Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Date
Showing 1-9 of 9 decisions.
[1] Kathy Elder, who has post-traumatic trigeminal neuropathy and complex regional pain syndrome, filed an application with the Canadian Transportation Agency (Agency) against Swoop alleging that she faced a barrier to her mobility when Swoop refused to transport her for medical reasons on her...
161-AT-A-2023 | Decision | 2023-12-18
Summary
[1] Hunter Troup filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning Air Canada’s refusal to accept her dog for travel between Canada and Cuba.
[2] Ms. Troup states that she needed to travel to Cuba in July 2019 and called Air Canada’s...
160-AT-A-2023 | Decision | 2023-12-12
Summary
[1] Lara Plokhaar filed an application with the Canadian Transportation Agency (Agency) against KLM concerning KLM’s refusal to accept her ESA, a dog, for travel between Canada and the Netherlands.
[2] In May 2018, Ms. Plokhaar travelled on a KLM flight accompanied by her ESA from Toronto,...
154-AT-A-2023 | Decision | 2023-11-07
Summary
[1] Lui Greco filed an application for an award of costs on January 30, 2023, following the issuance of Decision 154-AT-A-2022 (Undue Hardship Decision) by the Canadian Transportation Agency (Agency). The Undue Hardship Decision addressed an application Mr. Greco brought to the...
149-AT-A-2023 | Decision | 2023-10-18
Summary
[1] Timothy Rose filed an application with the Canadian Transportation Agency (Agency) because the aircraft used by Air Canada to transport passengers from Toronto, Ontario, to Cleveland, Ohio, as well as several other transborder routes, cannot accommodate his power wheelchair.
[2] In...
123-AT-A-2023 | Decision | 2023-08-11
Summary
[1] Manjit Kaur Masoun filed an application with the Canadian Transportation Agency (Agency) against Lufthansa regarding the lack of wheelchair assistance and special assistance when transiting through the airport in Frankfurt.
[2] Ms. Masoun seeks compensation in the amount of CAD 20,000...
116-AT-A-2023 | Decision | 2023-07-26
Summary
[1] Maryam Rashidian filed an application with the Canadian Transportation Agency (Agency) against Air Canada and Lufthansa regarding the lack of wheelchair assistance when transiting through the airport in Frankfurt.
[2] Ms. Rashidian seeks a refund of the CAD 8,649.03 cost of her and her...
111-AT-C-A-2023 | Decision | 2023-07-05
Summary
[1] Tom McKenna filed an application with the Canadian Transportation Agency (Agency) against WestJet concerning its policy that prevents passengers who miss one flight segment of an itinerary from using the remaining portions of the ticket when they are able to present themselves for check...
96-AT-C-A-2023 | Decision | 2023-06-12
Summary
[1] The applicant, a minor child represented by Vikram Mehra, filed an application with the Canadian Transportation Agency (Agency) against WestJet, claiming that persons with disabilities who are approved by WestJet for its One Person, One Fare (1P1F) program should be able to book their...
5-AT-C-A-2023 | Decision | 2023-01-18