Increase in the maximum amount of compensation the Agency can award for accessibility-related complaints

January 20 2022 – Gatineau, QC – Canadian Transportation Agency

Since January 1st 2022, the maximum compensation for accessibility-related complaints has increased to $20,536.81.

In the context of an accessibility complaint, the Canadian Transportation Agency (CTA) may award compensation for pain and suffering and compensation if an undue barrier or contravention of an accessibility-related regulation is the result of a willful or reckless practice.

The Canada Transportation Act sets the maximum amount for each of these types of compensation at $20,000 and requires the CTA to adjust it for inflation every year.

In a determination issued on December 24, 2021, the CTA calculated the adjusted amount as being $20,536.81 for the year 2022.

For more information on the Agency's regulations, guidance and guidelines for accessible transportation in Canada, visit our web page on Accessible Transportation.

About the Agency

The Canadian Transportation Agency is an independent, quasi-judicial tribunal and regulator that has, with respect to all matters necessary for the exercise of its jurisdiction, all the powers of a superior court. The CTA has three core mandates: helping to keep the national transportation system running efficiently and smoothly, protecting the fundamental right of persons with disabilities to accessible transportation services, and providing consumer protection for air passengers. To help advance these mandates, the CTA makes and enforces ground rules that establish the rights and responsibilities of transportation service providers and users and level the playing field among competitors, resolves disputes using a range of tools from facilitation and mediation to arbitration and adjudication, and ensures that transportation providers and users are aware of their rights and responsibilities and how the CTA can help them.

Contacts

Canadian Transportation Agency
Media Relations
media@otc-cta.gc.ca
Tel.: 819-934-3448
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