Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 221-230 of 16170 decisions.
[1] Peter Ellement purchased a “Basic Economy” fare ticket from WestJet to travel from Calgary, Alberta to Toronto, Ontario, departing on October 4, 2020. WestJet refused to transport Mr. Ellement when he presented an expired driver’s licence as identification.
[2] Mr. Ellement seeks a refund of...
65-C-A-2022 | Decision | 2022-05-04
[1] The applicants purchased round-trip tickets with the respondent to travel from Toronto, Ontario, to Punta Cana, Dominican Republic, departing on February 15, 2020, and returning on February 22, 2020. Upon checking in for their return flight, Johannes Joubert, a South African citizen, was...
62-C-A-2022 | Decision | 2022-05-03
[1] On May 9, 2019, Karine Savranskaia purchased an interline ticket for round-trip travel between Ottawa, Ontario, and Chisinau, Moldova. The outbound portion of her itinerary was as follows:
June 16, 2019 Ottawa to Toronto, Ontario Air Canada AC457
June 16, 2019 Toronto to Warsaw,...
61-C-A-2022 | Decision | 2022-05-03
[1] Ghalia Zarzour purchased a round-trip ticket to travel from Beirut, Lebanon, to Montréal, Quebec, via Amman, Jordan. The return portion of Ms. Zarzour’s itinerary, scheduled for April 6, 2020, was cancelled by Royal Jordanian.
[2] Ms. Zarzour seeks a refund of the unused portion of her ticket...
63-C-A-2022 | Decision | 2022-05-03
[1] Ramon Arturo Gomez Quevedo purchased round-trip tickets for the applicants from Expedia on March 1, 2020, to travel from Bogota, Colombia, to Toronto, Ontario, departing on June 21, 2020, and returning on August 23, 2020.
[2] The respondent cancelled the flights on May 21, 2020, due to the...
59-C-A-2022 | Decision | 2022-04-28
[1] Sulove Bothra purchased a round-trip ticket for travel with Etihad Airways from Toronto, Ontario, to Bangalore, India, via Abu Dhabi, United Arab Emirates, departing on December 26, 2019, and returning January 18, 2020. On that date in Bangalore, Mr. Bothra was informed...
58-C-A-2022 | Decision | 2022-04-27
[1] Ricco Furtado purchased a round-trip ticket to travel with Air Canada from Toronto, Ontario, to San José, Costa Rica, departing on May 6, 2018, and returning on May 13, 2018. Mr. Furtado was refused transportation on the outbound flight on May 6, 2018, because he...
57-C-A-2022 | Decision | 2022-04-25
[1] The applicants purchased round-trip tickets from the respondent for travel from Victoria, British Columbia, to San José, Costa Rica, via Edmonton, Alberta, and Toronto, Ontario, departing on March 9, 2020 and returning on March 17, 2020.
[2] Upon arrival in Edmonton on March 9, 2020, the...
56-C-A-2022 | Decision | 2022-04-22
[1] The applicants purchased round-trip economy class tickets from the respondent for travel between Toronto, Ontario, and Montego Bay, Jamaica. The flight was scheduled to depart on April 24, 2020, and to return on April 27, 2020. The applicants cancelled their tickets and were...
55-C-A-2022 | Decision | 2022-04-13
[1] Lobna Mamlouk purchased a round-trip ticket to travel from Montréal, Québec, to Tunis, Tunisia, departing on December 23, 2019, and returning on January 1, 2020. Ms. Mamlouk discovered, upon her arrival in Tunis on December 24, 2019, that one of her pieces of checked baggage was missing. It was...
53-C-A-2022 | Decision | 2022-04-12