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Appendix C: Terminal Code – Compliance by Ferry Terminals with Public Information Requirements

Overall Compliance Ranking of Ferry Terminals

The PDF of Appendix C shows the Overall Compliance Ranking of various Canadian terminals. Page 1 of the PDF is divided into 2 tables: the first reflecting the Overall Compliance Ranking from December 2009, and the second reflecting the Overall Compliance Ranking from September 2010.

This monitoring exercise focused on the following 3 terminals from Marine Atlantic: Argentia (Newfoundland), North Sydney (Nova Scotia) and Port aux Basques (Newfoundland); and the following 4 terminals from Northumberland and Bay Ferries: Caribou (Nova Scotia), Digby (Nova Scotia), Saint John (New Brunswick) and Wood Islands (Prince Edward Island).

The first table is divided into 2 categories, each demonstrating a percentage of compliance: "29%" and "86%". The "29%" category, which represents 57% of all 7 terminals, contains Northumberland and Bay Ferries' terminals: the Caribou (Nova Scotia), Digby (Nova Scotia), Saint John (New Brunswick) and Wood Islands (Prince Edward Island) terminal. The "86%" category, which represents 43% of all 7 terminals, contains all of Marine Atlantic's terminals: Argentia (Newfoundland), North Sydney (Nova Scotia) and Port aux Basques (Newfoundland) terminal.

The second table is divided into 1 category: "100%". As of September 2010, all of the following 3 terminals from Marine Atlantic: Argentia (Newfoundland), North Sydney (Nova Scotia) and Port aux Basques (Newfoundland); and the following 4 terminals from Northumberland and Bay Ferries: Caribou (Nova Scotia), Digby (Nova Scotia), Saint John (New Brunswick) and Wood Islands (Prince Edward Island) are compliant.

Explanatory notes to results reflected in Appendix C

  1. For Web site Compliance calculations, a "YES" is coded as "1" and a "NO" is coded as a "0". Availability of basic non-accessible Ground Transportation services is not coded at all, as they are not relevant to the provision of accessible services. What is relevant is that, if a ground transportation service is generally available, then that service should also be made available on an "accessible" basis.
  2. Compliance with subsection 2.7.3 is a mathematical average of the variables in that section, excluding Non-Accessible Ground Transportation (as per note 2).
  3. Compliance with subsection 3.3.2 is either 100% or 0%, depending on whether a process of making complaints is provided on the airport's Web site.
  4. Compliance with subsections 3.5.1 and 3.5.2 is a mathematical average of the 7 or 8 variables in that section.
  5. Overall Compliance is a mathematical average of the 13 or 14 variables in all sections. Since there are more variables in subsections 3.5.1 and 3.5.2, it is weighted more heavily towards those sections.

Overall Compliance Ranking – Listed by Terminal

The PDF of Appendix C shows a table outlining the results behind the Overall Compliance Ranking of ferry terminals. They were all measured in December 2009 and September 2010against different provisions of the Terminal Code and were categorized into a table that is divided into the following 4 categories: "Section 2.7.3", "Section 3.3.2", "Sections 3.5.1 and 3.5.2" and "Other", in order to determine the level of compliance of each terminal.

Section 2.7.3 of the Terminal Code is divided into 4 categories as it takes into account the Ground Transportation (Taxi, Car Rental and Shuttle Services), the Accessible Ground Transportation (Taxi, Car Rental and Ground Transportation Shuttle Services), the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. Section 3.3.2 of the Terminal Code takes into account the Process for Voicing Concerns and Making Complaints. Sections 3.5.1 and 3.5.2 of the Terminal Code take into account the Terminal Accessibility Features (Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service, Designated Relieving Areas, Accessible Inter-Terminal and Escort Passes). The Other category takes into account the Separate Accessibility Web page. Finally, the Web site Compliance grades (in %) each provision mentioned above in order to determine their Overall Compliance.

This monitoring exercise included the following 7 terminals: Argentia (NL), North Sydney (NS), Port aux Basques (NL) from Marine Atlantic and Caribou (NS), Digby (NS), Saint John (NB) and Wood Islands (PEI) from Northumberland and Bay Ferries.

Argentia (NL) terminal – Marine Atlantic

In December 2009, for section 2.7.3, the Argentia terminal received a NO for Taxis and Car Rental and Shuttle Services. It received a N/A for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Argentia terminal received a N/A for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Argentia terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Argentia terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info and Wheelchair/Electric Cart Service; a NO for Designated Relieving Areas; a N/A for Accessible Inter-Terminal and Escort Passes. In the Other category, the Argentia terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Argentia terminal received a N/A for section 2.7.3, 100% for section 3.3.2 and 83% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Argentia terminal was 86% in December 2009.

