surface is steeper than 1:3; and

(b) meet the requirements set out in clauses 4.3.5.2(a) and (b), 4.3.5.3.1 and 4.3.5.3.4 of CSA B651-18.

Marine Carrier C (Serious)
176 Failure to ensure that the operating controls on a ferry

(a) meet the requirements set out in clauses 4.2.1, 4.2.3 to 4.2.6 and 4.2.8 of CSA B651-18; and

(b) if they are intended to be used by a person using a wheelchair, meet the requirements set out in clause 4.2.2 of CSA B651-18.

Marine Carrier B (Minor)
177(1) Failure to ensure that signage on a ferry, other than a menu display board referred to in section 158,

(a) indicates any services, facilities, amenities or equipment that are offered and the direction to follow in order to access them;

(b) is positioned to avoid shadow areas and glare and has a glare-free surface;

(c) is colour-contrasted with its background; and

(d) except in the case of electronic signage, meets the requirements set out in clauses 4.5.3 to 4.5.7 of CSA B651-18.

Marine Carrier B (Minor)
177(2) Failure to ensure that electronic signage

(a) has letters, numbers, symbols and pictographs that slowly scroll across the screen and are colour-contrasted with their background but are not in red on a black background; and

(b) meets the requirements set out in clauses 4.5.3 to 4.5.5 of CSA B651-18.

Marine Carrier B (Minor)
178(1) Failure to ensure that a ferry on which passengers are travelling for four consecutive hours or more has a designated area for service dogs to relieve themselves that a person with a disability may reach by means of a path of travel that is accessible to persons with disabilities and that is

(a) identified by tactile and Braille signage; and

(b) cleaned and maintained on a regular basis.

Marine Carrier B (Minor)
178(2) Failure to ensure that the ferry has signage that indicates the direction to follow in order to access a designated relief area. Marine Carrier B (Minor)
179(a) Failure to ensure that a ferry that has more than one deck has at least one elevator that provides service from a vehicle deck to all passenger decks, except to a deck that does not have a housing to protect the elevator from the weather; and Marine Carrier C (Serious)
179(b) Failure to ensure that a ferry that has more than one deck has at least one elevator that meets the requirements set out in clause 5.6.1 of CSA B651-18. Marine Carrier D (Very Serious)
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180 Failure to have signage on each elevator on a ferry that warns passengers that the elevator may not be operational when the ferry’s roll exceeds the safe operating criteria established by the manufacturer of the elevator. Marine Carrier C (Serious)
181 Failure to ensure that the alarm system consists of both a visual alarm and an audible alarm, when a ferry is equipped with an alarm system, and that the visual alarm meets the requirements set out in clause 5.7.1 of CSA B651-18. Marine Carrier D (Very Serious)
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182(1) Failure to ensure that a ferry and any related facilities, including any amenities and equipment used in them, that are subject to any requirements of this Division are in good working order and properly maintained. Marine Carrier C (Serious)
182(2) Failure to ensure that when any facilities, amenities or equipment that are referred to in subsection (1) are not in good working order, they are repaired as soon as possible and, until they are repaired, measures are taken that will result in a substantially equivalent or greater level of accessibility for persons with disabilities. Marine Carrier C (Serious)
185(3) Failure to ensure that when a carrier makes a modification to any amenity or equipment that is used in a pre-existing bus — other than a modification to a mechanical, electrical or plumbing system or a modification carried out for an aesthetic purpose or for maintenance or repair — that the modified amenity or equipment meets the requirements of this Division, except in the following circumstances:

(a) the dimensions of the bus or of the amenity or equipment are unalterable;

(b) the structural integrity or safe operation of the bus or of the amenity or equipment would be materially affected; or

(c) the principal purpose of the amenity or equipment would be fundamentally altered.

