Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Sector
Ruling type
Date
Showing 11-17 of 17 decisions.
Summary
[1] Manjit Kaur Masoun filed an application with the Canadian Transportation Agency (Agency) against Lufthansa regarding the lack of wheelchair assistance and special assistance when transiting through the airport in Frankfurt.
[2] Ms. Masoun seeks compensation in the amount of CAD 20,000...
116-AT-A-2023 | Decision | 2023-07-26
Summary
[1] Maryam Rashidian filed an application with the Canadian Transportation Agency (Agency) against Air Canada and Lufthansa regarding the lack of wheelchair assistance when transiting through the airport in Frankfurt.
[2] Ms. Rashidian seeks a refund of the CAD 8,649.03 cost of her and her...
111-AT-C-A-2023 | Decision | 2023-07-05
Summary
[1] When the Agency has determined that there is an undue barrier to the mobility of persons with disabilities or that a person has been adversely affected by the contravention of any provision of accessibility regulations made by the Agency, the Agency may award compensation of up to $20,...
AT-2023-135 | Determination | 2023-06-21
[1] On determining that there is an undue barrier to the mobility of persons with disabilities or that a person has been adversely affected by the contravention of any provision of accessibility regulations made by the Agency, the Agency may award compensation of up to $20,000 for pain and...
AT-2023-137 | Determination | 2023-06-21
Summary
[1] Tom McKenna filed an application with the Canadian Transportation Agency (Agency) against WestJet concerning its policy that prevents passengers who miss one flight segment of an itinerary from using the remaining portions of the ticket when they are able to present themselves for check...
96-AT-C-A-2023 | Decision | 2023-06-12
Summary
[1] Kandi Smiley filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning Air Canada’s alleged failure to accommodate her dog as planned on her scheduled flight.
[2] Ms. Smiley seeks training for Air Canada employees and monetary compensation for...
LET-AT-A-6-2023 | Letter Decision | 2023-02-14
Summary
[1] The applicant, a minor child represented by Vikram Mehra, filed an application with the Canadian Transportation Agency (Agency) against WestJet, claiming that persons with disabilities who are approved by WestJet for its One Person, One Fare (1P1F) program should be able to book their...
5-AT-C-A-2023 | Decision | 2023-01-18