Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 27 decisions.
[1] The applicants travelled on Flight WG526 from Puerto Vallarta, Mexico, to Montréal, Quebec, on January 5, 2020, at 3:30 pm. Their flight was diverted to the Winnipeg airport and they arrived in Montréal approximately 8 hours and 30 minutes later than scheduled.
[2] The applicants state that an...
10-C-A-2023 | Decision | 2023-01-23
[1] The applicants reserved round-trip tickets for travel from Montréal, Quebec, to Cayo Coco, Cuba, departing on February 19, 2020, at 4:05 pm and arriving at 7:55 pm. Their flight was delayed until the next day, with a delay of approximately 15 hours. Their return flight,...
3-C-A-2023 | Decision | 2023-01-13
[1] The applicants were scheduled to take a return flight from Miami, Florida, to Montréal, Quebec, on February 8, 2020, at 1:00 pm However, their flight was delayed by over 15 hours and they arrived in Montréal at 8:02 am on February 9, 2020.
[2] The applicants state...
115-C-A-2022 | Decision | 2022-09-22
[1] The applicants purchased round-trip tickets for travel from Montréal, Quebec to Rostov, Russia, departing on March 13, 2020 and returning on March 28, 2020. The return portion of their itinerary included the following flights:
Rostov to Moscow, Russia, on KLM Flight 3283, operated by...
73-C-A-2022 | Decision | 2022-05-18
[1] Jason Thomas purchased tickets from WestJet to travel from Edmonton, Alberta, to Puerto Vallarta, Mexico, via Calgary, Alberta, departing on December 10, 2020, and returning on December 16, 2020. According to Mr. Thomas, the flight from Puerto Vallarta to Calgary was delayed, causing WestJet to...
64-C-A-2022 | Decision | 2022-05-04
[1] The applicants purchased an all-inclusive vacation package from WestJet Vacations, which included round-trip transportation with the respondent from Ottawa, Ontario, to Cancun, Mexico, via Toronto, Ontario, departing on January 28, 2020, and returning on February 11, 2020.
[2] On February 11,...
43-C-A-2022 | Decision | 2022-03-17
[1] The applicants purchased round-trip tickets to travel from Calgary, Alberta, to Varadero, Cuba, on Flight WG628, departing on January 17, 2020, and returning on January 25, 2020. Their outbound flight experienced a delay of 6 hours and 9 minutes when its cabin crew were removed and...
16-C-A-2022 | Decision | 2022-02-15
SUMMARY
[1] George Clarke filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding a schedule irregularity.
[2] Mr. Clarke relies on paragraph 12(3)(d) and subparagraph 19(1)(a)(iii) of the Air Passenger Protection Regulations, SOR/2019-...
124-C-A-2021 | Decision | 2021-11-22
[1] Karly McCurdy purchased two tickets to travel from Calgary, Alberta, to Halifax, Nova Scotia, via Toronto, Ontario, with WestJet on October 15, 2019. She states that WestJet informed her that she was late arriving at the departure area, and that she was forced to purchase new tickets to...
120-C-A-2021 | Decision | 2021-11-09
SUMMARY
[1] Lisa Miloszewski filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding a schedule irregularity affecting her return flight from New York, USA, to Toronto, Ontario, on July 21, 2019.
[2] Ms. Miloszewski seeks a refund of her ticket in the amount...
94-C-A-2021 | Decision | 2021-09-10