Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Date
Showing 1-10 of 19 decisions.
[1] On determining that there is an undue barrier to the mobility of persons with disabilities or that a person has been adversely affected by the contravention of any provision of accessibility regulations made by the Agency, the Agency may award compensation of up to $20,000 for pain and...
AT-2021-199 | Determination | 2021-12-24
[1] On determining that there is an undue barrier to the mobility of persons with disabilities or that a person has been adversely affected by the contravention of any provision of accessibility regulations made by the Agency, the Agency may award compensation of up to $20,000 for pain and...
AT-2021-200 | Determination | 2021-12-24
SUMMARY
[1] The applicant, a minor represented by Ms. Browne, filed an application with the Canadian Transportation Agency (Agency) against WestJet, claiming that persons with disabilities who are approved by WestJet’s one-person, one-fare (OPOF) program should be able to book their flight...
LET-AT-A-62-2021 | Letter Decision | 2021-12-01
SUMMARY
[1] Rosalie Finlay was scheduled for a round-trip travel with Sunwing Airlines Inc. (Sunwing) to Varadero, Cuba, in May 2015. She alleged that during her return flight her wheelchair was damaged. She filed an application with the Agency alleging that she faced undue obstacles to her...
110-AT-A-2021 | Decision | 2021-10-15
SUMMARY
[1] The Canadian Transportation Agency (Agency) has received applications from the applicants for temporary exemptions from certain provisions of the ATPDR, pursuant to subsection 170(3) of the CTA, due to the ongoing impacts of the COVID-19 pandemic.
[2] Under subsection 170(3) of the CTA...
AT-2021-151 | Determination | 2021-10-12
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent, claiming that the respondent did not provide wheelchair assistance to Khalil Ahmad in advance of the applicants’ flight departing from Toronto, Ontario. The applicants also...
86-AT-C-A-2021 | Decision | 2021-08-26
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against American Airlines pursuant to subsection 172(1) of the CTA regarding the difficulties that he experienced with respect to seating assignment and pre-boarding for round‑trip flights between...
79-AT-A-2021 | Decision | 2021-08-12
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent, alleging that their seats for Flight No. WS2651 from Puerto Vallarta, Mexico, to Toronto, Ontario, did not provide them sufficient additional legroom. They also submit that...
66-AT-A-2021 | Decision | 2021-07-06
SUMMARY
[1] Miloud Mecheri filed an application with the Canada Transportation Agency (Agency) against Air Canada alleging that Air Canada damaged his wheelchair during a travel from Vancouver, British Columbia, to Montréal, Quebec, on May 29, 2018.
[2] On March 11, 2021, the Agency...
63-AT-A-2021 | Decision | 2021-06-29
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against WestJet claiming that their seats for Flight No. WS737 from London, Ontario, to Calgary, Alberta, on September 7, 2019, did not provide sufficient additional leg room for Karimabanu Murji. They...
54-AT-A-2021 | Decision | 2021-06-14