Browse decisions and determinations

This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.

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Showing 51-60 of 60 decisions.
Jairus Abuya against Ethiopian Airlines Enterprise carrying on business as Ethiopian Airlines - consumer complaint
SUMMARY [1] Jairus Abuya filed an application with the Canadian Transportation Agency (Agency) against Ethiopian Airlines regarding the loss of his unchecked baggage. Mr. Abuya forgot his unchecked baggage at the Toronto Pearson International Airport (Toronto Airport) when travelling from Toronto,...
11-C-A-2018 | Decision | 2018-02-07
Jasminka Jasna Mudrinic against Air Serbia a.d. Beograd - consumer complaint
SUMMARY [1] Jasminka Jasna Mudrinic filed an application with the Canadian Transportation Agency (Agency) against Air Serbia regarding damage to her checked baggage and items missing from it. Ms. Mudrinic is seeking compensation in the amount of EUR1,515 for the missing items, and CAN$395 for...
8-C-A-2018 | Decision | 2018-02-02
Asif Uz Zaman, on behalf of himself, his wife, Jehan Jamir Rumkey, and their minor children against Saudi Arabian Airlines Corporation carrying on business as Saudi Arabian Airline - consumer complaint
SUMMARY [1] The applicants filed an application with the Canadian Transportation Agency (Agency) against SAA concerning the cancellation of Flight No. SV0060 from Toronto, Ontario, Canada to Jeddah, Saudi Arabia on December 21, 2016. [2] The applicants are seeking compensation in the amount of CAN$...
9-C-A-2018 | Decision | 2018-02-02
Lynne Faught against Air Canada carrying on business as Air Canada Rouge and as Air Canada Cargo - consumer complaint
SUMMARY [1] Lynne Faught filed an application with the Canadian Transportation Agency (Agency) against Air Canada with respect to her lost baggage. Ms. Faught filed with Air Canada a completed Interim Expense Claim Form, Airline Baggage Identification Chart, and Itemized List and Description of...
7-C-A-2018 | Decision | 2018-01-30
Rohit Dubey against China Eastern Airlines Corporation Limited also carrying on business as China Eastern Airlines and as China Eastern - consumer complaint
SUMMARY [1] Rohit Dubey filed an application with the Canadian Transportation Agency (Agency) against China Eastern concerning the loss of his checked baggage while travelling from Toronto, Ontario, Canada on December 9, 2016 to Delhi, India, arriving on December 11, 2016. [2] Mr. Dubey is seeking...
6-C-A-2018 | Decision | 2018-01-24
Laurence Charton and Jean-Pierre Le Solleu, on behalf of themselves and their minor children, against Air Canada carrying on business as Air Canada rouge and as Air Canada Cargo - consumer complaint
SUMMARY [1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Air Canada. They state that Air Canada refused to change the date of their return trip from Varadero, Cuba to Montréal, Quebec, Canada, in contravention of the applicable tariff rules. In order...
5-C-A-2018 | Decision | 2018-01-15
Rajiv Sharma against Jet Airways (India) Limited  - consumer complaint
SUMMARY [1] Rajiv Sharma filed an application with the Canadian Transportation Agency (Agency) against Jet Airways regarding the loss of a gold necklace and gold earrings (gold jewelry) from his checked baggage while travelling from Delhi, India to Toronto, Ontario, Canada on November 8, 2016...
3-C-A-2018 | Decision | 2018-01-12
Edward Clairmont and Brenda Adam against Air Canada also carrying on business as Air Canada rouge and as Air Canada Cargo - consumer complaint
SUMMARY [1] The applicants filed an application with the Canadian Transportation Agency (Agency) concerning the rescheduling of various segments of their round-trip travel with Air Canada from Windsor, Ontario, Canada to Montreal, Quebec, Canada, via Toronto, Ontario, Canada. [2] The applicants...
4-C-A-2018 | Decision | 2018-01-12
Jody Mckenna on behalf of herself and her husband, Colin Marshall against Air Canada carrying on business as Air Canada rouge and as Air Canada Cargo - consumer complaint
SUMMARY [1] The applicants filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 110(4) of the Air Transportation Regulations, SOR/88-58, as amended (ATR), concerning Air Canada’s cancellation of several portions of the applicants’ multi-segment itinerary. [2...
2-C-A-2018 | Decision | 2018-01-10
Shahid Saleem against Air Canada also carrying on business as Air Canada rouge and as Air Canada Cargo - consumer complaint
SUMMARY [1] Shahid Saleem filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding the delay in the delivery of, and the loss of items from his checked baggage while travelling for work on May 2, 2017 from Edmonton, Alberta to Fort St. John, British...
1-C-A-2018 | Decision | 2018-01-10