Primera ticket holders – Important information about cessation of air operations

The Canadian Transportation Agency (CTA) is providing the following advice to passengers affected by the cessation of Primera Air's operations on October 2, 2018:

  • If you have purchased a ticket but have not yet travelled, or you are still in transit, you should contact your travel agent or other transportation providers as soon as possible to make alternate arrangements.
  • If you have purchased travel insurance, you should contact the insurance company to see if you are covered.
  • If you purchased a ticket and want to be reimbursed or rebooked on another flight, you may be eligible for a refund from your credit card company or certain provincial government authorities responsible for travel.

Passengers whose travel agents are registered in Ontario, Quebec or British Columbia may contact the following provincial authorities for advice on claims for reimbursement:

Travel Industry Council of Ontario (TICO)
Tel.: 1-888-451-8426

Office de la protection du consommateur
Tel.: 1-888-672-2556

British Columbia
Business Practices and Consumer Protection Authority
Tel.: 1-888-564-9963

Residents of other provinces or territories or persons outside Canada should contact their travel agents.

Agency staff have been in touch with Primera through its legal agent in Canada. The carrier indicated that bankruptcy and insolvency proceedings have been initiated in Europe. We continue to investigate in order to confirm the status of the carrier and the impact on its ongoing obligations to passengers.


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