Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Showing 1-10 of 35 decisions.
[1] On January 18,2020, the applicants were scheduled to travel from Montréal, Quebec, to Ixtapa Zihuatanejo, Mexico, but they were refused transportation in Montréal.
[2] The applicants seek a compensation in the amount of CAD 2 400.00 per passenger, totalling CAD 4 800,00...
2-C-A-2023 | Decision | 2023-01-13
[1] The applicant was scheduled to travel from Cairo, Egypt, to Montréal, Quebec, via Rome, Italy, and Toronto, Ontario, on August 10, 2020. They were refused transportation from Toronto to Montréal for alleged unruly behaviour. The applicant travelled to Montréal, by bus, the following day.
[2]...
126-C-A-2022 | Decision | 2022-10-19
[1] Hamad Alenezy purchased a ticket to travel from Vancouver, British Columbia, to Jeddah, Saudi Arabia, via Istanbul, Turkey, on September 21, 2021. However, upon arrival in Istanbul, Turkish Airlines refused to transport him to Jeddah because of Saudi Arabia’s COVID-19 restrictions. Mr. Alenezy...
113-C-A-2022 | Decision | 2022-09-12
[1] The applicant bought a code-share ticket from Lufthansa through a travel agency for a return flight from Montréal, Quebec, to Bujumbura, Burundi, via Frankfurt, Germany, and Addis Ababa, Ethiopia, departing on July 13, 2019, and returning on August 8, 2019.
[2] On July 13, 2019, at...
100-C-A-2022 | Decision | 2022-08-15
[1] The applicants purchased round-trip tickets for travel with the respondent from Toronto, Ontario, to Kharkiv, Ukraine, via Kyiv, Ukraine. On November 16, 2019, upon arriving at the baggage drop-off counter for their outbound flight in Toronto, the applicants asked the check-in agent...
142-C-A-2021 | Decision | 2021-12-22
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondents for refusal to transport.
[2] The applicants seek CAD 821.26 in compensation for expenses incurred as a result of the refusal to transport, which forced them to spend one...
95-C-A-2021 | Decision | 2021-09-10
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding its refusal to transport their minor child from Mexico City, Mexico, to Halifax, Nova Scotia, on August 29, 2019, because their child did not have a valid Canadian...
91-C-A-2021 | Decision | 2021-09-02
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent concerning its refusal to transport them from Toronto, Ontario, to Taipei, Taiwan, via Vancouver, British Columbia, on February 23, 2019.
[2] As part of the relief sought,...
65-C-A-2021 | Decision | 2021-07-05
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding a refusal to transport the minor child at the boarding gate in Montréal, Quebec.
[2] The applicants seek compensation in the amount of CAD 10,390.04 for the...
41-C-A-2021 | Decision | 2021-05-27
SUMMARY
[1] Tharajrani Nauth filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding its refusal to transport her on her flight from Montréal, Quebec, to Barcelona, Spain, on June 27, 2018. Ms. Nauth seeks “compensation to the fullest amount as...
15-C-A-2021 | Decision | 2021-03-01