Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 261-270 of 19601 decisions.
[1] The applicants purchased round-trip tickets for travel from Montréal, Quebec to Rostov, Russia, departing on March 13, 2020 and returning on March 28, 2020. The return portion of their itinerary included the following flights:
Rostov to Moscow, Russia, on KLM Flight 3283, operated by...
73-C-A-2022 | Decision | 2022-05-18
[1] On July 29, 2020, the applicant purchased round-trip tickets from RBC Travel Rewards to travel between Montréal, Quebec, and Cairo, Egypt, via London, United Kingdom, departing on September 3, 2020, and returning on October 4, 2020. The cost of this itinerary was CAD 932.07. The flight to...
72-C-A-2022 | Decision | 2022-05-18
[1] Brittany Wiersema purchased round-trip tickets to travel from Ottawa, Ontario, to Comox, British Columbia, via Calgary, Alberta, on July 6, 2020, and returning on July 13, 2020. Her itinerary was changed on June 14, 2020, and then again on June 28, 2020. The final...
71-C-A-2022 | Decision | 2022-05-17
[1] The applicants purchased round-trip tickets with the respondent to travel from Edmonton, Alberta to Puerto Vallarta, Mexico. Their return flight from Puerto Vallarta was scheduled to depart on January 1, 2020, but it was cancelled. The respondent rebooked them on another flight departing on...
70-C-A-2022 | Decision | 2022-05-13
[1] Viktoriya Shaganenko purchased tickets to travel on February 15, 2020, from Kyiv, Ukraine, to Paris, France, with UIA, and from Paris to Toronto, Ontario, with Air France. She claims that she was overcharged for baggage fees by UIA in Kyiv and that UIA did not respect the fare class of her...
69-C-A-2022 | Decision | 2022-05-12
[1] On April 2, 2020, Sean Klosterman purchased a round-trip ticket from AeroMexico for travel from Vancouver, British Columbia, to Buenos Aires, Argentina, via Mexico City, Mexico, departing on November 26, 2020, and returning on December 5, 2020.
[2] On October ...
68-C-A-2022 | Decision | 2022-05-11
[1] The applicant purchased a round-trip ticket to travel from Montréal, Quebec, to Tunis, Tunisia, departing on July 17, 2019, and returning on August 21, 2019. Upon arriving in Tunis on July 18, 2019, the applicant noticed that their piece of baggage was missing. The piece of baggage was never...
66-C-A-2022 | Decision | 2022-05-05
[1] The applicant purchased from a travel agency a one-way ticket with the respondent to travel from Toronto, Ontario, to Delhi, India, via Lisbon, Portugal, and Madrid, Spain. The applicant was refused transportation by the respondent in Toronto and had to purchase a new ticket with Etihad Airways...
67-C-A-2022 | Decision | 2022-05-05
[1] Jason Thomas purchased tickets from WestJet to travel from Edmonton, Alberta, to Puerto Vallarta, Mexico, via Calgary, Alberta, departing on December 10, 2020, and returning on December 16, 2020. According to Mr. Thomas, the flight from Puerto Vallarta to Calgary was delayed, causing WestJet to...
64-C-A-2022 | Decision | 2022-05-04
[1] Peter Ellement purchased a “Basic Economy” fare ticket from WestJet to travel from Calgary, Alberta to Toronto, Ontario, departing on October 4, 2020. WestJet refused to transport Mr. Ellement when he presented an expired driver’s licence as identification.
[2] Mr. Ellement seeks a refund of...
65-C-A-2022 | Decision | 2022-05-04