In September 2010, for subsection 2.7.3, the Argentia terminal received a NO for Taxis and Car Rental and Shuttle Services. It received a N/A for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Argentia terminal received a N/A for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For subsection 3.3.2, the Argentia terminal received a YES for the Process for Voicing Concerns and Making Complaints. For subsections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Argentia terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service, Designated Relieving AreasNote 1 and a N/A for Accessible Inter-Terminal and Escort Passes. In the Other category, the Argentia terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Argentia terminal received a N/A for subsection 2.7.3, 100% for subsection 3.3.2 and 100% for subsections 3.5.1 and 3.5.2. The Overall Compliance of the Argentia terminal was 100% in September 2010.

North Sydney terminal (NS) – Marine Atlantic

In December 2009, for section 2.7.3, the North Sydney terminal received a NO for Taxi, Car Rental and Shuttle Services. It received a N/A for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The North Sydney terminal received a N/A for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the North Sydney terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the North Sydney terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info and Wheelchair/Electric Cart Service; a NO for Designated Relieving Areas; a N/A for Accessible Inter-Terminal and Escort Passes. In the Other category, the North Sydney terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the North Sydney terminal received a N/A for section 2.7.3, 100% for section 3.3.2 and 83% for sections 3.5.1 and 3.5.2. The Overall Compliance of the North Sydney terminal was 86% in December 2009.

In September 2010, for subsection 2.7.3, the North Sydney terminal received a NO for Taxi, Car Rental and Shuttle Services. It received a N/A for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The North Sydney terminal received a N/A for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For subsection 3.3.2, the North Sydney terminal received a YES for the Process for Voicing Concerns and Making Complaints. For subsections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the North Sydney terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service, Designated Relieving Areas and a N/A for Accessible Inter-Terminal and Escort Passes. In the Other category, the North Sydney terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the North Sydney terminal received a N/A for subsection 2.7.3, 100% for subsection 3.3.2 and 100% for subsections 3.5.1 and 3.5.2. The Overall Compliance of the North Sydney terminal was 100% in September 2010.

Port aux Basques terminal (NL) – Marine Atlantic

In December 2009, for section 2.7.3, the Port aux Basques terminal received a NO for Taxi, Car Rental and Shuttle Services. It received a N/A for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Port aux Basques terminal received a N/A for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Port aux Basques terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Port aux Basques terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info and Wheelchair/Electric Cart Service; a NO for Designated Relieving Areas; a N/A for Accessible Inter-Terminal and Escort Passes. In the Other category, the Port aux Basques terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Port aux Basques terminal received a N/A for section 2.7.3, 100% for section 3.3.2 and 83% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Port aux Basques terminal was 86% in December 2009.

In September 2010, for subsection 2.7.3, the Port aux Basques terminal received a NO for Taxi, Car Rental and Shuttle Services. It received a N/A for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Port aux Basques terminal received a N/A for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For subsection 3.3.2, the Port aux Basques terminal received a YES for the Process for Voicing Concerns and Making Complaints. For subsections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Port aux Basques terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service, Designated Relieving AreasNote 2 and a N/A for Accessible Inter-Terminal and Escort Passes. In the Other category, the Port aux Basques terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Port aux Basques terminal received a N/A for subsection 2.7.3, 100% for subsection 3.3.2 and 100% for subsections 3.5.1 and 3.5.2. The Overall Compliance of the Port aux Basques terminal was 100% in September 2010.

Caribou terminal (NL) – Northumberland and Bay Ferries

In December 2009, for section 2.7.3, the Caribou terminal received a NO for Taxi, Car Rental and Shuttle Services. It received a N/A for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Caribou terminal received a N/A for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Caribou terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Caribou terminal received a NO for Hours of Operation, Designated Parking Areas and Designated Drop-off/Pick-up Areas; a YES for Passenger Assistance Info; a NO for Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal and Escort Passes. In the Other category, the Caribou terminal received a NO for Separate Accessibility Web page. In terms of its Web site Compliance, the Caribou terminal received a N/A for section 2.7.3, 100% for section 3.3.2 and 17% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Caribou terminal was 29% in December 2009.

In September 2010, for subsection 2.7.3, the Caribou terminal received a NO for Taxi, Car Rental and Shuttle Services. It received a N/A for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Caribou terminal received a N/A for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For subsection 3.3.2, the Caribou terminal received a YES for the Process for Voicing Concerns and Making Complaints. For subsections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Caribou terminal received a YES for Hours of Operation• (NOTE: Denotes that passengers may contact the airport terminal by telephone, TTY or an alternative communications system to obtain information not found on Web), Designated Parking AreasNote 3, Designated Drop-off/Pick-up AreasNote 4, Passenger Assistance Info, Wheelchair/Electric Cart ServiceNote 5, Designated Relieving AreasNote 6 and a N/A for Accessible Inter-Terminal and Escort Passes. In the Other category, the Caribou terminal received a NO for Separate Accessibility Web page. In terms of its Web site Compliance, the Caribou terminal received a N/A for subsection 2.7.3, 100% for subsection 3.3.2 and 100% for subsections 3.5.1 and 3.5.2. The Overall Compliance of the Caribou terminal was 100% in September 2010.

