Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 19278 decisions.
[1] The applicants submitted an application to the Canadian Transportation Agency (Agency) against the respondent regarding the refund of tickets that they purchased from the respondent for a flight from Montréal, Quebec, to Cancun, Mexico, departing on March 15, 2020, and returning on March 22,...
30-C-A-2023 | Decision | 2023-03-16
[1] The applicants purchased round-trip tickets for travel from Montréal, Quebec, to Cancun, Mexico, departing on June 24, 2020, and returning on July 8, 2020.
[2] The applicants state that the respondent cancelled their flight before the scheduled departure date and that they therefore were...
31-C-A-2023 | Decision | 2023-03-16
[1] The applicants purchased round-trip tickets to travel from Regina, Saskatchewan, to Cancun, Mexico, on March 7, 2020, and returning on March 14, 2020. When they arrived at the airport in Cancun to check in for their return flight, they were informed that the flight was delayed. They were...
20-C-A-2023 | Decision | 2023-02-24
[1] The applicants travelled on Flight WG526 from Puerto Vallarta, Mexico, to Montréal, Quebec, on January 5, 2020, at 3:30 pm. Their flight was diverted to the Winnipeg airport and they arrived in Montréal approximately 8 hours and 30 minutes later than scheduled.
[2] The applicants state that an...
10-C-A-2023 | Decision | 2023-01-23
Summary
[1] Elizabeth Miller filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding WestJet’s alleged failure to transport her small dog as an emotional support animal (ESA).
[2] Ms. Miller seeks an apology from WestJet for herself and her brother,...
9-AT-A-2023 | Decision | 2023-01-20
[1] The applicants reserved round-trip tickets for travel from Montréal, Quebec, to Cayo Coco, Cuba, departing on February 19, 2020, at 4:05 pm and arriving at 7:55 pm. Their flight was delayed until the next day, with a delay of approximately 15 hours. Their return flight,...
3-C-A-2023 | Decision | 2023-01-13
Summary
[1] Lui Greco filed an application with the Canadian Transportation Agency (Agency) against Air Canada on October 23, 2017, because he was unable to book a ticket on Air Canada’s website while using a screen reader.
[2] Mr. Greco initially sought a reversion of Air Canada’s website to its...
154-AT-A-2022 | Decision | 2022-12-23
[1] The applicants purchased a return flight from Québec, Quebec, to Lyon, France, via Montréal, Quebec, scheduled to depart on March 21, 2020, and return on March 29, 2020. The Montréal to Lyon flight was cancelled on March 18, 2020, due to the impacts of the COVID-19...
151-C-A-2022 | Decision | 2022-12-22
[1] The applicants purchased two separate tickets to travel with the respondent:
from Houston, Texas, to Paris, France, via Calgary, Alberta, on June 5, 2020; and
from Paris to Houston via Calgary on June 18, 2020.
[2] The applicants purchased the Econo fare tickets on February 15, 2020, and...
149-C-A-2022 | Decision | 2022-12-22
[1] Craig Klinkhoff purchased an interline ticket for travel from Montréal, Quebec, to Keflavik, Iceland, via Toronto, Ontario, departing on January 4, 2022. The flight from Montréal to Toronto was operated by WestJet, and the flight from Toronto to Keflavik was operated by Icelandair. Mr....
150-C-A-2022 | Decision | 2022-12-22