Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 41-50 of 629 decisions.
SUMMARY
[1] Melaney Tinkess filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding Air Canada’s alleged refusal to carry her dog as a disability‑related accommodation for travel.
[2] Ms. Tinkess asks that Air Canada recognize her dog as a service animal...
90-AT-A-2022 | Decision | 2022-07-11
Elaine Browne on behalf of the minor applicant against WestJet - Accessible transportation complaint
SUMMARY
[1] The applicant, a minor child represented by Ms. Browne, filed an application with the Canadian Transportation Agency (Agency) against WestJet, claiming that persons with disabilities who are approved by WestJet for its one-person, one-fare (OPOF) program should be able to book their...
LET-AT-A-17-2022 | Letter Decision | 2022-04-19
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent concerning its alleged failure to provide wheelchair assistance to Ms. Perras, a schedule irregularity, carrier communications regarding delay, and standards of treatment.
[2]...
39-AT-C-A-2022 | Decision | 2022-03-09
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against WestJet concerning their disability-related needs, a schedule irregularity and Emirates’ refusal to transport them on Flight No. EK242 from Toronto (Ontario) to Dubai, United Arab Emirates,...
6-AT-C-A-2022 | Decision | 2022-01-21
[1] On determining that there is an undue barrier to the mobility of persons with disabilities or that a person has been adversely affected by the contravention of any provision of accessibility regulations made by the Agency, the Agency may award compensation of up to $20,000 for pain and...
AT-2021-199 | Determination | 2021-12-24
[1] On determining that there is an undue barrier to the mobility of persons with disabilities or that a person has been adversely affected by the contravention of any provision of accessibility regulations made by the Agency, the Agency may award compensation of up to $20,000 for pain and...
AT-2021-200 | Determination | 2021-12-24
SUMMARY
[1] The applicant, a minor represented by Ms. Browne, filed an application with the Canadian Transportation Agency (Agency) against WestJet, claiming that persons with disabilities who are approved by WestJet’s one-person, one-fare (OPOF) program should be able to book their flight...
LET-AT-A-62-2021 | Letter Decision | 2021-12-01
SUMMARY
[1] Rosalie Finlay was scheduled for a round-trip travel with Sunwing Airlines Inc. (Sunwing) to Varadero, Cuba, in May 2015. She alleged that during her return flight her wheelchair was damaged. She filed an application with the Agency alleging that she faced undue obstacles to her...
110-AT-A-2021 | Decision | 2021-10-15
SUMMARY
[1] The Canadian Transportation Agency (Agency) has received applications from the applicants for temporary exemptions from certain provisions of the ATPDR, pursuant to subsection 170(3) of the CTA, due to the ongoing impacts of the COVID-19 pandemic.
[2] Under subsection 170(3) of the CTA...
AT-2021-151 | Determination | 2021-10-12
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent, claiming that the respondent did not provide wheelchair assistance to Khalil Ahmad in advance of the applicants’ flight departing from Toronto, Ontario. The applicants also...
86-AT-C-A-2021 | Decision | 2021-08-26