Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Date
Showing 1-10 of 12 decisions.
Summary
[1] Lui Greco filed an application with the Canadian Transportation Agency (Agency) against Air Canada on October 23, 2017, because he was unable to book a ticket on Air Canada’s website while using a screen reader.
[2] Mr. Greco initially sought a reversion of Air Canada’s website to its...
154-AT-A-2022 | Decision | 2022-12-23
Summary
[1] The Canadian Transportation Agency (Agency) has before it six applications in which applicants seek to travel with an animal that is or could be an emotional support animal (ESA). Because a growing number of persons with disabilities seek to travel with ESAs, the Agency has decided to...
LET-AT-55-2022 | Letter Decision | 2022-12-14
Summary
[1] Krista Smith filed an application with the Canadian Transportation Agency (Agency) following WestJet’s refusal of her request for it to accommodate her post‑traumatic stress disorder by leaving the seat next to her and her daughter empty during their flight from Winnipeg...
139-AT-A-2022 | Decision | 2022-11-10
Summary
[1] Kandi Smiley filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning Air Canada’s alleged failure to accommodate her dog as planned on her scheduled flight.
[2] Ms. Smiley seeks training for Air Canada employees and monetary compensation for...
LET-AT-A-42-2022 | Letter Decision | 2022-10-04
[1] Mr. Abbasi has fibrodysplasia ossificans progressiva, which causes his joints to fuse over time and prevents him from bending his legs. Mr. Abbasi requires a reclining seat with extra leg room as an accommodation for his disability.
[2] On July 2, 2021, Mr. Abbasi’s friend sent an email to Air...
LET-AT-A-41-2022 | Letter Decision | 2022-09-28
SUMMARY
[1] The applicant, a minor child represented by Ms. Browne, filed an application with the Canadian Transportation Agency (Agency) against WestJet, claiming that persons with disabilities who are approved by WestJet for its One Person, One Fare (1P1F) program should be able to book their...
114-AT-A-2022 | Decision | 2022-09-20
SUMMARY
[1] LL filed an application claiming that, due to her anxiety and attention deficit hyperactivity disorder (ADHD), Air Transat’s failure to correct the policy set out on its website for travellers exempt from wearing a mask forced her to cancel her reservations for travel in January ...
111-AT-A-2022 | Decision | 2022-08-29
SUMMARY
[1] Marcia Yale filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding the lack of a One Person, One Fare (1P1F) policy for international flights to provide an extra seat free of charge to provide additional floor space for her service dog, and...
95-AT-A-2022 | Decision | 2022-07-21
SUMMARY
[1] Melaney Tinkess filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding Air Canada’s alleged refusal to carry her dog as a disability‑related accommodation for travel.
[2] Ms. Tinkess asks that Air Canada recognize her dog as a service animal...
90-AT-A-2022 | Decision | 2022-07-11
Elaine Browne on behalf of the minor applicant against WestJet - Accessible transportation complaint
SUMMARY
[1] The applicant, a minor child represented by Ms. Browne, filed an application with the Canadian Transportation Agency (Agency) against WestJet, claiming that persons with disabilities who are approved by WestJet for its one-person, one-fare (OPOF) program should be able to book their...
LET-AT-A-17-2022 | Letter Decision | 2022-04-19