Accessible transportation complaints help line

Callers to the help line can have access to a staff member if they have questions relating to accessible transportation, or if they need help filing an accessibility complaint. This is a confidential service. Staff are available Monday to Friday, 8 a.m. to 5 p.m., Eastern Time.

Accessible transportation complaints help line

Filing a complaint online

For those wishing to file a complaint, the CTA has also developed a new simplified complaint form to streamline the process of transportation-related accessibility complaints. Persons with disabilities who encounter an accessibility issue while they travel can file a complaint.