Dashboard – Number of Complaints per 100 Flights flown by airlines for the period ending December 2022

February 1, 2023 – Gatineau, QC – Canadian Transportation Agency

Today, the Canadian Transportation Agency (CTA) published the quarterly update of the data dashboard for Air travel complaints per 100 flights by airlines for the period ending December 31, 2022. This dashboard provides Canadians with additional information about the air travel sector. The data shows the number of air travel complaints submitted to the CTA per 100 flights operated by Canadian and foreign airlines.

The Air travel complaints data is compiled by the CTA and will be updated on a quarterly basis.

Reference material

News Release – 2022-12-19 - CTA publishes a new dashboard providing the number of complaints it receives per 100 flights flown by airline

About the CTA

The Canadian Transportation Agency is an independent, quasi-judicial tribunal and regulator that has, with respect to all matters necessary for the exercise of its jurisdiction, all the powers of a superior court. The CTA has three core mandates: helping to keep the national transportation system running efficiently and smoothly, protecting the fundamental right of persons with disabilities to accessible transportation services, and providing consumer protection for air passengers. To help advance these mandates, the CTA makes and enforces ground rules that establish the rights and responsibilities of transportation service providers and users and level the playing field among competitors, resolves disputes using a range of tools from facilitation and mediation to arbitration and adjudication, and ensures that transportation providers and users are aware of their rights and responsibilities and how the CTA can help them.


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