Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Date
Showing 11-20 of 36 decisions.
[1] The applicants were scheduled to travel on Flight WS1049 from Orlando, United States, to St. John’s, Newfoundland and Labrador, on January 25, 2020. The flight was cancelled on the day of departure and the respondent rebooked the applicants on a new flight departing the following...
75-C-A-2023 | Decision | 2023-05-18
[1] Mehrdad Taghizad purchased two separate round-trip tickets with Interjet, in two separate transactions, to travel:
from Montréal, Quebec, to Cancun, Mexico, departing on April 15, 2020, and returning on April 22, 2020; and
from Cancun, Mexico, to Havana, Cuba, departing on April...
72-C-A-2023 | Decision | 2023-05-18
[1] The applicants were scheduled to travel from Grand Cayman, Cayman Islands, to Comox, British Columbia, via Toronto, Ontario, and Calgary, Alberta, on February 15, 2020. The applicants’ initial flight from Grand Cayman to Toronto was delayed, which caused them to miss their connecting...
76-C-A-2023 | Decision | 2023-05-18
[1] Richard Shildrick purchased a non-refundable one-way ticket to travel from Sarasota, Florida, to London, Ontario, via New York City, New York, and Toronto, Ontario, on April 2, 2020. On March 18, 2020, Mr. Shildrick cancelled his reservation through his third-party travel agency,...
74-C-A-2023 | Decision | 2023-05-18
[1] The applicants purchased round-trip tickets for travel from Québec, Quebec, to Saint Martin, France, via Toronto, Ontario. On March 10, 2020, their return flight was delayed at the Saint Martin airport because the aircraft that was to transport them mistakenly had an excessive amount of fuel...
77-C-A-2023 | Decision | 2023-05-18
[1] The applicants purchased round-trip tickets to travel from Toronto, Ontario, to Lima, Peru, via Cancun, Mexico, on September 22, 2020. On September 14, 2020, the respondent cancelled the applicants' flights and provided them with a travel credit.
[2] The applicants seek a refund of their...
73-C-A-2023 | Decision | 2023-05-18
[1] The applicants purchased round-trip tickets to travel from Montréal, Quebec, to Cancun, Mexico, departing on April 20, 2020, and returning on April 27, 2020. They state that the respondent cancelled their flight due to the COVID-19 pandemic and that they received travel vouchers valid for one...
71-C-A-2023 | Decision | 2023-05-16
[1] The applicants purchased tickets, via a travel agency, to travel on the following interline itinerary:
Air Canada flight 876 from Toronto, Ontario, to Frankfurt, Germany, on March 14, 2020;
Air Canada flight 9513 from Frankfurt to Muharraq, Bahrain, on March 15, 2020 (...
70-C-A-2023 | Decision | 2023-05-16
[1] Ann-Frédérick Morin purchased a round-trip ticket to travel from Montréal, Quebec, to Cancun, Mexico, departing on April 21, 2020, and returning on May 12, 2020.
[2] Ms. Morin states that the flight was cancelled and that Interjet provided her with a CAD 442.20 travel...
69-C-A-2023 | Decision | 2023-05-15
[1] David Beauchamp purchased a round-trip ticket for travel with WestJet from Ottawa, Ontario, to Halifax, Nova Scotia, departing on December 25, 2019, and returning on December 30, 2019, with a scheduled arrival time in Ottawa of 5:58 pm.
[2] On December 29, 2019, WestJet advised Mr. Beauchamp...
68-C-A-2023 | Decision | 2023-05-15