Bus Carrier This provision must be combined with the provision(s) that outline(s) the specific requirement(s).
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187 Failure by a carrier to ensure that any bus that it owns, operates or leases and any related facilities, including any amenities and equipment used in them, meets the requirements set out in this Division. Bus Carrier This provision must be combined with the provision(s) that outline(s) the specific requirement(s).
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192 Failure to ensure that any stairs that are used to board or disembark from a bus, and any interior stairs on a bus

(a) meet the requirements set out in clauses 5.4.1 and 5.4.2 of CSA B651-18;

(b) have handrails that

(i) are located on both sides of the stairs,

(ii) are located at a uniform height of 860 mm to 920 mm, measured vertically from the leading edge of the tread, and

(iii) meet the requirements set out in clause 5.3.1 of CSA B651-18;

(c) have tactile attention indicator surfaces that

(i) meet the requirements set out in clauses 4.3.5.2(a) and (b), 4.3.5.3.1 and 4.3.5.3.4 of CSA B651-18,

(ii) are located at the top of the stairs, and

(iii) commence one tread length before the top of the stairs, extend the full width of the stairs and measure from 600 mm to 650 mm in length; and

(d) are equipped with lighting that accentuates the steps and handrails.

Bus Carrier C (Serious)
193(a) Failure to equip passenger seats on a bus with movable armrests on all aisle and middle passenger seats; Bus Carrier C (Serious)
193(b) Failure to equip passenger seats on a bus with handholds on the back of all aisle passenger seats; and Bus Carrier B (Minor)
193(c) Failure to equip passenger seats on a bus with if there are call buttons, call buttons that are (i) tactilely discernible and colour-contrasted with their background, and (ii) operable using minimal force. Bus Carrier B (Minor)
194 Failure to equip a bus with tactile row markers, in raised characters and Braille, that are installed, either permanently or temporarily, on the sides of passenger seats and above the armrests or adjacent to the mechanisms for opening overhead bins. Bus Carrier B (Minor)
195 Failure to ensure that the first row of passenger seats on each side of a bus are designated as priority seats for persons with disabilities and that there is signage that indicates that a person, other than a person with a disability, must vacate a priority seat if the seat is needed by a person with a disability. Bus Carrier B (Minor)
196 Failure to ensure that a mobility aid space on a bus has a clear floor area of at least 1,220 mm by 760 mm. Bus Carrier C (Serious)
197 Failure to ensure that a bus has at least two mobility aid spaces. Bus Carrier C (Serious)
198 Failure to ensure that a bus has a baggage compartment that allows for the storage of at least two mobility aids, each of which weighing no more than 227 kg and having a width of no more than 1,092 mm, a height of not more than 736 mm (with the seat and steering column collapsed) and a length of not more than 2,260.6 mm. Bus Carrier C (Serious)
199 Failure to ensure that a bus that has any passenger safety features cards available on board has

(a) at least two passenger safety features cards that are in large print and at least two passenger safety features cards that are in Braille; or

(b) at least one electronic device that provides passenger safety information in an audio and visual format and permits a person with a disability to adjust the volume of the audio output and the size of the font.

Bus Carrier C (Serious)
200 Failure to ensure that when a bus is equipped with a window emergency exit, the window emergency exit is identified by a contrasting colour strip around the perimeter and by tactile and Braille signage. Bus Carrier C (Serious)
201 Failure to ensure that a washroom on a bus, other than a wheelchair-accessible washroom, has

(a) doors that are equipped with handles, pulls, latches, locks and other devices that are operable using minimal force, with one hand in a closed-fist position, or by another method of operation that does not require tight grasping, pinching or twisting of the wrist ;

(b) toilets that

(i) are equipped with an automated flush control or a flush control that is operable using minimal force, with one hand in a closed-fist position, or by another method of operation that does not require tight grasping, pinching or twisting of the wrist, and

(ii) have a back support if the toilet has no seat lid;

(i) handles or other controls that are tactilely discernible, unless the water temperature is fixed to eliminate the risk of scalding,

(ii) in the case of non-automated faucets, handles or other controls that are operable using minimal force, with one hand in a closed-fist position, or by another method of operation that does not require tight grasping, pinching or twisting of the wrist, and

(iii) in the case of automated faucets, a water activation motion sensor that turns the water on automatically when a hand is below the faucet;

(d) grab bars that

(i) are located on a wall beside the toilet,

(ii) are rounded, slip-resistant and free of any sharp or abrasive elements,

(iii) have an exterior diameter and a clearance from the wall surface to which they are attached that permit them to be easily grasped, and

(iv) are capable of supporting a minimum weight of 113.4 kg;

(e) toilet paper dispensers that are located so as to not interfere with the use of the grab bars;

(f) soap dispensers that are operable using minimal force, with one hand in a closed-fist position, or by another method of operation that does not require tight grasping, pinching or twisting of the wrist; and

(g) at least one call button or other device for signalling an emergency that

(i) is colour-contrasted with its background and identified by tactile and Braille signage, and

(ii) is operable using minimal force.

