Important information for passengers affected by recent Air Canada flight delays and cancellations

As stated in the Air Passenger Protection Regulations, passengers who feel that they have not received compensation or other entitlements that they should have received from Air Canada for recent cancelled flights should make a claim directly with the airline.

If the airline does not respond to their claim within 30 days, or if it provides an unsatisfactory response, travellers should file a complaint with the Canadian Transportation Agency (CTA).

Each complaint filed with the CTA will be decided on the specific facts of the case. However, in light of the principles established by the CTA's decisions in Lareau v Westjet and Anslow v Sunwing, there is a high threshold for airlines to demonstrate that flight disruptions due to the airlines own actions or failure are outside their control or required for safety, and thus avoid paying compensation for inconvenience.