WestJet penalized for violations of the APPR

March 5, 2026 – Gatineau, QC – The Canadian Transportation Agency (CTA) has issued administrative monetary penalties totalling $70,000 against WestJet for violations of the Air Passenger Protection Regulations (APPR).

On or about February 16, 2025, WestJet committed 16 violations of subsection 14(1)(a) of the APPR by failing to provide passengers affected by the delay and subsequent cancellation of flight WS3103, food and drink in reasonable quantities, taking into account the length of the wait, the time of the day and the location of the passengers.

On or about that same date, WestJet also committed 19 violations of subsection 14(2) of the APPR by failing to offer passengers affected by the delay and cancellation of that same flight, hotel or other comparable accommodation that is reasonable in relation to the location of the passengers, as well as transportation to the hotel or other accommodation and back to the airport, free of charge, while passengers were required to wait overnight for their original flight or for a flight reserved as part of alternate travel arrangements.

WestJet has until April 7, 2026, to request reviews before the Transportation Appeal Tribunal of Canada.