Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Showing 61-70 of 141 decisions.
[1] The applicants purchased round-trip tickets to travel from Québec, Quebec, to Miami, United States. Their return flight was scheduled for 12:00 pm on January 12, 2020, but the aircraft to be used to operate their flight was delayed due to weather conditions in Québec, where it came from....
88-C-A-2023 | Decision | 2023-06-05
[1] The applicants purchased round-trip, economy-class tickets from the respondent for travel from St. John’s, Newfoundland, to Houston, Texas, via Halifax, Nova Scotia, and Calgary, Alberta, departing on March 16, 2020. The applicants paid for the tickets using a combination of WestJet Dollars and...
87-C-A-2023 | Decision | 2023-05-29
[1] The applicants purchased interline tickets for travel between Tehran, Iran, and Toronto, Ontario, departing on February 1, 2019, and returning on September 12, 2019. The return portion of their tickets included a flight from Toronto to Rome, Italy, on September 12,...
85-C-A-2023 | Decision | 2023-05-29
[1] Dan Reimer purchased a round-trip ticket to travel from Vancouver, British Columbia, to Chengdu, China, departing on February 14, 2020. When he arrived at the airport in Vancouver, he was informed that his flight had been cancelled.
[2] Mr. Reimer seeks compensation in the amount of...
86-C-A-2023 | Decision | 2023-05-29
[1] Ricardo Encalada purchased a round-trip ticket for travel with Interjet from Toronto, Ontario, to Lima, Peru, via Cancun, Mexico, departing on June 5, 2020, and returning on June 17, 2020. His itinerary was cancelled, and he was provided with a travel credit. He seeks a refund to his...
80-C-A-2023 | Decision | 2023-05-23
[1] The applicants purchased round-trip, economy-class tickets from the respondent for travel from Halifax, Nova Scotia, to Orlando, United States, departing on March 29, 2020. The applicants’ tickets were cancelled on March 17, 2020, and they were provided with a Travel Bank credit, valid for...
81-C-A-2023 | Decision | 2023-05-23
[1] The applicants were scheduled to travel from Vancouver, British Columbia, to Pittsburgh, United States, via Calgary, Alberta, and Minneapolis–St. Paul, United States, on July 18, 2020. They cancelled their tickets in light of the COVID-19 pandemic. The respondent provided them with a...
82-C-A-2023 | Decision | 2023-05-23
[1] Djanice St-Hilaire purchased a ticket with Hopper for an Aeromexico round-trip flight to travel from Montréal, Quebec, to Mexico City, Mexico, departing on July 12, 2020, and returning on July 25, 2020.
[2] Ms. St-Hilaire states that because of the COVID-19 pandemic, she contacted Aeromexico to...
84-C-A-2023 | Decision | 2023-05-23
[1] The applicants were scheduled to travel on Flight WS1049 from Orlando, United States, to St. John’s, Newfoundland and Labrador, on January 25, 2020. The flight was cancelled on the day of departure and the respondent rebooked the applicants on a new flight departing the following...
75-C-A-2023 | Decision | 2023-05-18
[1] Mehrdad Taghizad purchased two separate round-trip tickets with Interjet, in two separate transactions, to travel:
from Montréal, Quebec, to Cancun, Mexico, departing on April 15, 2020, and returning on April 22, 2020; and
from Cancun, Mexico, to Havana, Cuba, departing on April...
72-C-A-2023 | Decision | 2023-05-18