Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Sector
Ruling type
Date
Showing 1-10 of 16 decisions.
Summary
[1] Mohit Bali requested wheelchair assistance and vegetarian meals for his flights from Delhi, India, to Toronto, Ontario, via Vancouver, British Columbia, on January 1, 2021, but submits that he was provided with neither in a satisfactory manner. He also claims to have experienced racial...
144-AT-A-2022 | Decision | 2022-11-30
[1] Joshua Mah purchased a one-way ticket from WestJet for travel on July 25, 2020, from Vancouver, British Columbia, to Calgary, Alberta. On July 22, 2020, Mr. Mah was notified that his flight had been cancelled, and he was offered an alternative itinerary for travel from Vancouver to Edmonton,...
142-C-A-2022 | Decision | 2022-11-24
Summary
[1] Colin Schopfer applied to the Canadian Transportation Agency (Agency) for authorization to construct a crossing, specifically a grade-separated cattle pass (a passageway under CN’s line), at an agreed location near mileage 100.62 of CN’s Wainwright Subdivision (railway line) in the...
143-R-2022 | Decision | 2022-11-24
Summary
[1] Colin Schopfer applied to the Canadian Transportation Agency (Agency) for authorization to construct a crossing, specifically a grade-separated cattle pass (a passageway under CN’s line), at an agreed location near mileage 100.62 of CN’s Wainwright Subdivision (railway line) in the...
143-R-2022 | Decision | 2022-11-24
[1] The applicants purchased one-way tickets to travel from Kelowna, British Columbia, to Nassau, Bahamas, via Calgary, Alberta, on March 7, 2020. Their flight from Kelowna to Calgary was delayed due to a technical malfunction. The applicants were rebooked and travelled on the next available flight...
141-C-A-2022 | Decision | 2022-11-17
[1] The applicants purchased one-way, economy-class tickets from the respondent for travel between Las Vegas, United States, and Toronto, Ontario, departing on April 17, 2020. The applicants cancelled their tickets prior to departure and were provided with a Travel Bank credit, valid for two years...
140-C-A-2022 | Decision | 2022-11-17
[1] The applicants purchased one-way tickets to travel with the respondent from Honolulu, Hawaii, to Calgary, Alberta, via Vancouver, British Columbia, on February 29, 2020. The applicants’ flight from Honolulu to Vancouver, Flight WS1865, was scheduled to depart at 11:50 pm,...
137-C-A-2022 | Decision | 2022-11-10
[1] The applicants purchased round-trip tickets to travel from Hamilton, Ontario, to Abbotsford, British Columbia, on March 20, 2020, with a return date of March 29, 2020. However, they decided not to travel because of concerns related to the COVID-19 pandemic and to the travel advisory issued by...
136-C-A-2022 | Decision | 2022-11-10
[1] The applicant purchased a round-trip ticket from the respondent for travel from Calgary, Alberta, to London, United Kingdom, departing on June 12, 2020, and returning on June 25, 2020.
[2] Prior to the applicant’s scheduled date of departure, the sporting event that he had planned to...
138-C-A-2022 | Decision | 2022-11-10
Summary
[1] Krista Smith filed an application with the Canadian Transportation Agency (Agency) following WestJet’s refusal of her request for it to accommodate her post‑traumatic stress disorder by leaving the seat next to her and her daughter empty during their flight from Winnipeg...
139-AT-A-2022 | Decision | 2022-11-10