Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 629 decisions.
Summary
[1] Fatima Ayoub filed an application with the Canadian Transportation Agency (Agency) against Air Canada alleging that she was not provided with accommodation to meet her disability-related needs on board Flight AC0337 from Montréal, Quebec, to Edmonton, Alberta, on September 4, 2023.
[2]...
20-AT-A-2024 | Decision | 2024-10-04
Summary
[1] On February 1, 2024, SC filed with the Canadian Transportation Agency (Agency) an application for review under section 32 (Review Application) of the Canada Transportation Act (CTA).
[2] On February 8, 2024, SC filed a request under the Canadian Transportation Agency...
19-AT-A-2024 | Decision | 2024-09-26
Summary
[1] Patricia Nonye Okoye filed an application with the Canadian Transportation Agency (Agency) against Air Canada and Lufthansa (the respondents), regarding the lack of wheelchair assistance that she experienced upon her arrival at Frankfurt Airport on November 24, 2023.
[2] For the...
17-AT-A-2024 | Decision | 2024-08-28
Summary
[1] Christopher Basaraba filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding WestJet’s denial of a mask exemption request during the COVID-19 pandemic.
[2] Mr. Basaraba was scheduled to travel with WestJet from Fort McMurray, Alberta, to Calgary,...
11-AT-A-2024 | Decision | 2024-07-18
Summary
[1] Denee Stokes filed an application with the Canadian Transportation Agency (Agency), in which she states that WestJet failed to provide wheelchair assistance at the Calgary International Airport (Calgary airport) on June 19 and 20, 2023. She also claims that WestJet refused to...
LET-AT-A-34-2024 | Letter Decision | 2024-06-27
Summary
[1] Hassan Adil Abbasi filed an application with the Canadian Transportation Agency (Agency) against Air France alleging that Air France did not provide him with the most appropriate seating to accommodate his disability-related needs.
[2] Mr. Abbasi purchased a round-trip ticket with Air...
LET-AT-A-24-2024 | Letter Decision | 2024-05-13
Summary
[1] Ellen Hong filed an application with the Canadian Transportation Agency (Agency) against Korean Air alleging that Korean Air did not properly accommodate her request to bring a peritoneal dialysis cycler machine (dialysis machine) on board Flight KE0624 on May 20, 2023 (incident).
[2...
7-AT-A-2024 | Decision | 2024-04-29
Summary
[1] Sarina Cormier filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding Air Canada’s refusal to allow her to assume responsibility for the care and safety of her child when she travels with a support person under the 1P1F policy, and regarding...
LET-AT-A-12-2024 | Letter Decision | 2024-04-05
Summary
[1] Kandi Smiley filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning Air Canada’s alleged failure to accommodate her disability-related needs by not accepting her dog as planned on her scheduled flight on August 21, 2019. Ms. Smiley...
6-AT-A-2024 | Decision | 2024-04-05
Summary
[1] Ruth McGroarty filed an application with the Canadian Transportation Agency (Agency) alleging that Air Canada should not have required her to provide negative COVID-19 test results to travel from Denver, Colorado, to Toronto, Ontario, on January 13, 2022, and that Air Canada did...
LET-AT-C-A-15-2024 | Letter Decision | 2024-03-22