Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 21-30 of 551 decisions.
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent concerning its alleged failure to provide wheelchair assistance to Ms. Perras, a schedule irregularity, carrier communications regarding delay, and standards of treatment.
[2]...
39-AT-C-A-2022 | Decision | 2022-03-09
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against WestJet concerning their disability-related needs, a schedule irregularity and Emirates’ refusal to transport them on Flight No. EK242 from Toronto (Ontario) to Dubai, United Arab Emirates,...
6-AT-C-A-2022 | Decision | 2022-01-21
SUMMARY
[1] Rosalie Finlay was scheduled for a round-trip travel with Sunwing Airlines Inc. (Sunwing) to Varadero, Cuba, in May 2015. She alleged that during her return flight her wheelchair was damaged. She filed an application with the Agency alleging that she faced undue obstacles to her...
110-AT-A-2021 | Decision | 2021-10-15
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent, claiming that the respondent did not provide wheelchair assistance to Khalil Ahmad in advance of the applicants’ flight departing from Toronto, Ontario. The applicants also...
86-AT-C-A-2021 | Decision | 2021-08-26
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against American Airlines pursuant to subsection 172(1) of the CTA regarding the difficulties that he experienced with respect to seating assignment and pre-boarding for round‑trip flights between...
79-AT-A-2021 | Decision | 2021-08-12
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent, alleging that their seats for Flight No. WS2651 from Puerto Vallarta, Mexico, to Toronto, Ontario, did not provide them sufficient additional legroom. They also submit that...
66-AT-A-2021 | Decision | 2021-07-06
SUMMARY
[1] Miloud Mecheri filed an application with the Canada Transportation Agency (Agency) against Air Canada alleging that Air Canada damaged his wheelchair during a travel from Vancouver, British Columbia, to Montréal, Quebec, on May 29, 2018.
[2] On March 11, 2021, the Agency...
63-AT-A-2021 | Decision | 2021-06-29
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against WestJet claiming that their seats for Flight No. WS737 from London, Ontario, to Calgary, Alberta, on September 7, 2019, did not provide sufficient additional leg room for Karimabanu Murji. They...
54-AT-A-2021 | Decision | 2021-06-14
SUMMARY
[1] Shirin Fayz filed an application with the Canadian Transportation Agency (Agency) against Austrian Airlines, pursuant to subsection 172(1) of the CTA, with respect to Austrian Airlines’ alleged failure to provide wheelchair assistance and assistance with her piece of checked...
51-AT-C-A-2021 | Decision | 2021-06-03
SUMMARY
[1] William Garrett McAllister filed an application with the Canadian Transportation Agency (Agency) against Air Transat claiming that Air Transat’s policy not to allow persons with disabilities to sit in the emergency exit row is discriminatory.
[2] The applicant seeks an order that Air...
48-AT-A-2021 | Decision | 2021-06-02