Canadian Transportation Agency launches inquiry

April 25, 2018 – Gatineau, QC – Canadian Transportation Agency

The Canadian Transportation Agency (CTA) is launching an inquiry into delays, cancellations, tarmac delays and lost, delayed and damaged baggage affecting Sunwing flights scheduled to fly to, or from, Toronto Pearson International Airport between April 14 and 18, 2018. This inquiry will allow the CTA to deal efficiently with the high volume of complaints relating to these flights.

This inquiry's focus will be on whether Sunwing treated its passengers in a manner consistent with its terms and conditions of carriage for international flights (tariff) and whether those terms and conditions are reasonable.

An Inquiry Officer has been appointed to gather and summarize evidence from affected passengers, the airline, and any other relevant parties. The inquiry will be conducted as quickly as possible, but the CTA will take the time required to gather all the facts.

Quote

"Canada's weather realities mean that air travel will sometimes be disrupted, but when that happens, passengers have rights. This inquiry will determine, based on the evidence and the law, whether Sunwing respected its obligations towards passengers during the events in question, and if not, what corrective measures should be ordered.”
- Scott Streiner, Chair and CEO of the Canadian Transportation Agency

About the CTA

The Canadian Transportation Agency is an independent, quasi-judicial tribunal and regulator which has, with respect to all matters necessary for the exercise of its jurisdiction, all the powers of a superior court. The CTA has three core mandates: helping to keep the national transportation system running efficiently and smoothly, protecting the fundamental right of persons with disabilities to accessible transportation services, and providing consumer protection for air passengers. To help advance these mandates, the CTA makes and enforces ground rules that establish the rights and responsibilities of transportation service providers and users and level the playing field among competitors, resolves disputes using a range of tools from facilitation and mediation to arbitration and adjudication, and ensures that transportation providers and users are aware of their rights and responsibilities and how the CTA can help them.
www.otc-cta.gc.ca

Contacts

Media Relations
Canadian Transportation Agency
media@otc-cta.gc.ca
819-934-3448
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