Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 19188 decisions.
[1] The applicant was scheduled to travel from Cairo, Egypt, to Montréal, Quebec, via Rome, Italy, and Toronto, Ontario, on August 10, 2020. They were refused transportation from Toronto to Montréal for alleged unruly behaviour. The applicant travelled to Montréal, by bus, the following day.
[2]...
126-C-A-2022 | Decision | 2022-10-19
[1] The applicants were scheduled to travel from Cancun, Mexico, to Regina, Saskatchewan, via Calgary, Alberta, on February 29, 2020. The applicants’ flight from Calgary to Regina was scheduled to depart at 10:55 pm on February 29, 2020, and arrive in Regina at 1:31 am...
122-C-A-2022 | Decision | 2022-10-07
[1] Taylor Hache purchased a one-way ticket to travel with WestJet from Terrace, British Columbia, to Vancouver, British Columbia, departing on November 5, 2020. On November 3, 2020, Mr. Hache was notified that his flight was cancelled and that he was rebooked to travel at 6:40 am the following day...
117-C-A-2022 | Decision | 2022-09-29
[1] The applicants purchased tickets with Air Canada to travel from Toronto, Ontario, to Casablanca, Morocco, via Montréal, Quebec, on December 19, 2019, and returning to Toronto via Madrid, Spain. The applicants’ flight from Montréal to Casablanca was cancelled and they were rebooked on an...
118-C-A-2022 | Decision | 2022-09-29
Mr. Anand claims that two pieces of baggage were damaged on a flight that he and his wife, Kulwant Kaur Anand, took from Indore, India, to Toronto, Ontario, departing on December 4, 2020. Air Canada submits that the baggage was checked under Mrs. Anand’s name. Mr. Anand acknowledges that the...
119-C-A-2022 | Decision | 2022-09-29
[1] Taylor Hache purchased a round-trip ticket for travel with WestJet from Terrace, British Columbia, to Vancouver, British Columbia, departing on November 26, 2020, and returning on November 29, 2020. However, on November 23, 2020, Mr. Hache was notified that the outbound flight was...
116-C-A-2022 | Decision | 2022-09-23
[1] The applicants were scheduled to take a return flight from Miami, Florida, to Montréal, Quebec, on February 8, 2020, at 1:00 pm However, their flight was delayed by over 15 hours and they arrived in Montréal at 8:02 am on February 9, 2020.
[2] The applicants state...
115-C-A-2022 | Decision | 2022-09-22
SUMMARY
[1] The applicant, a minor child represented by Ms. Browne, filed an application with the Canadian Transportation Agency (Agency) against WestJet, claiming that persons with disabilities who are approved by WestJet for its One Person, One Fare (1P1F) program should be able to book their...
114-AT-A-2022 | Decision | 2022-09-20
[1] Hamad Alenezy purchased a ticket to travel from Vancouver, British Columbia, to Jeddah, Saudi Arabia, via Istanbul, Turkey, on September 21, 2021. However, upon arrival in Istanbul, Turkish Airlines refused to transport him to Jeddah because of Saudi Arabia’s COVID-19 restrictions. Mr. Alenezy...
113-C-A-2022 | Decision | 2022-09-12
[1] The applicants purchased one-way tickets to travel from Winnipeg, Manitoba, to Toronto, Ontario, with Air Canada on October 22, 2020. The applicants’ flight was cancelled and they were rebooked on an alternate flight departing later the same day.
[2] The applicants seek compensation of CAD...
112-C-A-2022 | Decision | 2022-09-09