Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 31-40 of 632 decisions.
[1] The applicants purchased round-trip tickets for a flight with the respondent from Montréal, Quebec, to Los Angeles, USA, via Toronto, Ontario, scheduled to depart on February 28, 2020. Their flight from Montréal to Toronto, Flight WS3513, was cancelled and the respondent was unable to rebook...
106-C-A-2022 | Decision | 2022-08-24
[1] The applicant bought a code-share ticket from Lufthansa through a travel agency for a return flight from Montréal, Quebec, to Bujumbura, Burundi, via Frankfurt, Germany, and Addis Ababa, Ethiopia, departing on July 13, 2019, and returning on August 8, 2019.
[2] On July 13, 2019, at...
100-C-A-2022 | Decision | 2022-08-15
[1] Owen Lareau was originally scheduled to travel from Regina, Saskatchewan, to Ottawa, Ontario, via Toronto, Ontario, on July 18, 2021. His flight from Regina to Toronto was cancelled on the day of departure because of a crew shortage. WestJet rebooked Mr. Lareau to travel the following day. He...
89-C-A-2022 | Decision | 2022-07-08
[1] Claire Alston was originally scheduled to travel on April 6, 2020, from Toronto, Ontario to Calgary, Alberta, on WestJet Flight 699, departing at 6:00 p.m. and arriving at 8:10 p.m. Two days prior to her departure, WestJet advised her that there was a change in her itinerary and that she...
79-C-A-2022 | Decision | 2022-06-08
[1] The applicants purchased round-trip tickets for travel from Montréal, Quebec to Rostov, Russia, departing on March 13, 2020 and returning on March 28, 2020. The return portion of their itinerary included the following flights:
Rostov to Moscow, Russia, on KLM Flight 3283, operated by...
73-C-A-2022 | Decision | 2022-05-18
[1] Jason Thomas purchased tickets from WestJet to travel from Edmonton, Alberta, to Puerto Vallarta, Mexico, via Calgary, Alberta, departing on December 10, 2020, and returning on December 16, 2020. According to Mr. Thomas, the flight from Puerto Vallarta to Calgary was delayed, causing WestJet to...
64-C-A-2022 | Decision | 2022-05-04
[1] The applicants purchased round-trip economy class tickets from the respondent for travel between Toronto, Ontario, and Montego Bay, Jamaica. The flight was scheduled to depart on April 24, 2020, and to return on April 27, 2020. The applicants cancelled their tickets and were...
55-C-A-2022 | Decision | 2022-04-13
[1] Lobna Mamlouk purchased a round-trip ticket to travel from Montréal, Québec, to Tunis, Tunisia, departing on December 23, 2019, and returning on January 1, 2020. Ms. Mamlouk discovered, upon her arrival in Tunis on December 24, 2019, that one of her pieces of checked baggage was missing. It was...
53-C-A-2022 | Decision | 2022-04-12
[1] The applicants purchased round-trip tickets for travel with the respondent from Toronto, Ontario, to San José, Costa Rica, via San Salvador, El Salvador. The flights were scheduled to depart on March 15, 2020, and return on March 22, 2020. However, the applicants cancelled their tickets prior...
52-C-A-2022 | Decision | 2022-04-11
[1] The applicants purchased an all-inclusive vacation package from WestJet Vacations, which included round-trip transportation with the respondent from Ottawa, Ontario, to Cancun, Mexico, via Toronto, Ontario, departing on January 28, 2020, and returning on February 11, 2020.
[2] On February 11,...
43-C-A-2022 | Decision | 2022-03-17