Inquiry: Sunwing flight incidents

CTA launches inquiry

Letter decision LET-A-30-2018 and LET-A-31-2018

Background

The Canadian Transportation Agency (CTA) is extending an inquiry initiated last week to include all Sunwing international flights scheduled to fly to or from the Toronto Pearson International Airport or the Montréal Pierre Elliott Trudeau International Airport between April 14 and 18, 2018 for which complaints have been filed with the CTA.

Toronto
WG 201, WG 218, WG 219, WG 26, WG 302, WG 31, WG 343, WG 406, WG 410, WG 436, WG 437, WG 514, WG 515, WG 603, WG 620, WG 625, WG 682, WG 684, WG 685, WG 732 WG 781, WG 783, WG 715

Inquiry extended to following flights:

Toronto
WG 208, WG 22, WG 30, WG 411, WG 439, WG 442, WG 513, WG 600, WG 601, WG 626, WG 642, WG 683, WG 706, WG 727, WG 746, WG 784, WG 785, WG 271, WG 752
Montreal
WG 248, WG 306, WG 307, WG 309, WG 379, WG 414, WG 426, WG 427, WG 428, WG 429, WG 431, WG 434, WG 435, WG 470, WG 471, WG 517, WG 518, WG 63, WG 653, WG 688, WG 689, WG 793

This inquiry's focus will be on whether Sunwing treated its passengers in a manner consistent with its terms and conditions of carriage for international flights (tariff) and whether those terms and conditions are reasonable.

Reference materials

Reports, decisions and determinations

2018-05-02
Letter Decision No. LET-A-31-2018
2018-04-25
Letter Decision No. LET-A-30-2018

News

2018-05-02
Canadian Transportation Agency extends its inquiry into Sunwing flight incidents to include Montreal flights
2018-04-25
Canadian Transportation Agency launches inquiry
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