Bankruptcy/cessation of air operations from the carrier – instructions for air travelers
If your air travel is affected by a carrier's bankruptcy/cessation of activities, we suggest the following:
- Contact your travel agent or transportation providers as soon as possible to make alternative arrangements.
- If you paid by credit card, contact the credit card company to see if you are eligible to be reimbursed or rebooked on another flight.
- If you purchased travel insurance, contact the insurance company to see if you are covered.
- If your travel agent is registered in Ontario, Quebec or British Columbia, you may be eligible for a refund from the provincial government authorities responsible for travel:
Office de la protection
Consumer Protection BC