Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Sector
Showing 11-20 of 28 decisions.
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Swoop, regarding the cancellation of his flight from Abbotsford, British Columbia, to Hamilton, Ontario, that was scheduled to depart on February 16, 2019.
[2] The applicant seeks compensation in...
20-C-A-2020 | Decision | 2020-02-19
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against China Airlines concerning missing car keys from his checked baggage.
[2] The applicant is seeking to recover CAD 364 for the expenses that he incurred for the emergency replacement of his...
18-C-A-2020 | Decision | 2020-02-13
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against United Airlines regarding the rerouting of the final flight segment of the applicant’s itinerary from Perth, Australia, to Calgary, Alberta, via Singapore, Republic of Singapore, and San ...
1-C-A-2020 | Decision | 2020-01-07
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada, in which he seeks compensation in relation to schedule irregularities that he experienced when travelling from Calgary, Alberta, to Miami, Florida, via Newark, New Jersey.
[2] The...
89-C-A-2019 | Decision | 2019-12-17
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against WestJet, alleging that the information regarding WestJet’s Guardian Fare Program found on its website is unclear and that the program discriminates against passengers travelling to destinations...
87-C-A-2019 | Decision | 2019-11-27
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against K.D. Air concerning a refund of two cancelled return tickets. The applicant is seeking a refund from the carrier in the amount of CAD 495.43.
[2] The Agency will address whether K.D. Air...
83-C-A-2019 | Decision | 2019-11-12
BACKGROUND
[1] On April 8, 2019, the applicant filed an application with the Canadian Transportation Agency (Agency) against Wow air. The applicant claims that Wow air cancelled their flight from New Delhi, India, to Toronto, Ontario, via Keflavik, Iceland, eight days before the departure date. The...
81-C-A-2019 | Decision | 2019-11-08
BACKGROUND
[1] On June 11, 2019, the applicant filed an application with the Canadian Transportation Agency (Agency) against Wow air. The applicant claims that Wow air cancelled their return flight from Toronto, Ontario, to Frankfurt, Germany, via Keflavik, Iceland, without notification. The...
82-C-A-2019 | Decision | 2019-11-08
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) concerning the cancellation of Flight No. AC7634 from Montréal, Quebec, to New York, United States of America, on August 13, 2018.
[2] The applicant seeks a refund of EUR ...
80-C-A-2019 | Decision | 2019-11-08
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada alleging that Rule 80(C)(5)(c) of both Air Canada’s Domestic Tariff General Rules Applicable to the Transportation of Passengers and Baggage, CTA(A) No. 3 and its...
79-C-A-2019 | Decision | 2019-11-07