Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 331-340 of 554 decisions.
[1] Ricardo Encalada purchased a round-trip ticket for travel with Interjet from Toronto, Ontario, to Lima, Peru, via Cancun, Mexico, departing on June 5, 2020, and returning on June 17, 2020. His itinerary was cancelled, and he was provided with a travel credit. He seeks a refund to his...
80-C-A-2023 | Decision | 2023-05-23
[1] The applicants purchased round-trip, economy-class tickets from the respondent for travel from Halifax, Nova Scotia, to Orlando, United States, departing on March 29, 2020. The applicants’ tickets were cancelled on March 17, 2020, and they were provided with a Travel Bank credit, valid for...
81-C-A-2023 | Decision | 2023-05-23
[1] The applicants were scheduled to travel from Vancouver, British Columbia, to Pittsburgh, United States, via Calgary, Alberta, and Minneapolis–St. Paul, United States, on July 18, 2020. They cancelled their tickets in light of the COVID-19 pandemic. The respondent provided them with a...
82-C-A-2023 | Decision | 2023-05-23
[1] Djanice St-Hilaire purchased a ticket with Hopper for an Aeromexico round-trip flight to travel from Montréal, Quebec, to Mexico City, Mexico, departing on July 12, 2020, and returning on July 25, 2020.
[2] Ms. St-Hilaire states that because of the COVID-19 pandemic, she contacted Aeromexico to...
84-C-A-2023 | Decision | 2023-05-23
The Licensee is licensed to operate a non scheduled international service in accordance with the Air Transport Agreement between the Government of Canada and the Government of the United States of America signed on March 12, 2007.
The Licensee's certificate of insurance on the Canadian...
2023-A-S-103 | Order | 2023-05-19
[1] The applicants were scheduled to travel on Flight WS1049 from Orlando, United States, to St. John’s, Newfoundland and Labrador, on January 25, 2020. The flight was cancelled on the day of departure and the respondent rebooked the applicants on a new flight departing the following...
75-C-A-2023 | Decision | 2023-05-18
[1] Mehrdad Taghizad purchased two separate round-trip tickets with Interjet, in two separate transactions, to travel:
from Montréal, Quebec, to Cancun, Mexico, departing on April 15, 2020, and returning on April 22, 2020; and
from Cancun, Mexico, to Havana, Cuba, departing on April...
72-C-A-2023 | Decision | 2023-05-18
[1] The applicants were scheduled to travel from Grand Cayman, Cayman Islands, to Comox, British Columbia, via Toronto, Ontario, and Calgary, Alberta, on February 15, 2020. The applicants’ initial flight from Grand Cayman to Toronto was delayed, which caused them to miss their connecting...
76-C-A-2023 | Decision | 2023-05-18
[1] Richard Shildrick purchased a non-refundable one-way ticket to travel from Sarasota, Florida, to London, Ontario, via New York City, New York, and Toronto, Ontario, on April 2, 2020. On March 18, 2020, Mr. Shildrick cancelled his reservation through his third-party travel agency,...
74-C-A-2023 | Decision | 2023-05-18
[1] The applicants purchased round-trip tickets for travel from Québec, Quebec, to Saint Martin, France, via Toronto, Ontario. On March 10, 2020, their return flight was delayed at the Saint Martin airport because the aircraft that was to transport them mistakenly had an excessive amount of fuel...
77-C-A-2023 | Decision | 2023-05-18