Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 19151 decisions.
[1] The applicants were scheduled to travel from Fort St. John, British Columbia, to Halifax, Nova Scotia, via Vancouver, British Columbia, and Ottawa, Ontario, on August 28, 2021, departing at 5:30 am and arriving in Halifax at 8:18 pm. However, on August 27, 2021, the respondent notified the...
107-C-A-2022 | Decision | 2022-08-25
[1] The applicant bought a code-share ticket from Lufthansa through a travel agency for a return flight from Montréal, Quebec, to Bujumbura, Burundi, via Frankfurt, Germany, and Addis Ababa, Ethiopia, departing on July 13, 2019, and returning on August 8, 2019.
[2] On July 13, 2019, at...
100-C-A-2022 | Decision | 2022-08-15
SUMMARY
[1] Marcia Yale filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding the lack of a One Person, One Fare (1P1F) policy for international flights to provide an extra seat free of charge to provide additional floor space for her service dog, and...
95-AT-A-2022 | Decision | 2022-07-21
SUMMARY
[1] Melaney Tinkess filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding Air Canada’s alleged refusal to carry her dog as a disability‑related accommodation for travel.
[2] Ms. Tinkess asks that Air Canada recognize her dog as a service animal...
90-AT-A-2022 | Decision | 2022-07-11
[1] Owen Lareau was originally scheduled to travel from Regina, Saskatchewan, to Ottawa, Ontario, via Toronto, Ontario, on July 18, 2021. His flight from Regina to Toronto was cancelled on the day of departure because of a crew shortage. WestJet rebooked Mr. Lareau to travel the following day. He...
89-C-A-2022 | Decision | 2022-07-08
[1] Claire Alston was originally scheduled to travel on April 6, 2020, from Toronto, Ontario to Calgary, Alberta, on WestJet Flight 699, departing at 6:00 p.m. and arriving at 8:10 p.m. Two days prior to her departure, WestJet advised her that there was a change in her itinerary and that she...
79-C-A-2022 | Decision | 2022-06-08
[1] On May 9, 2022, Altera applied to the Minister of Public Safety and Emergency Preparedness for a licence to use the shuttle tanker “ALTERA THULE”, registered in Norway, to transport crude oil over multiple voyages of approximately 960,000 barrels each, from the Hibernia, Hebron,...
76-W-2022 | Decision | 2022-05-27
SUMMARY
[1] On January 22, 2021, CN filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 101(3) of the CTA and subsection 16(1) of the RSA for authority to construct a grade-separated road crossing by way of an underpass at mileage 40.69 of the...
74-R-2022 | Decision | 2022-05-19
[1] The applicants purchased round-trip tickets for travel from Montréal, Quebec to Rostov, Russia, departing on March 13, 2020 and returning on March 28, 2020. The return portion of their itinerary included the following flights:
Rostov to Moscow, Russia, on KLM Flight 3283, operated by Aeroflot...
73-C-A-2022 | Decision | 2022-05-18
[1] Jason Thomas purchased tickets from WestJet to travel from Edmonton, Alberta, to Puerto Vallarta, Mexico, via Calgary, Alberta, departing on December 10, 2020, and returning on December 16, 2020. According to Mr. Thomas, the flight from Puerto Vallarta to Calgary was delayed, causing WestJet to...
64-C-A-2022 | Decision | 2022-05-04