Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 635 decisions.
Summary
[1] Cynthia-Jean Smith filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding the difficulties she faced in getting her dog accepted for travel as a service dog.
[2] Ms. Smith seeks the following:
an order requiring WestJet to accept her dog as...
9-AT-A-2025 | Decision | 2025-03-11
Summary
[1] Mohamed Chahir, a person with reduced mobility, has filed an application with the Canadian Transportation Agency (Agency) regarding his seat assignment by Royal Air Maroc for his round-trip flight from Montréal, Quebec, to Casablanca, Morocco, in August 2023.
[2] In Decision ...
23-AT-A-2024 | Decision | 2024-10-24
Summary
[1] Sricamalan Pathmanathan filed an application with the Canadian Transportation Agency (Agency) against WestJet alleging that he experienced various issues when booking travel with WestJet in 2022. He also alleges that during this process, he learned of other issues relating to WestJet’s...
22-AT-A-2024 | Decision | 2024-10-15
Summary
[1] Denee Stokes filed an application with the Canadian Transportation Agency (Agency) regarding her scheduled travel from Calgary, Alberta, to St. John’s, Newfoundland and Labrador, on June 19, 2023.
[2] In Decision LET-AT-A-34-2024 (Part 1 Decision), the Agency found that WestJet...
21-AT-A-2024 | Decision | 2024-10-08
Summary
[1] Fatima Ayoub filed an application with the Canadian Transportation Agency (Agency) against Air Canada alleging that she was not provided with accommodation to meet her disability-related needs on board Flight AC0337 from Montréal, Quebec, to Edmonton, Alberta, on September 4, 2023.
[2]...
20-AT-A-2024 | Decision | 2024-10-04
Summary
[1] On February 1, 2024, SC filed with the Canadian Transportation Agency (Agency) an application for review under section 32 (Review Application) of the Canada Transportation Act (CTA).
[2] On February 8, 2024, SC filed a request under the Canadian Transportation Agency...
19-AT-A-2024 | Decision | 2024-09-26
Summary
[1] Hassan Adil Abbasi filed an application with the Canadian Transportation Agency (Agency) against Air France alleging that Air France did not provide him with the most appropriate seating to accommodate his disability-related needs.
[2] Mr. Abbasi purchased a round-trip ticket with Air...
18-AT-A-2024 | Decision | 2024-09-19
Summary
[1] Sarina Cormier filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding Air Canada’s refusal to allow her to assume responsibility for the care and safety of her child when she travels with a support person under the 1P1F policy, and regarding...
LET-AT-A-45-2024 | Letter Decision | 2024-09-18
Summary
[1] Patricia Nonye Okoye filed an application with the Canadian Transportation Agency (Agency) against Air Canada and Lufthansa (the respondents), regarding the lack of wheelchair assistance that she experienced upon her arrival at Frankfurt Airport on November 24, 2023.
[2] For the...
17-AT-A-2024 | Decision | 2024-08-28
Summary
[1] Christopher Basaraba filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding WestJet’s denial of a mask exemption request during the COVID-19 pandemic.
[2] Mr. Basaraba was scheduled to travel with WestJet from Fort McMurray, Alberta, to Calgary,...
11-AT-A-2024 | Decision | 2024-07-18