Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Sector
Ruling type
Date
Showing 1-10 of 155 decisions.
Summary
[1] Lui Greco filed an application with the Canadian Transportation Agency (Agency) against Air Canada on October 23, 2017, because he was unable to book a ticket on Air Canada’s website while using a screen reader.
[2] Mr. Greco initially sought a reversion of Air Canada’s website to its...
154-AT-A-2022 | Decision | 2022-12-23
[1] Issam Eddine Derouiche was scheduled to travel from Montréal (Quebec) to Tunis, Tunisia, departing on August 8, 2020, at 4:15 pm. However, his flight was delayed and he arrived in Tunis approximately 4 hours later than originally scheduled.
[2] Mr. Derouiche indicates that he received no...
152-C-A-2022 | Decision | 2022-12-23
[1] The applicants purchased a return flight from Québec, Quebec, to Lyon, France, via Montréal, Quebec, scheduled to depart on March 21, 2020, and return on March 29, 2020. The Montréal to Lyon flight was cancelled on March 18, 2020, due to the impacts of the COVID-19...
151-C-A-2022 | Decision | 2022-12-22
[1] The applicants purchased two separate tickets to travel with the respondent:
from Houston, Texas, to Paris, France, via Calgary, Alberta, on June 5, 2020; and
from Paris to Houston via Calgary on June 18, 2020.
[2] The applicants purchased the Econo fare tickets on February 15, 2020, and...
149-C-A-2022 | Decision | 2022-12-22
[1] Craig Klinkhoff purchased an interline ticket for travel from Montréal, Quebec, to Keflavik, Iceland, via Toronto, Ontario, departing on January 4, 2022. The flight from Montréal to Toronto was operated by WestJet, and the flight from Toronto to Keflavik was operated by Icelandair. Mr....
150-C-A-2022 | Decision | 2022-12-22
[1] Nicolas Drolet filed an application with the Canadian Transportation Agency (Agency) against Interjet regarding a piece of baggage that was damaged during his return flight from Cancun, Mexico, to Montréal, Quebec, on December 2, 2018.
[2] Mr. Drolet seeks compensation in the amount of CAD...
148-C-A-2022 | Decision | 2022-12-21
Application by Tyler Usselman against Air Canada regarding flight cancellations - consumer complaint
[1] Tyler Usselman was originally scheduled to travel from Toronto, Ontario, to Kelowna, British Columbia, on August 20, 2021, with a scheduled arrival time of 11:17 pm. However, on the day of his departure, he was notified by Air Canada that his flight was cancelled because of crew constraints...
153-C-A-2022 | Decision | 2022-12-19
[1] The applicants purchased round-trip tickets to travel with their pet dog from Vancouver, British Columbia, to Istanbul, Turkey, on November 4, 2021, and returning on February 27, 2022. On their outbound flight, they were refused transportation in Vancouver by an agent of the...
147-C-A-2022 | Decision | 2022-12-13
[1] The applicants purchased a ticket for travel with the respondent from Edmonton, Alberta, to Prince George, British Columbia, on October 15, 2020. Their flight was scheduled to depart at 9:05 pm and the aircraft was scheduled to continue to Vancouver, British Columbia, after departing from...
145-C-A-2022 | Decision | 2022-12-02
[1] The applicants purchased round-trip tickets to travel from Vancouver, British Columbia, to Bangkok, Thailand, via Kunming, China, for the outbound portion of their itinerary, and via Nanjing, China, for the return portion. When they arrived at the airport for their return flight from Bangkok to...
146-C-A-2022 | Decision | 2022-12-02