Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Sector
Ruling type
Date
Showing 1-10 of 12 decisions.
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against WestJet, alleging that the information regarding WestJet’s Guardian Fare Program found on its website is unclear and that the program discriminates against passengers travelling to destinations...
87-C-A-2019 | Decision | 2019-11-27
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding a flight cancellation and the consequential delay she experienced in reaching her destination.
[2] The applicant seeks compensation under Regulation (EC) No 261/...
86-C-A-2019 | Decision | 2019-11-25
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against K.D. Air concerning a refund of the cancelled return portion of her round-trip ticket. The applicant is seeking a refund from the carrier in the amount of CAD 115, a clear interpretation of...
85-C-A-2019 | Decision | 2019-11-21
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 172(1) of the CTA against WestJet concerning its decision to deny his request for a five‑year medical approval to travel.
[2] In Decision No. LET-AT-A-42-2019 (Decision), the...
84-AT-A-2019 | Decision | 2019-11-19
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against K.D. Air concerning a refund of two cancelled return tickets. The applicant is seeking a refund from the carrier in the amount of CAD 495.43.
[2] The Agency will address whether K.D. Air...
83-C-A-2019 | Decision | 2019-11-12
BACKGROUND
[1] On April 8, 2019, the applicant filed an application with the Canadian Transportation Agency (Agency) against Wow air. The applicant claims that Wow air cancelled their flight from New Delhi, India, to Toronto, Ontario, via Keflavik, Iceland, eight days before the departure date. The...
81-C-A-2019 | Decision | 2019-11-08
BACKGROUND
[1] On June 11, 2019, the applicant filed an application with the Canadian Transportation Agency (Agency) against Wow air. The applicant claims that Wow air cancelled their return flight from Toronto, Ontario, to Frankfurt, Germany, via Keflavik, Iceland, without notification. The...
82-C-A-2019 | Decision | 2019-11-08
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) concerning the cancellation of Flight No. AC7634 from Montréal, Quebec, to New York, United States of America, on August 13, 2018.
[2] The applicant seeks a refund of EUR ...
80-C-A-2019 | Decision | 2019-11-08
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency), against Saudi Arabian Airlines pursuant to subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), concerning the carrier’s alleged failure to provide...
78-AT-C-A-2019 | Decision | 2019-11-07
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada alleging that Rule 80(C)(5)(c) of both Air Canada’s Domestic Tariff General Rules Applicable to the Transportation of Passengers and Baggage, CTA(A) No. 3 and its...
79-C-A-2019 | Decision | 2019-11-07