Types of jobs at the Agency

Transportation matters to us

The Agency offers you the opportunity to take on new challenges – and use your knowledge and expertise.   

Learn more about some of the positions at the Agency:

  • Complaints Officer

    What does a Complaints Officer do?

    • Investigates and prepares responses to enquiries and complaints arising from users, shippers and carriers concerning transportation services, rates, fees and charges, terms and conditions of carriage and accessibility in the federally-regulated transportation system (air, rail and marine modes).
    • Researches tariffs and services conditions and makes recommendations.
    • Provides analyses, advice and recommendations for the resolution of disputes.

    Job details

    PM – Program Administration
    Education required:
    A secondary school diploma or an acceptable combination of education, training and/or experience.
    Relevant experience:
    • Experience as a travel agent selling air transportation.
    • Experience in working for an airline or regulatory body in the field of tariffs or customer complaint resolution.
    • Experience in interpreting and applying legislation, directives and/or policies.
  • Senior Investigator

    "I am the Manager of the Enforcement Division.

    Recently I participated in the inspection of various carriers – everybody from flight schools to VIP air services. During the inspections, we were able to address the air carriers’ questions and concerns and assist them in becoming compliant."

    Simona Sasova

    What does a
    Senior Investigator do?

    • Plans, coordinates, conducts and leads audits, inspections and investigations of carriers and facility operators to ensure compliance with the Canada Transportation Act.
    • Provides advice and guidance to carriers and facility operators.
    • Prepares and delivers training courses, presentations and briefings.
    • Acts as an expert witness during criminal prosecutions.

    Job details

    PM – Program Administration
    Education required:
    Post-secondary education or an acceptable combination of education, training and experience.
    Relevant experience:
    • Experience in interpreting and applying Acts and Regulations.
    • Experience in dealing with senior officials of regulatory bodies and other government departments.
    • Experience in preparing reports and correspondence for senior management.
    • Experience in law enforcement.
  • Policy Analyst

    "My role specifically is to conduct research, monitor trends and practices in Canada as well as worldwide."

    Steven Winters
    Accessible Transportation

    What does a Policy Analyst do?

    • Conducts studies and researches market developments and transportation industry trends and practices to determine if a need exists to introduce or amend regulations and codes of practice.
    • Produces analytical reports and policy papers on accessibility.
    • Develops Agency reports and summaries, including findings and recommendations for information, decision-making and/or action purposes.

    Job details

    EC – Economist and Social Sciences Service
    Education required
    Bachelor’s degree from a recognized university with acceptable specialization in economics, sociology or statistics.
    Relevant experience
    • Experience in conducting research, studies, inquiries, investigations and/or surveys requiring the analysis of socioeconomic, economic, statistical or financial data and information.
    • Experience in the interpretation, analysis, application or monitoring of complex regulatory or non-regulatory standards or policy issues.
    • Experience in summarizing and writing analytical reports which include detailed analysis of complex issues.
    • Experience in providing advice, briefings, or developing options and making recommendations to senior management.
    • Experience in monitoring standards, policies or procedures.
  • Economist

    What does an Economist do?

    • Conducts economic, financial and statistical analysis concerning rail infrastructure costs.
    • Undertakes and participates in the conduct and creation of programs, research, data systems and models related to the dynamics of freight transportation.
    • Prepares and presents reports, focus papers, and technical analysis and results, in support of consultations with industry stakeholders.
    • Undertakes and participates in the monitoring and analysis of transportation issues.

    Job details

    Group:EC – Economist and Social Sciences ServiceClassification:EC-05 Education required:Masters degree from a recognized university with specialization in economics.Relevant experience:
    • Experience in performing complex economic analyses and in conducting analytical studies of economics-related issues.
    • Experience in producing and disseminating written material such as background and discussion papers, briefing papers, position papers, reports, and summaries.
    • Experience in applying relevant economic theory, methods and techniques.
    • Experience in making presentations of analyses including recommendations and supporting evidence.
    • Experience in supervising or mentoring junior staff.
  • Senior Analyst

    What does a Senior Analyst do?

    • Provides advice to the Agency on domestic and international rail, air and marine transportation issues, disputes, policy or regulatory issues and problems.
    • Researches, assesses and evaluates economic, environmental, legislative and public interest factors of applications or disputes by air, rail or marine transportation carriers.
    • Conducts investigations, research and market analysis related to the industry charges and/or rate structures, tariffs, fares or fare structures, agreements and arrangements.
    • Coordinates and provides technical advice at Agency hearings; acts as an expert witness at public hearings or in court.
    • Drafts decisions, orders, regulations and amendments concerning industry rates, tariffs and services.

    Job details

    CO – Commerce
    Education required:
    Bachelor’s degree from a recognized university or an acceptable combination of education, training and/or experience.
    Relevant backgrounds:
    • Experience in the conduct of complex analysis and complex research activities.
    • Experience in writing complex reports or studies involving analyses and research.
    • Experience related to business practices, facilities and services of the transportation industry or related industries.
    • Experience in providing advice, briefings and/or recommendations to senior management.
  • Senior Infrastructure Engineer

    What does a Senior Infrastructure Engineer do?

    • Conducts engineering analysis and assessment related to major rail infrastructure projects having social, economic and environmental impact on provinces, its clients and the public.
    • Assesses and evaluates the construction, reconstruction, alteration, repair and maintenance of existing and proposed railway infrastructures.
    • Evaluates the reasonableness and validity of the engineering designs and the cost estimates.
    • Reviews and investigates complaints and disputes filed with the Agency arising from disagreement between railway companies and municipalities or landowners.
    • Conducts on-site inspections for various rail infrastructure projects.

    Job details

    EN – Engineer
    Education required:
    Bachelor’s degree in engineering from a recognized university with specialization in noise and vibration or another related field of engineering and member of a Professional Engineering Association in Canada.
    Relevant experience:
    • Experience in assessing projects and investigating formal and informal complaints as they relate to noise and vibration caused by railway construction and operation.
    • Experience in the development of mitigative measures and remedial actions related to noise and vibration.
    • Experience in coordinating and conducting follow-up (monitoring and surveillance) of railway construction and operation activities to ensure compliance with guidelines and statutory requirements.
    • Extensive experience in liaison and communication with senior officials and with the public.
  • Licensing and Charters Officer

    "On occasion, we issue a permit to a carrier who is providing a transportation service to a sick person to and from another country for treatment. 

    When the permit gets issued at the end of the day, I know I’ve made a difference."

    Angela Medina
    Air Licensing and Charters

    What does a Licensing and Charters Officer do?

    • Processes and issues charter permits and licences to Canadian and foreign air carriers.
    • Monitors licensing requirements, namely the responsibility for carriers to maintain liability insurance.
    • Collects, compiles, inputs and maintains data related to charter permits and licence issuance.
    • Conducts preliminary research into complaints from carriers, tour operators and the general public on licensing and charter issues.

    Job details

    PM – Program Administration
    Education required:
    A secondary school diploma or an acceptable combination of education, training and/or experience.
    Relevant experience:
    • Experience in providing information, guidance and dealing with external clients of a regulated industry.
    • Experience in analyzing, reviewing and processing client applications or submissions to ensure compliance with legislation, regulations or policies.
    • Experience using word processing software and information tracking or information management systems.

There are also positions in various professional fields such as Human Resources, Communications, Records, Finance, and Administrative Services. 

Rates of pay for positions at the Agency can be found by looking up the occupational group and classification number on the Treasury Board of Canada Secretariat Web site. 

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