Bus Carrier C (Serious)
202 Failure to ensure that a wheelchair-accessible washroom on a bus meets the requirements set out in section 201 and

(a) has a door or other opening to the washroom that has sufficient space in front of it and that is wide enough to allow the entry of a person using a wheelchair;

(b) has sufficient space to allow a person, with assistance, to transfer to and from a wheelchair and the toilet;

(c) has sufficient privacy, including with the use of retractable curtains or walls, to allow a support person or service dog to remain in the washroom with a person using a wheelchair; and

(d) is equipped with faucets that are positioned to be easily usable by a person using a wheelchair.
Bus Carrier D (Very Serious)
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203 Failure to ensure that every washroom on a bus is a wheelchair-accessible washroom, unless the washroom does not have

(a) a door or other opening to the washroom that has sufficient space in front of it and that is wide enough to allow the entry of a person using a wheelchair; and

(b) sufficient space to allow a person, with assistance, to transfer to and from a wheelchair and the toilet.

Bus Carrier C (Serious)
204 Failure to equip an on-board entertainment system on a bus to permit a person with a disability to

(a) access entertainment content that offers closed captioning and audio description and that is the same entertainment content that is offered to the other passengers or, if that is not possible, that is comparable entertainment content; and

(b) start, stop and pause the entertainment content, turn on and off the closed captioning and audio description functions, change the language of choice, control the volume and select channels

(i) through an interface that meets the requirements for an interface that are set out in the Web Content Accessibility Guidelines, or

(ii) if the interface has not been designed to be used with the on-board entertainment system, through a tactile template overlay affixed to the interface.

Bus Carrier B (Minor)
205(1) Failure to equip a pre-existing bus - one that was purchased or leased by the carrier before the day on which this section comes into force; or purchased or leased by the carrier on or after the day on which this section comes into force, if the carrier submitted the call for tenders in respect of that train before that day – that has an on-board entertainment system that does not offer closed captioning and audio description, with personal electronic devices in a number that is sufficient to accommodate the number of persons with disabilities who have made a request for such a device. Bus Carrier B (Minor)
205(2) Failure to pre-load the personal electronic devices with — or provide wireless streaming of — entertainment content that offers closed captioning and audio description and that is the same entertainment content that is offered to the other passengers or, if that is not possible, that is comparable entertainment content. Bus Carrier B (Minor)
206(a) Failure to ensure that grab bars, handholds and stanchions on a bus are sturdy, rounded and free of any sharp or abrasive element; Bus Carrier C (Serious)
206(b) Failure to ensure that grab bars, handholds and stanchions on a bus have an exterior diameter and a clearance from the surface to which they are attached that permit them to be easily grasped; Bus Carrier C (Serious)
206(c) Failure to ensure that grab bars, handholds and stanchions on a bus are colour-contrasted with their background; Bus Carrier B (Minor)
206(d) Failure to ensure that grab bars, handholds and stanchions on a bus have a slip-resistant surface; Bus Carrier B (Minor)
206(e) Failure to ensure that grab bars, handholds and stanchions on a bus are located (i) where passengers are required to pay fares or show proof of payment, (ii) close to mobility aid spaces, (iii) in priority seating areas, and (iv) on each side of a door; Bus Carrier C (Serious)
206(f) Failure to ensure that grab bars, handholds and stanchions on a bus are evenly distributed throughout the bus to assist persons with disabilities to safely board and disembark and to sit and stand; Bus Carrier B (Minor)
206(g) Failure to ensure that grab bars, handholds and stanchions on a bus are located so as to not interfere with the turning and manoeuvring space that may be required by a person using a mobility aid to access a mobility aid space; and Bus Carrier C (Serious)
206(h) Failure to ensure that grab bars, handholds and stanchions on a bus if they are located at a door, are within the reach of a person standing at ground level and installed in a manner that ensures that they are inside the bus when the doors are closed. Bus Carrier B (Minor)
207 Failure to ensure thatthe floors of a bus meet the requirements set out in clauses 4.3.1 to 4.3.3 of CSA B651-18. Bus Carrier B (Minor)
208(a) Failure to ensure that tactile attention indicator surfaces on a bus are located at the top of stairs and at any other location where there is an unprotected drop-off edge and a change in elevation greater than 250 mm or where the ratio of the slope to surface is steeper than 1:3; and Bus Carrier C (Serious)
208(b) Failure to ensure that tactile attention indicator surfaces on a bus meet the requirements set out in clauses 4.3.5.2(a) and (b), 4.3.5.3.1 and 4.3.5.3.4 of CSA B651-18. Bus Carrier C (Serious)
209 Failure to ensure that operating controls on a bus

