Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Showing 31-40 of 15766 decisions.
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding a schedule irregularity affecting their return flight from Tel Aviv, Israel, to Montréal, Quebec, via Frankfurt, Germany, on January 9, 2019.
[2] The applicants seek...
40-C-A-2021 | Decision | 2021-05-21
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding delayed baggage following their journey from Singapore to Toronto, Ontario, on April 4, 2019.
[2] The applicants seek compensation in the amount of CAD 1,079.15 for the...
31-C-A-2021 | Decision | 2021-05-19
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding the cancellation of their flight from Toronto, Ontario, to Lyon, France, via Montréal, Quebec, on June 5, 2020.
[2] The applicants seek compensation in the...
37-C-A-2021 | Decision | 2021-05-11
SUMMARY
[1] Anmoldeep Kaur filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding a pair of missed connections that she experienced on her return travel to Canada.
[2] Ms. Kaur seeks the following compensation:
CAD 1,000 pursuant to the Air Passenger...
34-C-A-2021 | Decision | 2021-04-30
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding a flight delay.
[2] The applicants seek the following compensation in relation to the delay:
EUR 1,200 for delay pursuant to Regulation (EC) No 261/2004 of the European...
30-C-A-2021 | Decision | 2021-04-22
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding the carry-on baggage fees that the carrier charged at the boarding gate.
[2] On March 15, 2019, the applicants travelled with the respondent from Vancouver, British...
28-C-A-2021 | Decision | 2021-04-19
SUMMARY
[1] Lisa White filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding changes to a reservation, refunds and cancellation of a reservation.
[2] The Agency will address the following issue:
Did WestJet properly apply the terms and conditions set out...
20-C-A-2021 | Decision | 2021-03-23
SUMMARY
[1] On September 11, 2020, WestJet filed with the Canadian Transportation Agency (Agency) an appeal of the increase, effective September 1, 2020, in NAV CANADA’s customer service charge rates (revised charges). The appeal is pursuant to subsection 42(1) of the...
4-A-2021 | Decision | 2021-01-12
SUMMARY
[1] Air Canada submitted an application to the Agency pursuant to section 32 of the CTA requesting that the Agency review the Decision regarding the carrier’s refusal to transport John Liland’s portable oxygen concentrator (POC). Air Canada requests that the Decision be reviewed on the...
3-AT-A-2021 | Decision | 2021-01-06
SUMMARY
[1] Oluwatosin Sanni filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding its refusal to transport him from London, United Kingdom (UK), returning to Canada.
[2] Mr. Sanni seeks an explanation and apology from Air Canada and compensation in...
1-C-A-2021 | Decision | 2021-01-05