WestJet penalized for violations of the APPR

February 27, 2025 – Gatineau, QC – Canadian Transportation Agency

The Canadian Transportation Agency (CTA) has issued administrative monetary penalties totaling $204,000 against WestJet for violations of the Air Passenger Protection Regulations.

Between June 29 and July 3, 2024, multiple WestJet flights were cancelled.

WestJet failed to provide passengers with alternative travel arrangements in the following ways:

• Confirmed reservations for the next available flights operated by any air carrier travelling on any reasonable route from airports at which passengers were located; or
• Confirmed reservations for the next available flights from other airports within a reasonable distance of airports of passengers’ original tickets and transportation to those airports.

These contraventions relate to subsections 18(1.1) of the APPR.

WestJet has 30 days to request reviews before the Transportation Appeal Tribunal of Canada.