Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 141-150 of 632 decisions.
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding a business class seat upgrade that he purchased for Flight No. AC8457, departing on March 18, 2019, from Boston, United States of America, to Montréal (Quebec).
[2...
33-C-A-2020 | Decision | 2020-05-22
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning its refusal to transport the infant of Michael and Amy Clark.
[2] The applicants seek compensation in the amount of CAD 5,706.63 in addition to damages for pain and stress...
30-C-A-2020 | Decision | 2020-03-18
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Austrian Airlines regarding Austrian Airlines’ refusal to transport her on a flight from Dnepropetrovsk, Ukraine, to Vancouver, British Columbia, via Vienna, Austria, and Frankfurt, Germany, on...
24-C-A-2020 | Decision | 2020-03-10
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Sunwing regarding his baggage and clothing, which were damaged during his flight from Toronto, Ontario, to Holguin, Cuba, on May 28, 2019.
[2] The applicant seeks CAD 620 for the...
23-C-A-2020 | Decision | 2020-03-05
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) concerning delayed baggage upon his arrival in Montréal, Quebec, and the delay of Flight No. SN0255 from Ouagadougou, Burkina Faso, to Brussels, Belgium, on January 8, 2019. Following...
22-C-A-2020 | Decision | 2020-02-21
SUMMARY
[1] The applicant has filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding a missed connection on a multi-city international itinerary marketed by Deutsche Lufthansa Aktiengesellschaft (Lufthansa German Airlines) [Lufthansa].
[2] The applicant...
19-C-A-2020 | Decision | 2020-02-19
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Swoop, regarding the cancellation of his flight from Abbotsford, British Columbia, to Hamilton, Ontario, that was scheduled to depart on February 16, 2019.
[2] The applicant seeks compensation in...
20-C-A-2020 | Decision | 2020-02-19
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against China Airlines concerning missing car keys from his checked baggage.
[2] The applicant is seeking to recover CAD 364 for the expenses that he incurred for the emergency replacement of his...
18-C-A-2020 | Decision | 2020-02-13
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Flair concerning the carry-on baggage fees that the carrier charged at the gate.
[2] The applicants dispute the CAD 336 that they were charged for their four pieces of carry‑on baggage. The...
15-C-A-2020 | Decision | 2020-02-03
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 172(1) of the CTA against WestJet regarding the availability of closed captioning content on its WestJet Connect In-flight Entertainment System (WestJet Connect IFE).
[2] The...
16-AT-A-2020 | Decision | 2020-02-03