(a) meet the requirements set out in clauses 4.2.1, 4.2.3 to 4.2.6 and 4.2.8 of CSA B651-18; and

(b) if they are intended to be used by a person using a wheelchair, meet the requirements set out in clause 4.2.2 of CSA B651-18.

Bus Carrier B (Minor)
210(1) Failure to ensure that signage on a bus

(a) indicates any services, facilities, amenities or equipment that are offered and of the direction to follow in order to access them;

(b) is positioned to avoid shadow areas and glare and have a glare-free surface;

(c) is colour-contrasted with its background; and

(d) except in the case of electronic signage, meets the requirements set out in clauses 4.5.3 to 4.5.7 of CSA B651-18.

Bus Carrier B (Minor)
210(2) Failure to ensure that electronic signage

(a) has letters, numbers, symbols and pictographs that slowly scroll across the screen and are colour-contrasted with their background but are not in red on a black background; and

(b) meets the requirements set out in clauses 4.5.3 to 4.5.5 of CSA B651-18.

Bus Carrier B (Minor)
211(1) Failure to ensure that a bus and any related facilities, including any amenities and equipment used in them, that are subject to any requirements of this Division are in good working order and properly maintained. Bus Carrier C (Serious)
211(2) Failure to ensure that when any facilities, amenities or equipment that are referred to in subsection (1) are not in good working order, that they are repaired as soon as possible and, until they are repaired, measures are taken that will result in a substantially equivalent or greater level of accessibility for persons with disabilities. Bus Carrier C (Serious)
214 Imposing a charge or fee for any service that the terminal operator is required by this Part to provide to any person. Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator C (Serious)
215(a) Failure by a terminal operator to publish, including on its website, information about the services or facilities available at the terminal for persons with disabilities, including information about the curbside zone, including where the curbside zone is located and how to request assistance to or from the curbside zone; Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator A (Administrative)
215(b) Failure by a terminal operator to publish, including on its website, information about the services or facilities available at the terminal for persons with disabilities, including information about ground transportation from the terminal that is accessible to persons with disabilities, including whether a vehicle that is capable of carrying a non-folding or non-collapsible mobility aid is available; Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator A (Administrative)
215(c) Failure by a terminal operator to publish, including on its website, information about the services or facilities available at the terminal for persons with disabilities, including information about the location of designated areas for service dogs to relieve themselves; Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator A (Administrative)
215(d) Failure by a terminal operator to publish, including on its website, information about the services or facilities available at the terminal for persons with disabilities, including information about transportation between facilities within a terminal that is accessible to persons with disabilities; and Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator A (Administrative)
215(e) Failure by a terminal operator to publish, including on its website, information about the services or facilities available at the terminal for persons with disabilities, including information about wheelchair and electric cart services. Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator A (Administrative)
216(1)(a) Failure by a terminal operator, on the request of a person with a disability, to provide the following services to the person without delay: assisting the person with their baggage or assisting with a wheelchair, including by providing a wheelchair if needed by the person; Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator C (Serious)
216(1)(b) Failure by a terminal operator, on the request of a person with a disability, to provide the following services to the person without delay: assisting the person to proceed between the general public area and the curbside zone; and Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator C (Serious)
216(1)(c) Failure by a terminal operator, on the request of a person with a disability, to provide the following services to the person without delay: assisting the person to proceed between the curbside zone and the check-in area or, if there is no check-in area, between the curbside zone and a representative of a carrier. Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator C (Serious)
217(1) Failure by the terminal operator to ensure that when it enters into an agreement or arrangement with any service provider for the provision of ground transportation from the terminal, including by taxi, limousine, bus or rental vehicle, the service provider provides transportation that is accessible to persons who are travelling with a mobility aid or any other assistive device or with a service dog, including transportation with vehicles that are capable of carrying non-folding or non-collapsible mobility aids. Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator C (Serious)
217(2) Failure by the terminal operator to ensure that when it enters into an agreement or arrangement with any service provider for the provision of rental vehicles from the terminal, that the service provider provides rental vehicles that are equipped with hand-control systems. Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator C (Serious)
220(2) Failure to ensure that when a terminal operator makes a modification to any amenity or equipment that is used in a pre-existing terminal — other than a modification to a mechanical, electrical or plumbing system or a modification carried out for an aesthetic purpose or for maintenance or repair — that the modified amenity or equipment meets the requirements of sections 222, 226, 228 and 230, except in the following circumstances:

