Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Sector
Showing 1-10 of 28 decisions.
BACKGROUND
[1] The Canadian Transportation Agency (Agency) received a joint application from Airlines for America (A4A) and the National Airlines Council of Canada (NACC), on behalf of their member air carriers, seeking conditional exemptions from section 62 of the ATPDR, pursuant to...
A-2022-56 | Determination | 2022-05-11
[1] The applicant purchased a one-way economy class ticket from the respondent for travel on March 22, 2020, from Cancun, Mexico, to London, United Kingdom, via Calgary, Alberta. The applicant did not travel and was provided with a travel bank credit for the full amount paid for their ticket. They...
19-C-A-2022 | Decision | 2022-02-16
[1] The applicants purchased two round-trip tickets with the respondent to travel from Kelowna, British Columbia, to Huatulco, Mexico, via Vancouver, British Columbia, departing on November 22, 2020. The respondent cancelled the applicants’ flights because of the COVID-19 pandemic. Initially, the...
143-C-A-2021 | Decision | 2021-12-22
BACKGROUND
[1] On August 16, 2019, the Agency issued Decision No. LET-A-56-2019 (Direction) in which it initiated, on its own motion, an inquiry into whether certain terms and conditions of WestJet’s International/Transborder Passenger Rules and Fares Tariff No. WS-1, NTA(A) No. 518 (Tariff),...
A-2021-168 | Determination | 2021-11-12
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding the cancellation of their flight from Toronto, Ontario, to Lyon, France, via Montréal, Quebec, on June 5, 2020.
[2] The applicants seek compensation in the...
37-C-A-2021 | Decision | 2021-05-11
SUMMARY
[1] Anmoldeep Kaur filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding a pair of missed connections that she experienced on her return travel to Canada.
[2] Ms. Kaur seeks the following compensation:
CAD 1,000 pursuant to the Air Passenger...
34-C-A-2021 | Decision | 2021-04-30
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding the carry-on baggage fees that the carrier charged at the boarding gate.
[2] On March 15, 2019, the applicants travelled with the respondent from Vancouver, British...
28-C-A-2021 | Decision | 2021-04-19
SUMMARY
[1] Camila Soares filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding the cancellation of her reservation on her return flight from São Paulo, Brazil, to Toronto, Ontario, via Rio de Janeiro, Brazil, and New York, USA.
[2] The...
106-C-A-2020 | Decision | 2020-11-23
SUMMARY
[1] Jaspreet Bal filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding its requirement that she pay for her checked baggage, which although carry-on size, had to be checked as it contained a kirpan. Ms. Bal checked in and paid her baggage fee...
75-C-A-2020 | Decision | 2020-08-03
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent concerning the rescheduling of their round-trip itinerary from Philadelphia, Pennsylvania, USA, to Calgary, Alberta.
[2] The applicants seek a refund for the tickets purchased,...
34-C-A-2020 | Decision | 2020-05-25