The Canadian Transportation Agency issues administrative monetary penalty to Air Canada for violations of the Accessible Transportation for Persons with Disabilities Regulations
November 9, 2023 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) has issued an administrative monetary penalty of $110,000 against Air Canada for various violations of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) related to its obligations around persons with a disability and their service dogs.
These penalties are for an incident that occurred in June 2023.
On June 13, 2023, Air Canada failed to provide a passenger with a disability with an adjacent seat to theirs, which was needed to provide sufficient floor space for their service dog. Subsequently, Air Canada refused to transport the passenger and their service dog on one of its flights. The carrier also failed to provide a written notice, within 10 days of the occurrence, explaining the reasons for the refusal to transport a person with a disability and their service dog.
Air Canada will have 30 days to request a review before the Transportation Appeal Tribunal of Canada.