Digby terminal (NS) – Northumberland and Bay Ferries

In December 2009, for section 2.7.3, the Digby terminal received a NO for Taxi, Car Rental and Shuttle Services. It received a N/A for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Digby terminal received a N/A for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Digby terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Digby terminal received a NO for Hours of Operation, Designated Parking Areas and Designated Drop-off/Pick-up Areas; a YES for Passenger Assistance Info; a NO for Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal and Escort Passes. In the Other category, the Digby terminal received a NO for Separate Accessibility Web page. In terms of its Web site Compliance, the Digby terminal received a N/A for section 2.7.3, 100% for section 3.3.2 and 17% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Digby terminal was 29% in December 2009.

In September 2010, for subsection 2.7.3, the Digby terminal received a NO for Taxi, Car Rental and Shuttle Services. It received a N/A for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Digby terminal received a N/A for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For subsection 3.3.2, the Digby terminal received a YES for the Process for Voicing Concerns and Making Complaints. For subsections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Digby terminal received a YES for Hours of OperationNote 7, Designated Parking AreasNote 8, Designated Drop-off/Pick-up AreasNote 9, Passenger Assistance Info, Wheelchair/Electric Cart ServiceNote 10, Designated Relieving AreasNote 11 and a N/A for Accessible Inter-Terminal and Escort Passes. In the Other category, the Digby terminal received a NO for Separate Accessibility Web page. In terms of its Web site Compliance, the Digby terminal received a N/A for subsection 2.7.3, 100% for subsection 3.3.2 and 100% for subsections 3.5.1 and 3.5.2. The Overall Compliance of the Digby terminal was 100% in September 2010.

Saint John terminal (NB) – Northumberland and Bay Ferries

In December 2009, for section 2.7.3, the Saint John terminal received a NO for Taxi, Car Rental and Shuttle Services. It received a N/A for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Saint John terminal received a N/A for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Saint John terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Saint John terminal received a NO for Hours of Operation, Designated Parking Areas and Designated Drop-off/Pick-up Areas; a YES for Passenger Assistance Info; a NO for Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal and Escort Passes. In the Other category, the Saint John terminal received a NO for Separate Accessibility Web page. In terms of its Web site Compliance, the Saint John terminal received a N/A for section 2.7.3, 100% for section 3.3.2 and 17% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Saint John terminal was 29% in December 2009.

In September 2010, for subsection 2.7.3, the Saint John terminal received a NO for Taxi, Car Rental and Shuttle Services. It received a N/A for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Saint John terminal received a N/A for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For subsection 3.3.2, the Saint John terminal received a YES for the Process for Voicing Concerns and Making Complaints. For subsections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Saint John terminal received a YES for Hours of OperationNote 12, Designated Parking AreasNote 13, Designated Drop-off/Pick-up AreasNote 14, Passenger Assistance Info, Wheelchair/Electric Cart ServiceNote 15, Designated Relieving AreasNote 16 and a N/A for Accessible Inter-Terminal and Escort Passes. In the Other category, the Saint John terminal received a NO for Separate Accessibility Web page. In terms of its Web site Compliance, the Saint John terminal received a N/A for subsection 2.7.3, 100% for subsection 3.3.2 and 100% for subsections 3.5.1 and 3.5.2. The Overall Compliance of the Saint John terminal was 100% in September 2010.

Wood Islands terminal (PEI) – Northumberland and Bay Ferries

In December 2009, for section 2.7.3, the Wood Islands terminal received a NO for Taxi, Car Rental and Shuttle Services. It received a N/A for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Wood Islands terminal received a N/A for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Wood Islands terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Wood Islands terminal received a NO for Hours of Operation, Designated Parking Areas and Designated Drop-off/Pick-up Areas; a YES for Passenger Assistance Info; a NO for Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal and Escort Passes. In the Other category, the Wood Islands terminal received a NO for Separate Accessibility Web page. In terms of its Web site Compliance, the Wood Islands terminal received a N/A for section 2.7.3, 100% for section 3.3.2 and 17% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Wood Islands terminal was 29% in December 2009.

In September 2010, for subsection 2.7.3, the Wood Islands terminal received a NO for Taxi, Car Rental and Shuttle Services. It received a N/A for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Wood Islands terminal received a N/A for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For subsection 3.3.2, the Wood Islands terminal received a YES for the Process for Voicing Concerns and Making Complaints. For subsections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Wood Islands terminal received a YES for Hours of OperationNote 17, Designated Parking AreasNote 18, Designated Drop-off/Pick-up AreasNote 19, Passenger Assistance Info, Wheelchair/Electric Cart ServiceNote 20, Designated Relieving AreasNote 21 and a N/A for Accessible Inter-Terminal and Escort Passes. In the Other category, the Wood Islands terminal received a NO for Separate Accessibility Web page. In terms of its Web site Compliance, the Wood Islands terminal received a N/A for subsection 2.7.3, 100% for subsection 3.3.2 and 100% for subsections 3.5.1 and 3.5.2. The Overall Compliance of the Wood Islands terminal was 100% in September 2010. 

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