Accessible transportation complaints help line

The disability community and persons with disabilities have tools available to help them exercise their right to an accessible transportation network. In support of the implementation of the new Accessible Transportation for Persons with Disabilities Regulations, the Canadian Transportation Agency (CTA) has a confidential toll-free accessible transportation complaints help line to provide information, and guidance about dispute resolution services relating to accessible transportation.

Callers to the help line can have access to a staff member if they have questions relating to accessible transportation, or if they wish to file a transportation-related accessibility complaint. This is a confidential service. Staff are available Monday to Friday, 8 a.m. to 5 p.m., Eastern Time.

Accessible transportation complaints help line

Filing a complaint online

For those wishing to file a complaint, the CTA has also developed a new simplified complaint form to streamline the process of transportation-related accessibility complaints. Persons with disabilities who encounter an accessibility issue while they travel can file a complaint.