(a) the dimensions of the terminal or of the amenity or equipment are unalterable;

(b) the structural integrity or safe operation of the terminal or of the amenity or equipment would be materially affected; or

(c) the principal purpose of the amenity or equipment would be fundamentally altered; or

(d) the Heritage Railway Stations Protection Act or any other Act of Parliament related to heritage protection would be contravened.

Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / Port Operator This provision must be combined with the provision(s) that outline(s) the specific requirement(s).
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221 Failure by a terminal operator to ensure that any terminal that it owns, operates or leases and any related facilities, including any amenities or equipment used in them, meets the requirements set out in this Division. Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / Port Operator This provision must be combined with the provision(s) that outline(s) the specific requirement(s).
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222 Failure to ensure that a terminal meets the requirements set out in CSA B651-18, excluding clauses 5.6.2, 6.5.6, 6.6.2.2, 6.6.2.7.1, 6.7.3, 7 and 8.5 and all Annexes, commentary and figures. Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / Port Operator C (Serious)
226(a) Failure to ensure that a terminal has (a) seats that are located along paths of travel at regular intervals of approximately 30 m; and seats that are located along paths of travel at regular intervals of approximately 30 m; and Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / Port Operator B (Minor)
226(b) Failure to ensure that a terminal has (a) seats that are located along paths of travel at regular intervals of approximately 30 m; and in every boarding area, designated priority seats for persons with disabilities that (i) are located so as to be close to members of personnel who are stationed at the boarding gate, (ii) are located so as to permit them to view screens or other boards that display information relating to departures or gate or track assignments, and (iii) are marked with signage that specifies that persons with disabilities have priority access. Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / Port Operator B (Minor)
227(1)(a) Failure to ensure that a designated area for service dogs to relieve themselves is identified by tactile and Braille signage; and Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / Port Operator B (Minor)
227(1)(b) Failure to ensure that a designated area for service dogs to relieve themselves is cleaned and maintained on a regular basis. Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / Port Operator B (Minor)
227(2) Failure to ensure that the terminal has signage that indicates the direction to follow in order to access a designated relief area for service dogs. Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / Port Operator B (Minor)
227(3) Failure to ensure that a terminal has a designated area for service dogs to relieve themselves that is located outside of the terminal and that a person with a disability may reach from the terminal by means of a path of travel that is accessible to persons with disabilities. Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / Port Operator C (Serious)
228 Failure to apply Sections 90 to 93, 96, 102, 109, 127 to 130, 190, 195, 197 and 206, with any modifications that the circumstances require, in respect of any light-rail train and any shuttle bus that operates between any facilities of a terminal. Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / Port Operator C (Serious)
229 Failure to make any object detectible by a person using a cane when there is an object that is obstructing a path of travel inside or outside of a terminal because of repairs or maintenance. Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / Port Operator C (Serious)
230 Failure to ensure that there is an alternative path of travel that is accessible to persons with disabilities and that allows them to access the desired service or reach the desired destination when a path of travel inside or outside of a terminal is not accessible to a person with a disability, including because there are stairs or escalators. Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / Port Operator C (Serious)
231(1) Failure to ensure that a terminal or any related facility that is subject to any requirement under this Division — including a shuttle bus or a light-rail train that operates between any facilities of a terminal — is in good working order and properly maintained. Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / Port Operator C (Serious)
231(2) Failure to ensure that measures are taken that will result in a substantially equivalent or greater level of accessibility for persons with disabilities when any facilities that are referred to in subsection (1), including any amenities or equipment used in those facilities, are not in good working order. Airport Operator / Rail Terminal Operator / Ferry Terminal Operator / Bus Terminal Operator / Port Operator C (Serious)
