Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 569 decisions.
[1] The applicants travelled on Flight WG526 from Puerto Vallarta, Mexico, to Montréal, Quebec, on January 5, 2020, at 3:30 pm. Their flight was diverted to the Winnipeg airport and they arrived in Montréal approximately 8 hours and 30 minutes later than scheduled.
[2] The applicants state that an...
10-C-A-2023 | Decision | 2023-01-23
[1] The applicants reserved round-trip tickets for travel from Montréal, Quebec, to Cayo Coco, Cuba, departing on February 19, 2020, at 4:05 pm and arriving at 7:55 pm. Their flight was delayed until the next day, with a delay of approximately 15 hours. Their return flight,...
3-C-A-2023 | Decision | 2023-01-13
[1] On January 18,2020, the applicants were scheduled to travel from Montréal, Quebec, to Ixtapa Zihuatanejo, Mexico, but they were refused transportation in Montréal.
[2] The applicants seek a compensation in the amount of CAD 2 400.00 per passenger, totalling CAD 4 800,00...
2-C-A-2023 | Decision | 2023-01-13
Application by Tyler Usselman against Air Canada regarding flight cancellations - consumer complaint
[1] Tyler Usselman was originally scheduled to travel from Toronto, Ontario, to Kelowna, British Columbia, on August 20, 2021, with a scheduled arrival time of 11:17 pm. However, on the day of his departure, he was notified by Air Canada that his flight was cancelled because of crew constraints...
153-C-A-2022 | Decision | 2022-12-19
[1] Joshua Mah purchased a one-way ticket from WestJet for travel on July 25, 2020, from Vancouver, British Columbia, to Calgary, Alberta. On July 22, 2020, Mr. Mah was notified that his flight had been cancelled, and he was offered an alternative itinerary for travel from Vancouver to Edmonton,...
142-C-A-2022 | Decision | 2022-11-24
[1] The applicants were scheduled to travel from Cancun, Mexico, to Montréal, Quebec, on February 20, 2020, at 3:10 pm. However, their flight was delayed many times, and they arrived in Montréal approximately eight hours later than scheduled.
[2] The applicants indicate that the only information...
128-C-A-2022 | Decision | 2022-10-25
[1] The applicant was scheduled to travel from Cairo, Egypt, to Montréal, Quebec, via Rome, Italy, and Toronto, Ontario, on August 10, 2020. They were refused transportation from Toronto to Montréal for alleged unruly behaviour. The applicant travelled to Montréal, by bus, the following day.
[2]...
126-C-A-2022 | Decision | 2022-10-19
[1] The applicants purchased non-refundable round-trip tickets from the respondent for travel from Toronto, Ontario, to Venice, Italy, departing on May 16, 2020, and returning on May 30, 2020, at a cost of CAD 1,881.31.
[2] On March 18, 2020, the respondent announced a gradual suspension of...
123-C-A-2022 | Decision | 2022-10-12
[1] The applicants were scheduled to travel from Cancun, Mexico, to Regina, Saskatchewan, via Calgary, Alberta, on February 29, 2020. The applicants’ flight from Calgary to Regina was scheduled to depart at 10:55 pm on February 29, 2020, and arrive in Regina at 1:31 am...
122-C-A-2022 | Decision | 2022-10-07
[1] Taylor Hache purchased a one-way ticket to travel with WestJet from Terrace, British Columbia, to Vancouver, British Columbia, departing on November 5, 2020. On November 3, 2020, Mr. Hache was notified that his flight was cancelled and that he was rebooked to travel at 6:40 am the following day...
117-C-A-2022 | Decision | 2022-09-29