Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 31-40 of 15900 decisions.
[1] The applicants purchased one-way tickets to travel from Winnipeg, Manitoba, to Toronto, Ontario, with Air Canada on October 22, 2020. The applicants’ flight was cancelled and they were rebooked on an alternate flight departing later the same day.
[2] The applicants seek compensation of CAD...
112-C-A-2022 | Decision | 2022-09-09
[1] The applicants were scheduled to travel from Fort St. John, British Columbia, to Halifax, Nova Scotia, via Vancouver, British Columbia, and Ottawa, Ontario, on August 28, 2021, departing at 5:30 am and arriving in Halifax at 8:18 pm. However, on August 27, 2021, the respondent notified the...
107-C-A-2022 | Decision | 2022-08-25
[1] Raoudha Ghammouri travelled with Tunisair on flight TU202 from Tunis, Tunisia, to Montréal, Quebec, on July 3, 2019. Upon arrival at the Montréal airport, Ms. Ghammouri discovered that a bag containing documents that was in one of her checked bags, and a child’s stroller, were missing. The bag...
109-C-A-2022 | Decision | 2022-08-25
[1] James Stocks held a ticket for travel with Swoop from Abbotsford, British Columbia, to Toronto, Ontario, on June 21, 2021. At the boarding gate, he presented a driver’s license and health card, both issued by the Province of Ontario, but Swoop did not accept the identification and refused him...
108-C-A-2022 | Decision | 2022-08-25
[1] The applicants purchased round-trip tickets for a flight with the respondent from Montréal, Quebec, to Los Angeles, USA, via Toronto, Ontario, scheduled to depart on February 28, 2020. Their flight from Montréal to Toronto, Flight WS3513, was cancelled and the respondent was unable to rebook...
106-C-A-2022 | Decision | 2022-08-24
[1] The applicant bought a code-share ticket from Lufthansa through a travel agency for a return flight from Montréal, Quebec, to Bujumbura, Burundi, via Frankfurt, Germany, and Addis Ababa, Ethiopia, departing on July 13, 2019, and returning on August 8, 2019.
[2] On July 13, 2019, at...
100-C-A-2022 | Decision | 2022-08-15
SUMMARY
[1] Marcia Yale filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding the lack of a One Person, One Fare (1P1F) policy for international flights to provide an extra seat free of charge to provide additional floor space for her service dog, and...
95-AT-A-2022 | Decision | 2022-07-21
[1] Owen Lareau was originally scheduled to travel from Regina, Saskatchewan, to Ottawa, Ontario, via Toronto, Ontario, on July 18, 2021. His flight from Regina to Toronto was cancelled on the day of departure because of a crew shortage. WestJet rebooked Mr. Lareau to travel the following day. He...
89-C-A-2022 | Decision | 2022-07-08
[1] Claire Alston was originally scheduled to travel on April 6, 2020, from Toronto, Ontario to Calgary, Alberta, on WestJet Flight 699, departing at 6:00 p.m. and arriving at 8:10 p.m. Two days prior to her departure, WestJet advised her that there was a change in her itinerary and that she...
79-C-A-2022 | Decision | 2022-06-08
[1] The applicants purchased round-trip tickets for travel from Montréal, Quebec to Rostov, Russia, departing on March 13, 2020 and returning on March 28, 2020. The return portion of their itinerary included the following flights:
Rostov to Moscow, Russia, on KLM Flight 3283, operated by...
73-C-A-2022 | Decision | 2022-05-18