232(a) Failure by CATSA to ensure that during the security screening process, on the request of a person with a disability, the following services are provided without delay: expediting the security screening process by directing the person, and any support person travelling with them, to the front of a line or to any other line that is intended to expedite the security screening process; CATSA B (Minor)
232(b) Failure by CATSA to ensure that during the security screening process, on the request of a person with a disability, the following services are provided without delay: permitting a representative of an air carrier or an individual with a security pass issued by an air carrier or the airport to accompany the person through the security screening checkpoint; CATSA C (Serious)
232(c) Failure by CATSA to ensure that during the security screening process, on the request of a person with a disability, the following services are provided without delay: assisting the person with proceeding through the steps of the security screening process, including by providing verbal or visual cues or additional instructions; and CATSA C (Serious)
232(d) Failure by CATSA to ensure that during the security screening process, on the request of a person with a disability, the following services are provided without delay: assisting the person with the placement of carry-on baggage and personal items on a screening belt and with their retrieval. CATSA C (Serious)
233(1) Failure by CATSA , when screening a person with a disability who uses an assistive device or who is travelling with a support person or a service dog, to make a reasonable effort to carry out the screening simultaneously with the screening of the person’s assistive device, support person or service dog, as the case may be. CATSA C (Serious)
233(2) Failure by CATSA, when it removes an assistive device from a person with a disability for a separate screening, to immediately return the assistive device to the person after it has been screened. CATSA C (Serious)
233(3) Failure by CATSA, when it removes an assistive device that is a mobility aid from a person with a disability for a separate screening, to offer a chair to the person while the mobility aid is being screened. CATSA C (Serious)
234(a) Failure by the CBSA to provide the following services without delay during the border clearance process, on the request of a person with a disability: expediting the border clearance process by directing the person, and any support person travelling with them, to the front of the line or to any other line that is intended to expedite the border clearance process; CBSA B (Minor)
234(b) Failure by the CBSA to provide the following services without delay during the border clearance process, on the request of a person with a disability: assisting the person with proceeding through the steps of the border clearance process, including by providing verbal or visual cues or additional instructions; CBSA C (Serious)
234(c) Failure by the CBSA to provide the following services without delay during the border clearance process, on the request of a person with a disability: assisting the person to complete a declaration card or by collecting a verbal declaration; and CBSA C (Serious)
234(d) Failure by the CBSA to provide the following services without delay during the border clearance process, on the request of a person with a disability: assisting the person with the placement of personal items on a counter for inspection and with their retrieval, if the person must undergo more extensive clearance. CBSA C (Serious)
235(1)(a) Failure by CATSA and the CBSA to ensure that the signage in any areas of a terminal that are used for the purposes of security screening or border clearance of passengers that is under their respective control is located at strategic points throughout those areas, such as close to washrooms and exits; CATSA / CBSA B (Minor)
235(1)(b) Failure by CATSA and the CBSA to ensure that the signage in any areas of a terminal that are used for the purposes of security screening or border clearance of passengers that is under their respective control is positioned to avoid shadow areas and glare and have a glare-free surface; CATSA / CBSA B (Minor)
235(1)(c) Failure by CATSA and the CBSA to ensure that the signage in any areas of a terminal that are used for the purposes of security screening or border clearance of passengers that is under their respective control is colour-contrasted with its background; and CATSA / CBSA B (Minor)
235(1)(d) Failure by CATSA and the CBSA to ensure that the signage in any areas of a terminal that are used for the purposes of security screening or border clearance of passengers that is under their respective control except in the case of electronic signage, meets the requirements set out in clauses 4.5.3 to 4.5.7 of CSA B651-18. CATSA / CBSA B (Minor)
235(2)(a) Failure by CATSA and the CBSA to ensure that electronic signage has letters, numbers, symbols and pictographs that slowly scroll across the screen and are colour-contrasted with their background but are not in red on a black background; and CATSA / CBSA B (Minor)
235(2)(b) Failure by CATSA and the CBSA to ensure that electronic signage meets the requirements set out in clauses 4.5.3 to 4.5.5 of CSA B651-18. CATSA / CBSA B (Minor)
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