Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Date
Showing 1-10 of 27 decisions.
[1] Zahra Ghaedi originally purchased a round-trip ticket with Qatar Airways to travel from Tehran, Iran, to Vancouver, British Columbia, via Doha, Qatar, and Montréal, Quebec, departing on May 31, 2020, and returning on August 4, 2020. However, due to COVID‑19 entry restrictions that Canada had in...
32-C-A-2022 | Decision | 2022-02-28
[1] The applicants were scheduled to travel from Montego Bay, Jamaica, to Toronto, Ontario, on October 15, 2019. After boarding the aircraft, Mr. Boutcharski was informed by a crew member that he had to disembark. The applicants purchased tickets with Air Canada to return to Toronto the next day...
33-C-A-2022 | Decision | 2022-02-28
[1] Dmitry Shvedov purchased a round-trip code-share ticket to travel from Montréal, Quebec to Moscow, Russia, via London, United Kingdom, and Helsinki, Finland, on June 25, 2019, and from Moscow to Montréal, via Helsinki and New York, United States on July 31, 2019. During his...
31-C-A-2022 | Decision | 2022-02-25
[1] Nicolas Drolet filed an application with the Canadian Transportation Agency (Agency) against Interjet regarding a piece of baggage that was damaged upon its arrival in Montréal, Quebec, on December 2, 2018, after his return flight from Montréal to Cancun, Mexico.
[2] On November 26, 2020, the...
30-C-A-2022 | Decision | 2022-02-24
[1] On November 26, 2019, the applicants purchased tickets from the respondent for round-trip travel from Toronto, Ontario to Yerevan, Armenia, via Kyiv, Ukraine under two different reservations, one for Lusine Nurazyan and the minor children, departing on June 14, 2020, and returning on July 25,...
29-C-A-2022 | Decision | 2022-02-22
[1] The applicants purchased tickets from the respondent for three different itineraries between Edmonton, Alberta, and Hamilton, Ontario, for travel on March 15, 2020, March 22, 2020, and March 29, 2020. They sent an email to the respondent on March 14, 2020, at 11:14 a.m. stating that they cannot...
28-C-A-2022 | Decision | 2022-02-21
[1] The applicants received a Travel Bank credit in the amount of CAD 842.74 from the respondent after initiating the cancellation of an itinerary they had purchased for travel in August 2019. They do not dispute the amount, but seek to have this amount refunded to their original form of payment...
27-C-A-2022 | Decision | 2022-02-21
[1] The applicants purchased one-way tickets to travel with WestJet from Calgary, Alberta, to Los Angeles, United States, on November 12, 2019, departing at 9:55 a.m. They were refused transportation at the boarding gate and purchased new tickets to complete their journey.
[2] The applicants seek a...
25-C-A-2022 | Decision | 2022-02-18
[1] The applicants purchased “Economy Basic” tickets for travel with Air Canada on August 28, 2019, from Vancouver, British Columbia, to Halifax, Nova Scotia, via Montréal, Quebec. The applicants attempted to check in for their flight at the Vancouver airport but were told that the cut-...
26-C-A-2022 | Decision | 2022-02-18
[1] Alice Akinlemibola purchased a round-trip ticket to travel with Royal Air Maroc from Lagos, Nigeria, to Montréal, Quebec, via Casablanca, Morocco, departing on March 21, 2019, and returning on September 15, 2019. She later changed, in exchange for a fee, her return date to February 26, 2020....
24-C-A-2022 | Decision | 2022-02-17