Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Showing 1-10 of 24 decisions.
INTRODUCTION
Background
[1] On September 7, 2012, Mr. Krygier booked travel for himself, his wife, his son (7 years old) and his daughter (5 years old) with WestJet, for travel in November 2012, from Vancouver to Calgary. At the time of booking, Mr. Krygier was given the option to reserve seats for...
459-C-A-2014 | Decision | 2014-12-31
COMPLAINT
[1] Gábor Lukács filed a complaint with the Canadian Transportation Agency (Agency) alleging that certain practices of Delta Air Lines, Inc. carrying on business as Delta Air Lines, Delta and Delta Shuttle (Delta) relating to the transportation of large (obese) persons are “discriminatory...
425-C-A-2014 | Decision | 2014-11-25
INTRODUCTION
[1] On June 3, 2014, Gábor Lukács filed a complaint alleging that certain WestJet policies and practices relating to claims for delay, damage and loss of baggage are:
not set out in WestJet’s international tariff, and
inconsistent with paragraph 3 of Article 36 of the Convention for...
420-C-A-2014 | Decision | 2014-11-20
INTRODUCTION
[1] Vijay Chandnani, a travel agent, filed a complaint with the Canadian Transportation Agency (Agency) against Malaysian Airline System Berhad carrying on business as Malaysia Airlines (Malaysia Airlines) respecting the cancellation of his ticket and those of seven additional...
411-C-A-2014 | Decision | 2014-11-10
BACKGROUND
[1] In Decision No. 290-C-A-2014 (Five Complainants v. Iberia Air Lines of Spain and China Southern) [Decision], the Canadian Transportation Agency (Agency) provided China Southern Airlines Company Limited carrying on business as China Southern Airlines and China Southern (China Southern...
398-C-A-2014 | Decision | 2014-10-29
COMPLAINT
[1] On April 10, 2014, Mark Churman filed a complaint with the Canadian Transportation Agency (Agency) alleging the unreasonableness of the fares offered by Air Canada also carrying on business as Air Canada rouge (Air Canada) for transportation between Toronto and North Bay, Ontario.
[2...
387-P-A-2014 | Decision | 2014-10-22
INTRODUCTION
[1] In Decision No. 244-C-A-2014, the Canadian Transportation Agency (Agency) found that the offer of compensation of Brussels Airlines N.V./S.A. carrying on business as Brussels Airlines (Brussels Airlines) to Onencan Cankech was inconsistent with the terms and conditions of carriage...
370-C-A-2014 | Decision | 2014-10-08
INTRODUCTION
[1] On March 28, 2014, Keiron Bailey filed a complaint with the Canadian Transportation Agency (Agency) against Nihon Koku Kabushiki Gaisha (Japan Airlines Co., Ltd.) carrying on business as Japan Airlines and JAL (Japan Airlines), and British Airways Plc carrying on business as...
345-C-A-2014 | Decision | 2014-09-17
INTRODUCTION
[1] On or about January 2, 2013, Michael and Barbara Shannon (the Shannons) reserved tickets for travel between Vancouver, British Columbia, Canada and Honolulu, Hawaii, United States of America departing on November 3, 2013 and returning on Air Canada’s Flight No. AC48 on November 26...
323-C-A-2014 | Decision | 2014-08-26
APPLICATION
[1] In Decision No. 202-C-A-2014 dated May 27, 2014, the Canadian transportation Agency (Agency) dismissed 83 complaints, among which was one filed by Keith Barth, respecting the cancellation by Swiss International Air Lines Ltd. also carrying on business as Swiss (Swiss) of tickets...
294-C-A-2014 | Decision | 2014-08-04