Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Sector
Ruling type
Date
Showing 1-10 of 14 decisions.
SUMMARY
[1] LL filed an application claiming that, due to her anxiety and attention deficit hyperactivity disorder (ADHD), Air Transat’s failure to correct the policy set out on its website for travellers exempt from wearing a mask forced her to cancel her reservations for travel in January ...
111-AT-A-2022 | Decision | 2022-08-29
[1] The applicants were originally scheduled to travel from Vancouver, British Columbia, to Bangkok, Thailand, via Taipei, Taiwan, departing at 12:40 am on January 15, 2020, and arriving to Bangkok at 9:50 am on January 16, 2020. However, Flight CI31 from Vancouver to Taipei was delayed on the...
110-C-A-2022 | Decision | 2022-08-26
[1] The applicants were scheduled to travel from Fort St. John, British Columbia, to Halifax, Nova Scotia, via Vancouver, British Columbia, and Ottawa, Ontario, on August 28, 2021, departing at 5:30 am and arriving in Halifax at 8:18 pm. However, on August 27, 2021, the respondent notified the...
107-C-A-2022 | Decision | 2022-08-25
[1] Raoudha Ghammouri travelled with Tunisair on flight TU202 from Tunis, Tunisia, to Montréal, Quebec, on July 3, 2019. Upon arrival at the Montréal airport, Ms. Ghammouri discovered that a bag containing documents that was in one of her checked bags, and a child’s stroller, were missing. The bag...
109-C-A-2022 | Decision | 2022-08-25
[1] James Stocks held a ticket for travel with Swoop from Abbotsford, British Columbia, to Toronto, Ontario, on June 21, 2021. At the boarding gate, he presented a driver’s license and health card, both issued by the Province of Ontario, but Swoop did not accept the identification and refused him...
108-C-A-2022 | Decision | 2022-08-25
[1] The applicants purchased round-trip tickets for a flight with the respondent from Montréal, Quebec, to Los Angeles, USA, via Toronto, Ontario, scheduled to depart on February 28, 2020. Their flight from Montréal to Toronto, Flight WS3513, was cancelled and the respondent was unable to rebook...
106-C-A-2022 | Decision | 2022-08-24
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Alitalia, claiming that Mr. Comlekcier did not receive the disability-related accommodations he requested on any of the flights on their round-trip itinerary between Toronto, Ontario, and Antalya,...
105-C-A-2022 | Decision | 2022-08-24
[1] The applicants purchased tickets for travel with the respondent from Charlottetown, Prince Edward Island, to Puerto Plata, Dominican Republic, via Toronto, Ontario, departing on November 16, 2020, at a cost of CAD 572.84. The respondent later cancelled their itinerary, without providing...
104-C-A-2022 | Decision | 2022-08-23
[1] The applicants purchased a vacation package from Sunwing Vacations, which included a round-trip ticket for travel with Sunwing Airlines from Winnipeg, Manitoba, to Holguin, Cuba, departing on January 31, 2020, and returning on February 7, 2020. The applicants’ outbound flight, Flight WG260...
103-C-A-2022 | Decision | 2022-08-22
[1] Wai Yan Cheng purchased a round-trip ticket from TAP for travel between Toronto, Ontario, and Ponta Delgada, Portugal, via Lisbon, Portugal, departing on February 13, 2020, and returning on February 20, 2020. Ms. Cheng later cancelled her reservation, claiming that it was due to the onset of...
102-C-A-2022 | Decision | 2022-08-22