Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Showing 1-10 of 20 decisions.
December 31, 2001
IN THE MATTER OF a complaint by Richard Zuker against Air Canada concerning its prohibition against back-to-back ticketing applicable to the domestic services it offers.
File No. M4370/A74/00-672
COMPLAINT
On October 19, 2000, Richard Zuker filed with the Air Travel Complaints...
680-C-A-2001 | Decision | 2001-12-31
December 24, 2001
IN THE MATTER OF a complaint by Del Anderson against Air Canada concerning denied boarding policy applicable to transportation between points in Canada.
File No. M4370/A74/00-625
COMPLAINT
On October 9, 2000, Del Anderson filed with the Air Travel Complaints Commissioner (...
666-C-A-2001 | Decision | 2001-12-24
December 17, 2001
IN THE MATTER OF a complaint filed by Chris Solomon against Air Canada concerning the penalty fee assessed for changes in reservations applicable to transportation between Canada and the United States of America.
File No. M4370/A74/01-395
COMPLAINT
On March 2, 2001, Chris Solomon...
654-C-A-2001 | Decision | 2001-12-17
December 11, 2001
IN THE MATTER of a complaint filed by Roseline Poulin with respect to Air Canada's refusal to transport her on its flights from Toronto, Ontario, to Montréal, Quebec, on February 9, 2001.
File No. M4370/A74/01-640
COMPLAINT
On April 11, 2001, Roseline Poulin filed with the...
642-C-A-2001 | Decision | 2001-12-11
October 15, 2001
IN THE MATTER OF a complaint filed by Kadiata Mbaye against Compagnie Nationale de Transports Aériens Royal Air Maroc concerning the loss of one of her bags on a trip from Montréal, Quebec, Canada, to Dakar, Senegal, on March 5, 2000.
File No. M4370/R80
COMPLAINT
On November 16,...
521-C-A-2001 | Decision | 2001-10-15
September 17, 2001
IN THE MATTER OF a complaint filed by Mr. H. with respect to the refusal by Air Canada to accept him as a passenger on Air Canada or its connector flights.
File No. M4370/A74/00
BACKGROUND
On January 3, 2001, the Canadian Transportation Agency (hereinafter the Agency) issued...
492-C-A-2001 | Decision | 2001-09-17
July 17, 2001
IN THE MATTER of a complaint filed by Anna Pantalone with respect to Air Transat A.T. Inc. carrying on business as Air Transat's refusal to compensate her for the loss of carry-on items on board Flight No. TS 696 from Toronto, Ontario, Canada, to Puerto Vallarta, Mexico, on January 6...
403-C-A-2001 | Decision | 2001-07-17
July 12, 2001
IN THE MATTER OF a complaint by Earl S. Roberts against Air Canada concerning the penalty fee assessed for the cancellation of reservations applicable to transportation between the United States of America and Canada.
File No. M4370/A74/00
COMPLAINT
On July 17, 2000, Earl S....
397-C-A-2001 | Decision | 2001-07-12
July 10, 2001
IN THE MATTER OF a complaint by David Lyons against Air Canada concerning the limit of liability for checked baggage applicable to carriage between Canada and the United States of America.
File No. M4370/A74/00-188
COMPLAINT
On August 3, 2000, David Lyons filed with the Air Travel...
392-C-A-2001 | Decision | 2001-07-10
June 28, 2001
IN THE MATTER of a complaint filed by Lloyd Howe with respect to Canada 3000 Airlines Limited's refusal to carry him on board Flight No. CM 311 from Toronto, Ontario, to Halifax, Nova Scotia, on August 2, 2000.
File No. 4370/C222/00-65
COMPLAINT
On December 13, 2000, Lloyd Howe filed...
357-C-A-2001 | Decision | 2001-06-28