Canadian Transportation Agency's 2023–24 Departmental results report: At a glance

Key priorities

To deliver on its core mandates, the Canadian Transportation Agency (Agency)’s strategic priorities for 2023-24 were as follows:

• Timely resolution and elimination of the backlog of complaints;
• Implementation of the regulatory framework;
• Process and service innovation and modernization;
• A data-driven and digitally integrated and proficient organization;
• A diverse workforce, and an inclusive and equitable workplace.

Refocusing Government Spending

In Budget 2023, the government committed to reducing spending by $14.1 billion over the next five years, starting in 2023–24, and by $4.1 billion annually after that.

As part of meeting this commitment, the Agency is planning the following spending reductions:

• 2024-25: $561,000
• 2025-26: $831,000
• 2026-27 and after: $1,202,000

The Agency will achieve these reductions by doing the following:

• Amendments to the Canada Transportation Act (as a result of Budget Implementation Act, 2023, No. 1) have led to the establishment of a new dispute resolution office dedicated to addressing air travel complaints. It is projected by the Agency that by the fiscal year 2027-28, the efficiencies realized from the new process will enable a reduction of seven full-time equivalent positions, without compromising the office's capacity to process air travel complaints.
• To reduce expenditures on professional services, the Agency plans to reduce dependence on external information technology (IT) services by recruiting skilled in-house staff. This change will enable the Agency to reduce the cost of retaining external consultants while also streamlining its IT operations through internal restructuring. The Agency also plans to reduce spending on editing and translation services.

Highlights

In 2023-24, total actual spending (including internal services) for Canadian Transportation Agency was $55,275,724 and total full-time equivalent staff (including internal services) was 380. For complete information on Canadian Transportation Agency’s total spending and human resources, read the Spending and human resources section of the full report.

The following provides a summary of the department’s achievements in 2023-24 according to its approved Departmental Results Framework. A Departmental Results Framework consists of a department’s core responsibilities, the results it plans to achieve and the performance indicators that measure progress toward these results.