Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 656 decisions.
Summary
[1] Carling Jackson filed an application with the Canadian Transportation Agency (Agency) regarding Air Canada’s failure to provide meals free of specific allergens or ingredient lists for its in-flight meals.
[2] Ms. Jackson seeks various corrective measures intended to require Air...
42-AT-A-2025 | Decision | 2025-10-31
Summary
[1] On July 29, 2025, the applicant filed an application with the Canadian Transportation Agency (Agency) to review Decision 24-AT-A-2025 (Final Decision) under section 32 of the Canada Transportation Act (CTA).
[2] The Agency found in the Final Decision that the applicant did not face an...
40-AT-A-2025 | Decision | 2025-10-29
Summary
[1] Ms. Vekhande filed an application with the Canadian Transportation Agency (Agency) on behalf of the applicant regarding the difficulties that the applicant experienced upon arrival at the Montréal-Pierre Elliott Trudeau International Airport (Montréal airport).
[2] The...
38-AT-A-2025 | Decision | 2025-09-26
Summary
[1] The applicant is a five-year-old child with cerebral palsy who uses a child-sized wheelchair. The applicant is represented by her mother, Shreya Vekhande. The applicant travelled with her parents from Doha, Qatar, to Montréal, Quebec, on June 24, 2024, with Qatar Airways Group. The...
LET-AT-A-16-2025 | Letter Decision | 2025-08-18
Summary
[1] Angie Allard filed an application with the Canadian Transportation Agency (Agency) regarding difficulties that she experienced when she purchased her ticket to travel with a support person with WestJet in 2024. She alleges that WestJet failed to inform her that her 2011 approval to...
LET-AT-A-13-2025 | Letter Decision | 2025-07-17
Summary
[1] Bryan Featherstone filed an application with the Canadian Transportation Agency (Agency) regarding an alleged barrier to his mobility while pre-boarding Flight AC908 from Toronto, Ontario, to Manchester, United Kingdom, on August 21, 2023.
[2] Mr. Featherstone seeks an apology from...
28-AT-A-2025 | Decision | 2025-07-16
Summary
[1] Asael Lubotzky filed an application with the Canadian Transportation Agency (Agency) alleging that Flair failed to provide wheelchair assistance at Fort Lauderdale-Hollywood International Airport when he was travelling from Fort Lauderdale, Florida, to Toronto, Ontario, on January 8,...
26-AT-A-2025 | Decision | 2025-07-03
Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding their refusal to accommodate her by transporting her dog in the cabin for travel to London, United Kingdom (UK). The Agency determined in Decision LET-AT-C-A-49-2021...
24-AT-A-2025 | Decision | 2025-06-26
Summary
[1] Adnan Elmasri filed an application with the Canadian Transportation Agency (Agency) alleging that Air Canada wrongfully refused him transportation for not wearing a mask during the COVID-19 pandemic and that he was not provided with wheelchair assistance after being removed from the...
22-AT-A-2025 | Decision | 2025-06-11
Summary
[1] Diane Zeleny filed an application with the Canadian Transportation Agency (Agency) regarding an alleged barrier to her mobility while exiting Billy Bishop Toronto City Airport (Billy Bishop Airport), owned and operated by Ports Toronto.
[2] For the reasons set out below, the Agency...
17-AT-A-2025 | Decision | 2025-05-05