Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 21-30 of 588 decisions.
Summary
[1] Merril Dean filed an application with the Canadian Transportation Agency (Agency) regarding the level of wheelchair assistance she received from Canadian North upon arrival at the Iqaluit International Airport (Iqaluit airport) on November 25, 2022, June 2, 2023, and September 17, 2023...
12-AT-A-2025 | Decision | 2025-04-01
Summary
[1] Dr. Michele Sammaritano filed an application with the Canadian Transportation Agency (Agency) regarding the wheelchair assistance that she received from Air Canada upon arriving at the Montréal–Trudeau International Airport on September 21, 2023.
[2] Dr. Sammaritano...
11-AT-A-2025 | Decision | 2025-03-13
Summary
[1] Cynthia-Jean Smith filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding the difficulties she faced in getting her dog accepted for travel as a service dog.
[2] Ms. Smith seeks the following:
an order requiring WestJet to accept her dog as...
9-AT-A-2025 | Decision | 2025-03-11
Summary
[1] Sean Finch filed an application with the Canadian Transportation Agency (Agency) alleging that WestJet did not sufficiently accommodate his disability-related needs on a round trip flight from Toronto, Ontario, to Montego Bay, Jamaica, departing on March 20, 2024, and returning on...
8-AT-A-2025 | Decision | 2025-02-12
Introduction
[1] Sarina Cormier filed an application with the Canadian Transportation Agency (Agency) against Air Canada alleging barriers to mobility. She disputes Air Canada’s refusal to allow her to assume responsibility for the care and safety of her child, under the age of eight, when she...
6-AT-A-2025 | Decision | 2025-02-04
Summary
[1] Ruth McGroarty filed an application with the Canadian Transportation Agency (Agency) about her travel from Denver, Colorado, to Toronto, Ontario, on January 13, 2022.
[2] In Decision LET-AT-C-A-15-2024 (Part 1 Decision), the Agency found that Air Canada contravened paragraph 35(d) of...
3-AT-A-2025 | Decision | 2025-01-16
Summary
[1] Girish Chawla filed an application with the Canadian Transportation Agency (Agency) on behalf of his father, Hans Raj Chawla. Girish Chawla alleges that Hans Raj Chawla was denied a wheelchair at the Montréal airport while travelling with Air Canada and that, because he had to run from...
2-AT-A-2025 | Decision | 2025-01-14
Summary
[1] John Lawrence Aucoin filed an application with the Canadian Transportation Agency (Agency) regarding difficulties that he experienced while travelling with WestJet between Halifax, Nova Scotia, and Las Vegas, Nevada, via Toronto, Ontario, in March 2016.
[2] Mr. Aucoin has quadriplegia...
1-AT-A-2025 | Decision | 2025-01-02
Summary
[1] Alexandre Dumas filed an application with the Canadian Transportation Agency (Agency) regarding Sky Jet’s refusal to transport him.
[2] Mr. Dumas seeks compensation for damages in the amount of CAD 150,000.
[3] In Decision LET-AT-A-49-2023 (Part 1 Decision), the Agency found that...
25-AT-A-2024 | Decision | 2024-12-11
Summary
[1] Mohamed Chahir, a person with reduced mobility, has filed an application with the Canadian Transportation Agency (Agency) regarding his seat assignment by Royal Air Maroc for his round-trip flight from Montréal, Quebec, to Casablanca, Morocco, in August 2023.
[2] In Decision ...
23-AT-A-2024 | Decision | 2024-10-24