Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 147 decisions.
[1] Ayman Kassem purchased a round-trip ticket with Middle East Airlines Airliban S.A.L. (MEA) to travel from Montréal, Quebec, to Beirut, Lebanon, via Geneva, Switzerland, on the outbound portion of the ticket, and via London, United Kingdom, on the inbound portion of the ticket. Mr. Kassem...
146-C-A-2021 | Decision | 2021-12-29
SUMMARY
[1] Patrick Shortreed travelled three times with WestJet between Puerto Vallarta, Mexico, and Saskatoon, Saskatchewan, for medical procedures between December 2016 and February 2018. Mr. Shortreed claims that he faced multiple obstacles related to wheelchair assistance and assistance with...
148-AT-A-2021 | Decision | 2021-12-29
[1] Jeremy Cooperstock filed an application with the Canadian Transportation Agency (Agency) challenging the validity of certain schedule irregularities and denied boarding provisions of Air Canada’s International Passenger Rules and Fares Tariff No. AC2 Containing Local Rules, Fares and Charges on...
147-C-A-2021 | Decision | 2021-12-29
[1] Kenneth Fraser purchased a round-trip ticket for travel with WestJet from Vancouver, British Columbia, to San José del Cabo, Mexico. The return portion of the ticket was for travel on January 3, 2020, via Calgary, Alberta.
[2] The flight from San José del Cabo to Calgary was delayed by...
145-C-A-2021 | Decision | 2021-12-24
[1] The applicants purchased economy round-trip tickets to travel from Montréal, Quebec, to Aruba, via Toronto, Ontario, departing on February 5, 2020, and returning on February 13, 2020. Their return flight from Aruba to Toronto was delayed by 1 hour and 37 minutes, due to weather...
144-C-A-2021 | Decision | 2021-12-23
[1] The applicants purchased two round-trip tickets with the respondent to travel from Kelowna, British Columbia, to Huatulco, Mexico, via Vancouver, British Columbia, departing on November 22, 2020. The respondent cancelled the applicants’ flights because of the COVID-19 pandemic. Initially, the...
143-C-A-2021 | Decision | 2021-12-22
[1] The applicants purchased round-trip tickets for travel with the respondent from Toronto, Ontario, to Kharkiv, Ukraine, via Kyiv, Ukraine. On November 16, 2019, upon arriving at the baggage drop-off counter for their outbound flight in Toronto, the applicants asked the check-in agent...
142-C-A-2021 | Decision | 2021-12-22
SUMMARY
[1] Ziad Sefi filed an application with the Canadian Transportation Agency (Agency) against KLM regarding the delayed delivery of two pieces of checked baggage. Mr. Sefi chose not to travel on his return flight so that he could wait for his baggage, and purchased new tickets. Mr. ...
141-C-A-2021 | Decision | 2021-12-22
[1] In Decision No. 99-C-A-2021, the Canadian Transportation Agency (Agency) stated that it was of the preliminary view that Rule 80(B) of Air India’s International Passenger Rules and Fares Tariff No. AI-1 Containing Local and Joint Rules, Fares and Charges on Behalf of Air India...
140-C-A-2021 | Decision | 2021-12-15
SUMMARY
[1] Under the Act, the Minister of Public Safety and Emergency Preparedness (Minister) may issue a coasting trade licence authorizing a foreign ship or a non-duty paid ship to conduct a commercial activity in Canadian waters for a maximum period of 12 months if the Canadian...
138-W-2021 | Decision | 2021-12-14