Case Status

Case status

The status of most cases may be checked online, including:

  • Air travel complaints
  • Accessibility complaints
  • Rail and marine complaints

We review each case using the information provided by you and the service provider.

We continue to receive a high number of new complaints.

The wait time between when you submitted your case and when it is reviewed can be more than 18 months. We assure you that the wait time will not affect the outcome of your case review. 

The case status result is the most up-to-date information available about your case.
Please do not resubmit the same complaint.

Date modified: