Canadian Transportation Agency extends its inquiry into Sunwing flight incidents to include Montreal flights

May 2, 2018 – Gatineau, QC – Canadian Transportation Agency

The Canadian Transportation Agency (CTA) is extending an inquiry initiated last week to include all Sunwing international flights scheduled to fly to or from the Toronto Pearson International Airport or the Montréal Pierre Elliott Trudeau International Airport between April 14 and 18, 2018 for which complaints have been filed with the CTA.

This inquiry's focus is on whether Sunwing treated its passengers in a manner consistent with its terms and conditions of carriage for international flights (tariff) and whether those terms and conditions are reasonable.

An Inquiry Officer has been appointed to gather and summarize evidence from affected passengers, the airline, and any other relevant parties. Individuals or organizations directly involved in, or affected by, the incidents should contact the Inquiry Officer at on or before May 31, 2018, in order that he may take their statements.

Complaints filed with the CTA regarding the flights covered by the inquiry will be addressed through the inquiry. Complaints regarding flights outside the scope of the inquiry will be handled through the CTA’s usual dispute resolution processes.

About the CTA

The Canadian Transportation Agency is an independent, quasi-judicial tribunal and regulator which has, with respect to all matters necessary for the exercise of its jurisdiction, all the powers of a superior court. The CTA has three core mandates: helping to keep the national transportation system running efficiently and smoothly, protecting the fundamental right of persons with disabilities to accessible transportation services, and providing consumer protection for air passengers. To help advance these mandates, the CTA makes and enforces ground rules that establish the rights and responsibilities of transportation service providers and users and level the playing field among competitors, resolves disputes using a range of tools from facilitation and mediation to arbitration and adjudication, and ensures that transportation providers and users are aware of their rights and responsibilities and how the CTA can help them.


Media Relations
Canadian Transportation Agency


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