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MP3Curbside assistance and ground transportation
Getting information about the terminal
ASL version of Getting information about the terminal
Continue to the next video: Curbside assistance when you arrive at the terminal
Many terminals publish maps of their interiors on their websites so you can chart your own course ahead of time. Canadian terminals are also required to publish on their websites informn atioon the following:
- where the drop-off/pick-up area (curbside zone) is located and how to request assistance to/from it;
- accessible ground transportation from the terminal;
Inside larger terminals, you will probably find a help desk near the entrance where you can get information and help. Some terminals have automated information kiosks, which must be accessible to persons with disabilities in Canada.
Curbside assistance when you arrive at the terminal
ASL version of Curbside assistance when you arrive at the terminal
Continue to the next video: Curbside assistance when you are leaving the terminal
In Canada, terminal operators are required to provide you with curbside assistance. This will help you proceed from the curbside zone to the check-in area or, if there is no check-in area, to a representative of the carrier. Terminal operators are also required to provide you with assistance with your baggage, provide a wheelchair if you need one or help you with your own wheelchair, or provide you with guiding assistance if, for example, you are blind.
There are different ways to obtain curbside assistance (for example, using a telephone or buzzer system located outside the terminal) and you may have to arrive at the terminal at a particular time in advance to receive the service.
You should find out:
- how to request curbside assistance at the terminal;
- how early to arrive at the terminal to receive the assistance; and
- where the terminal's drop-off and pick-up points for curbside assistance are.
It is important for you to tell the terminal operator what kind of curbside assistance you need so you get the right kind of help and avoid, for example, getting a wheelchair when what you really need is guiding assistance.
Note: Sometimes a carrier provides curbside assistance instead of the terminal operator. Your terminal operator will let you know if this is the case. Also, at bus stops, the bus operator must help you when disembarking to move between the bus and an area at the stop where you can wait.
For more information, see the CTA's Curbside Assistance: A Guide.
Curbside assistance when you are leaving the terminal
ASL version of Curbside assistance when you are leaving the terminal
Continue to the next video: Organizing Ground Transportation
When you are ready to leave the terminal, your carrier can help you reach the general public area and, if you want curbside assistance, to a specific place in the general public area where terminal staff can help you to get to the curbside zone. The particular place will depend on the terminal. It could be a service desk, or a place where there is an accessible telephone or buzzer system that you can use to request curbside assistance from the terminal operator.
Organizing ground transportation
ASL version of Organizing ground transportation
If you need ground transportation to/from the terminal, you might want to arrange this in advance.
Getting to the terminal
ASL version of Curbside assistance when you are getting to the terminal
Continue to the next video: Getting to your final destination
You will have to plan how you will get from home to the terminal and from the terminal to your final destination. In larger communities, there is a variety of accessible transportation available, from taxis and buses to rental cars. Smaller communities may have fewer choices. You may need to reserve ahead of time to make sure your ride is available to get you from point A to point B. Canadian terminal operators that have arrangements with ground transportation companies, must ensure that transportation from their terminals is accessible
Getting to your final destination
ASL version of Getting to your final destination
You will also have to plan on how you will get from the terminal to your final destination.
Terminal operators that have an arrangement with a company for ground transportation from the terminal – including by taxi, limousine, bus or rental vehicle – must ensure that vehicles can carry mobility aids (or any other assistive devices). The terminal operator must also ensure that there are rental vehicles that are equipped with hand-control systems.
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