Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 19598 decisions.
Summary
[1] Christopher Basaraba filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding WestJet’s denial of a mask exemption request during the COVID-19 pandemic.
[2] Mr. Basaraba was scheduled to travel with WestJet from Fort McMurray, Alberta, to Calgary,...
11-AT-A-2024 | Decision | 2024-07-18
Issue
[1] Should the Agency grant the MTO’s request to vary Order WDR-00847 pursuant to section 32 of the Canada Transportation Act (CTA) and transfer to the MTO the responsibility for railway crossing maintenance costs at mileage 64.0 on the Ignace Subdivision?
Background
[2] On March 25,...
10-R-2024 | Decision | 2024-06-14
Summary
[1] Ellen Hong filed an application with the Canadian Transportation Agency (Agency) against Korean Air alleging that Korean Air did not properly accommodate her request to bring a peritoneal dialysis cycler machine (dialysis machine) on board Flight KE0624 on May 20, 2023 (incident).
[2...
7-AT-A-2024 | Decision | 2024-04-29
Summary
[1] Kandi Smiley filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning Air Canada’s alleged failure to accommodate her disability-related needs by not accepting her dog as planned on her scheduled flight on August 21, 2019. Ms. Smiley...
6-AT-A-2024 | Decision | 2024-04-05
Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding the disability-related assistance that the applicant received at the Toronto Pearson International Airport (Toronto airport) during travel between Ottawa, Ontario, and...
5-AT-A-2024 | Decision | 2024-03-20
Summary
[1] Mirine Cho filed an application with the Canadian Transportation Agency (Agency) under the Canada Transportation Act (CTA) concerning noise and vibration arising from CPKC’s operations, including alleged construction activities, near her residence, at approximately mile point 49 of...
4-R-2024 | Decision | 2024-03-12
Summary
[1] Usha Agarwal filed an application with the Canadian Transport Agency (Agency) regarding the wheelchair assistance she received from Emirates upon arriving at the Toronto Pearson International Airport (Toronto airport) on June 25, 2022.
[2] Ms. Agarwal seeks a refund of her ticket...
3-AT-A-2024 | Decision | 2024-02-20
[1] On July 17, 2023, the City of Ottawa filed an application requesting that the Canadian Transportation Agency (Agency), pursuant to section 32 of the Canada Transportation Act (CTA), rescind Order R-41165 dated October 13, 1987, issued by the Railway Transport Committee, and Order 1993-R-237...
1-R-2024 | Decision | 2024-01-17
Summary
[1] Erin Maxwell filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning Air Canada’s alleged failure to provide her with the preapproved space required to accommodate her dog, an ESA, and concerning denied boarding. Ms. Maxwell has an anxiety...
2-AT-C-A-2024 | Decision | 2024-01-17
[1] Kathy Elder, who has post-traumatic trigeminal neuropathy and complex regional pain syndrome, filed an application with the Canadian Transportation Agency (Agency) against Swoop alleging that she faced a barrier to her mobility when Swoop refused to transport her for medical reasons on her...
161-AT-A-2023 | Decision | 2023-12-18